24 – 7 Phone Answering
Many companies require their calls to be answered on a 24/7 basis. Often, a very important call can be made to a company outside of normal office hours which requires immediate attention. The Kendlebell 24/7 service can provide such companies with a solution. The typical situations we encounter are:
- Emergency call outs – after hours
- Alarm security response
- Companies providing their customers with 24/7 support
- Event booking / Registration after hours
- Software support 24/7
- Customer complaints line 24/7
- Customer appointments booking line
- Call overflow from multi-nationals in different time zones
- Direct / Media response lines
- Consumer helpdesk
- Consumer order line
We provide trained staff who are available 24/7 and are briefed to take certain courses of action on receipt of an out-of -hours call. Response times are immediate and our operators are trained to bring each call to a satisfactory conclusion.
I just wanted to let you know in writing how happy we are with your service. Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years. We have recommended your services to many clients in the past and they have also found your services to be top class.
If you ever need a reference from a satisfied customer, I would be happy to outline our experience directly to any perspective client.
I look forward to our continuing relationship in the years ahead.”
Peter Doherty, Managing Director, Techsure IT Services
“Kendlebell has been handling my inbound calls outside of normal working hours i.e. at weekends and during the week after 6.00pm. The quality of the service is excellent and we are happy with their prompt and efficient response times”
Stephen Molloy, Kitchenworld
“TherapyXperts have been customers of Kendlebell since 2007, using their services as virtual receptionists for a number of interrelated healthcare businesses to excellent effect. We find the Kendlebell team better than having a single onsite receptionist especially in respect of being able to handle multiple calls simultaneously and also in terms of not needing backup cover for annual leave/sickness.
Kendlebell deliver a premium quality service that enhances our business at a reasonable price.”
Mairead O’Riordan – Owner / Director