Automated Dept. Routing (I.V.R.)
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Instant, Professional and Customisable
Automated Dept. Routing (also known as I.V.R.)
In its simplest form, this could be a menu system – press 1 for sales, 2 for services…This is an Interactive Voice Response system.
We route calls straight to the correct department thereby saving the time of a receptionist for routine tasks.
If your customers order and pay over the phone, our bespoke IVR has ordering and PCI payment capability, with each stage specifically designed for your brand.
- Every part of your Interactive Voice Response can be customised exactly as you want
- No training needed
- No on-site installations or upgrades
- Live call statistics available
- CRM and database integration
We can design very complex menu systems and we have the experience to tell you if it will work or not.