We hope you survived the lock-down and we are here to help in any way we can. In this newsletter we share ideas on
- Virtual reception in case key staff are working from home
- Our video explaining all we do for you
- Holiday cover – enjoy your break we look after the rest
- Overflow call answering while you are busy or short staffed
Virtual Reception – an alternative in these days of working from home
Your company reception is one of the most important departments in your business. This is where new and existing customers have their first interaction with the company. Hiring a full-time receptionist can be expensive especially for small businesses in these challenging times. You may have staff working from home but need a “virtual receptionist” to give the impression that staff are in the office and available to answer / sort out customer queries.
A viable alternative is an outsourced virtual reception service that provides great benefits and is one of the best options for small businesses that want to give their customers quality customer care but at a lower cost. While you will always have to take phone calls, having someone to field calls can save you time by only sending important calls to you and filtering the unimportant calls out. That is why receptionists have become a vital part in the operation of all offices. Read more here .
What we provide to our customers – see the video
We provide a full range of inbound, outbound and other support services to ensure your call answering needs are met and exceeded! Watch the Video above to see how we can help you.
Holiday Cover – so you enjoy your well – earned break
Whether you are lying on the beach, or trekking through the Pyrenees, it is the getting away from it all that you need. What you do not need, is to come back to a mountain of voice mails and emails needing your attention.
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PA’s will take your calls, answer them, and let you know as per your instructions. That is what makes our Holiday Cover service so good. You return home to a diary already booked, and important messages emailed to you.
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. To provide a booking service we need to know what is already booked. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday. Read more here
Overflow Call Answering when you are busy
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voice mail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PA’s who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction.
By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast!
Our Call Centre staff will be trained to deliver an answering service to the same standard as the company employees. Read more here