Customer Helpdesk / Order Taking
Kendlebell make it easier for your customers to contact you. Kendlebell staff become an extension of our client’s customer service or business development teams. We can link to your internal CRM or accounting system (remotely and securely) so we are an invisible part of your team.
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Make your customers feel valued
We can act as your first point of contact and ensure any queries or problems that your customers may have, are expertly dealt with. At Kendlebell we ensure that all helpdesk procedures are followed and that your specific requirements are met.
Handling Your Calls
Call Handling is a core part of the services offered by Kendlebell. Our experienced and friendly PA’s will handle your calls according to your instructions.
Services include capturing caller’s details and asking qualifying questions in order to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
You may be interested in our other Inbound services
Catherine Craddock, Proprietor
East Coast Physiotherapy & Sports Injury Clinic
Telephone Answering / Message Taking
Peter Doherty, Managing Director
Techsure I.T. Services
Inbound Call Handling
Daniel Collins – Owner/Director CMS Ireland Ltd
Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner in which they have worked with us. The team’s dedication, passion and work ethic is evident every day in their business practices. Tom and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs.
I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with.
Conor Hughes, Client Director
You can use our Online Quotation tool or simply see how much our services cost.
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Here at Kendlebell Ireland we provide a quality service and we know our customers value using an outsourced Phone Answering Service and a Virtual Office Service!
If you are interested, give us a call. We would be happy to help you.