Order Taking / Customer Service Helpdesk
As each client is treated by Kendlebell as an individual business, their requirements are learned and understood by their personal assistants. This can be added to any Kendlebell package.
Personal Assistants acting on behalf of a company act as the clients’ first point of contact. You can get in touch and talk to the PAs at anytime throughout the working day. This allows them to build up an excellent knowledge of you and your company. Through continuous communication you can ensure that any queries or problems that your customers may have are dealt with correctly and that the PAs have the correct information at hand to handle your calls expertly.
At Kendlebell our PAs ensure that all helpdesk procedures are followed and that any specific requirements by our clients are followed to the letter. This also applies to sales enquires and orders, our PAs are happy to take sales orders on your behalf and you have every opportunity to establish the procedures you wish to put in place. It is our policy to make sure our PAs are aware of exactly how you wish your calls to be handled, particularly when dealing with sales.
Handling Your Calls
Call Handling is a core part of the services offered by Kendlebell. Our experienced and friendly PAs will handle your calls according to your instructions. Our PAs have a wealth of expertise and can efficiently handle a continuously changing volume of calls.
Services include capturing caller’s details, and asking qualifying questions in order to get the information you require from your callers. Whenever taking on a new client it is essential to agree call handling instructions to ensure that services are at there most beneficial to your company, giving you the confidence to concentrate on running your business. In addition we provide call screening as part of our call handling services to guarantee you get the most out of our services.
Answering of calls and taking messages will be handled by our PAs, and they will do this according to your requirements. Kendlebell also offers message handling services for customers, your messages can be forwarded on to you immediately by email, SMS text, pager or fax, whichever best suits you. If you don’t want your messages straight away we can hold and store them for you until you do.