Call centre services are an integral part of the virtual office services we provide. With our call centre management system and experienced PAs, all response calls are efficiently and effectively managed but with the personal touch intact.
Call Centre Services
We offer a call delivery solution with outstanding management of customer relationships, giving you confidence to outsource your call centre services.
Our PAs will have a good knowledge of you and your business, this is beneficial to your business as we ensure your existing and potential customers get the impression that they are talking to one of your own staff and any queries they may have can be answered correctly.
As every client is allocated 2-3 PAs as part of our unique service, they are able to get to know not only your business but also your customers, creating a more personal and friendly experience whenever they call up, therefore a professional image and giving the impression that they are speaking to one of your own staff. Your customers will be able to speak to the same friendly, professional and knowledgeable person every time they call. If necessary, we can forward calls onto a nominated number when requested.
As an additional part of our service we monitor the number of calls you receive, what time of day the calls arrive, and the duration of each call and report this back to you for your information. At Kendlebell we do our utmost to help you run your company to the best of your ability which is why our services include; assessing promotional activity, managing report facilities, planning staff resources, and reducing business overheads.
“Letting Kendlebell manage your reception for you, will significantly reduce your costs and provide you with a very professional front of house image to the outside world.”
