About Us
Kendlebell is an award-winning provider of customer contact solutions for the SME sector in Ireland, with over 20 years of experience. We understand how vital it is for your customers to feel they have spoken to a person in your organization—someone who genuinely cares and ensures their request is handled promptly.
Every Kendlebell client is assigned a dedicated team member who learns about your business, guaranteeing a seamless and personalized experience for every caller. Our comprehensive team provides a wide range of inbound, outbound, and support services tailored to your needs.
Background Information
Kendlebell was established in June 2006 after the founders identified a niche for a quality outsourcing solution provider for SME businesses in Ireland. Kendlebell set up their first office in Fairview, Dublin 3 but since then, further franchises have been setup in Kimmage, Naas and South Dublin.
The difference between Kendlebell and other providers is the very personalised nature of the business,the quality of the Kendlebell team and the dynamic and innovative tracking systems. The team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.
3 Core Pillars
Represent
- We represent you professionally
- Highly trained Customer service team answers on your behalf
- Maintain your professional image and reputation
- Forward calls
- Cover holidays and sickness and overflow
Cost Effective
- We can reduce your costs
- Lower cost when compared to full time receptionist
- Pay as you go – use the service
- Localising your business without an office
- Track business levels and manage growth without extra staff costs
Support
- We support you so you can increase your revenue
- Never miss a call
- Make diary appointments
- Take orders
- Give you more time to focus on the key tasks
Key Personnel
Customer Care Agents
All of our Customer Care Agents are highly trained to enable them to supply a quality service to our clients. This involves systems training, call answering technique and a detailed level of training to become familiar with each of our clients individual requirements. All our agents are highly fluent English speakers who possess excellent communication skills. They are trained to go over and above for our clients, often becoming very familiar with our clients and, more importantly, their customers. They often act as the front face of our clients to their customers and , therefore, need to be friendly and efficient when answering our client’s calls.
"Telephone Surveys"
"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner which they have worked with us. The teams dedication, passion and work ethic is evident every day in their business practices. Paul and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with. "
"Diary Management"
"We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of a full time admin and with Kendlebell our calls are answered Mon - Fri 9-6 without fail. We dont't have to worry about getting cover for the annual leave, maternity leave or sick leave. They are efficient, professional and look after our patients as if they were part of our team"
"Reception and Diary Management"
"We've been using Kendlebell at Ultrasound Ireland for over 15 years . It's been a tremendous help in helping us maintain a high level of customer service and availability. Highly recommended. Very happy with the service and looking forward to working together for many more years"
"I don't know why I didn't do it earlier!"
I have been using Kendlebell since November 2020 and found it has really changed my business. Due to COVID19, like everyone, I have had to change my clinic set up, so taking away the pressure of answering the phone has been a life saver. I don't know why I didn't do it earlier! The staff that answer the phone are helpful and email me straight away with any questions."
"Improved efficiency"
We have been using Kendlebell's service for a few years now and the difference it has made to the efficiency of my practice admin around calls and booking appointments has been huge. They are always very professional dealing with my patients and Paul and his team are always there to deal with any queries that arise in a prompt manner
"Never miss a call"
We have been using Kendlebell for a number of years now and our practice has truly benefitted from the 24/7 virtual receptionist services. Paul and Michelle are brilliant to deal with and are always on hand to discuss our needs. We now never miss a call and can keep in touch with our patients 24/7 365 days per year! We highly recommend Kendlebell and their team.
"An Excellent Service"
We have been using kendlebell for the past 10 years and they simply provide an excellent service.
"surpass client expectations"
Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represents us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 15 years.
"Inbound Call Handling"
"We find Kendlebell excellent and efficient. It eliminates the need for a full time receptionist, and we get our messages instantly by text and email. This is followed at the end of the day by a full report of all the calls for the day."
