IVR – Interactive Voice Response
- Customer Care
To put it simply menu systems, “press 1 for sales 2 for service” etc. Despite a lot of bad press, when a menu system is designed right, it works for both the caller and the business – not just the business! We have the ability to design very complex menu systems and the experience to tell you if it will work or not. Please feel free to give us a call to discuss what would work best for you.
“Let’s Operate are a boutique technology advisory and insight consultancy firm. We help growing enterprises harness technology to optimise their current business, and leverage data to drive their future growth.
Central to this mission is our ability to intelligently connect our existing clients and potential new clients to the right person in our technical support and sales teams. For over 2 years we have been using the Kendlebell Hosted IVR service for this very purpose, and are delighted with the results to date.
Kendlebell’ s service offers all the functionality of traditional on premise enterprise IVR systems, without the need to manage any physical infrastructure. The service is delivered entirely via the Cloud and at a total cost of ownership that is a fraction the cost of legacy systems.
Whether your organisation is considering a migration to a cloud based phone service, or retaining an existing on premise system, we would highly recommend you contact Tom Shanahan to learn more about the Kendlebell IVR service and how it can help your business better connect with your customers.