Delighted to be awarded Business All – Star Accreditation for 2020 based on the highest standards of performance, trust, and customer centricity.

Customer helpdesk / order taking

Kendlebell make it easier for your customers to contact you. Kendlebell staff become an extension of our client’s customer service or business development teams. We can link to your internal CRM or accounting system (remotely and securely) so we are an invisible part of your team.

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Make your customers feel valued

Customer Helpdesk

We can act as your first point of contact and ensure any queries or problems that your customers may have, are expertly dealt with. At Kendlebell we ensure that all helpdesk procedures are followed and that your specific requirements are met.

Handling Your Calls

Call Handling is a core part of the services offered by Kendlebell. Our experienced and friendly PA’s will handle your calls according to your instructions.

Services include capturing caller’s details and asking qualifying questions in order to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

You may be interested in our other Inbound services

Business Phone Answering Service & Message Taking

Business Phone Answering Service & Message Taking
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Virtual Receptionist

Virtual Receptionist
Are you looking to save on receptionist costs or boost your operational effectiveness?

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Diary Management

Diary Management
It can be expensive to employ an on-site receptionist. But when you’re busy, are callers...

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Holiday Phone Cover

Holiday Phone Cover
Holiday Phone cover and call answering while on holiday is available to help ease the...

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Overflow Call Answering

Overflow Call Answering
Overflow call answering is available to help ease the burden of calls while you are...

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Diary Management

I find the team extremely efficient. They go above and beyond what I expected of them and are great to deal with.

Catherine Craddock, Proprietor
East Coast Physiotherapy & Sports Injury Clinic

 

Telephone Answering / Message Taking

Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years.

Peter Doherty, Managing Director
Techsure I.T. Services

 

Inbound Call Handling

We find them excellent and efficient. It eliminates the need for a full time Receptionist and we get our messages instantly by text and email. This is followed at the end of the day by a full report of all of the calls for the day.

Daniel Collins – Owner/Director CMS Ireland Ltd

 

Telephone Surveys

Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner in which they have worked with us. The team’s dedication, passion and work ethic is evident every day in their business practices. Tom and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs.

I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with.

Conor Hughes, Client Director

 

Check Out
Our Prices

You can use our Online Quotation tool or simply see how much our services cost. 

We'd Love To
Hear From You.

Here at Kendlebell Ireland we provide a quality service and we know our customers value  using an outsourced Phone Answering Service and a Virtual Office Service!
If you are interested, give us a call. We would be happy to help you.