Customer Testimonials

Read what our customers say about the Kendlebell experience

Business Address / Telephone Answering / Back Office Administration

“Kendlebell have proved to be a fantastic investment for our company.

As well as providing a virtual address and call answering service, they are also happy to assist our clients with placing their orders on a one to one basis, in effect providing them with a very personal customer facing experience.

Nicola and her team are extremely friendly, professional and efficient, all messages and phone calls are relayed and acted upon in a timely manner and on many occasions the girls go above and beyond the call the duty. I am often complimented by our customers on the excellent treatment they have received from the team at Kendlebell and as a result have received a number of repeat orders.

I cannot praise this company enough and we will continue to use them and would have no hesitation in recommending them to others.”

Adam Caine, Managing Director

Memorial Card Shop

IVR Services (Interactive Voice Response)

“Let’s Operate are a boutique technology advisory and insight consultancy firm. We help growing enterprises harness technology to optimise their current business, and leverage data to drive their future growth.

Central to this mission is our ability to intelligently connect our existing clients and potential new clients to the right person in our technical support and sales teams. For over 2 years we have been using the Kendlebell Hosted IVR service for this very purpose, and are delighted with the results to date.

Kendlebell’ s service offers all the functionality of traditional on premise enterprise IVR systems, without the need to manage any physical infrastructure. The service is delivered entirely via the Cloud and at a total cost of ownership that is a fraction the cost of legacy systems.

Whether your organisation is considering a migration to a cloud based phone service, or retaining an existing on premise system, we would highly recommend you contact Tom Shanahan to learn more about the Kendlebell IVR service and how it can help your business better connect with your customers.”

David Owens, CEO 

Let’s Operate

Back Office Administration

“Kendlebell are an excellent company to work with. They have understood our needs, integrated well with our systems and suggested improvements to ensure that our customers receive the best possible service. They are well organised, friendly and approachable.”

Operations Director

Multi-Million dollar Retail Business

Telephone Surveys

“Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner in which they have worked with us. The team’s dedication, passion and work ethic is evident every day in their business practices. Tom and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs.

I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with.”

Conor Hughes, Client Director

Ignite Research

Diary Management

“We switched to Kendlebell having been with a different company for 5 years. We were apprehensive about changing and expected there to be teething problems as we a physiotherapy clinic with a high volume of calls and also use booking software. However the transition was absolutely seamless. I find the team extremely efficient. They go above and beyond what I expected of them and are great to deal with. I would have absolutely no hesitation in recommending them.”

Catherine Craddock, Proprietor

East Coast Physiotherapy & Sports Injury Clinic

Telephone Answering / Message Taking

“Dear Tom

I just wanted to let you know in writing how happy we are with your service. Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years. We have recommended your services to many clients in the past and they have also found your services to be top class.

If you ever need a reference from a satisfied customer, I would be happy to outline our experience directly to any prospective client.

I look forward to our continuing relationship in the years ahead.”

Peter Doherty, Managing Director

Techsure I.T. Services

Virtual Reception

“TherapyXperts have been customers of Kendlebell since 2007, using their services as virtual receptionists for a number of interrelated healthcare businesses to excellent effect. We find the Kendlebell team better than having a single onsite receptionist especially in respect of being able to handle multiple calls simultaneously and also in terms of not needing backup cover for annual leave/sickness. Kendlebell deliver a premium quality service that enhances our business at a reasonable price.”

Mairead O’Riordan – Owner / Director TherapyXperts

Inbound Call Handling

“We have used Kendlebell for a good number of years. We find them excellent and efficient. It eliminates the need for a Full Time Receptionist and we get our messages instantly by text and email. This is followed at the end of the day by a Full Report of all of the calls for the day so it helps keep our Customer Service at CMS to a very high standard. I would highly recommend Kendlebell.”

Daniel Collins – Owner/Director CMS Ireland Ltd

Inbound Call Handling

“Kendlebell handle all of our inbound telephone calls. They also serve as an office to the association and are responsible for Subscription invoicing and payment, various marketing initiatives and other back office activities. We hold our quarterly board meetings in their boardroom. Overall, we have found Kendlebell services to be of a very high standard and would not hesitate to recommend them to any prospective clients.”

David Killeen – Chairman, Irish Franchise Association

24 Hour Call Answering Service

“Kendlebell have provided an Answering and Tier 1 Support service for Klas for the past 3 years.They have been professional and courteous and provided Klas with an excellent service particularly for out-of-hours calls.”

Frank Murray – Senior Manager