Kendlebell Concierge Service
Your Calls managed 24/7
Automated Requests. Instant Action
Kendlebell is proud to offer our Concierge service, a powerful service designed to automate your appointment booking and slash your operational costs. It provides all the benefits of a 24/7 receptionist for a fraction of the price.
How it works is simple:
- Customer Request: Your client calls a specific number or fills out a simple online form to request a service.
- Instant Alert: Your on-call engineer immediately receives the request on their smartphone.
- Easy Acceptance: They can view and accept the job with a single tap.
Kendlebell Concierge ensures you never miss an opportunity:
- Automated Escalation: If a job isn’t accepted quickly, the system automatically sends follow-up calls and SMS messages to other team members, guaranteeing a response.
- Full Visibility: A secure online portal gives you a complete audit trail of every job, lets you manage staff rotas, and track performance.
- Cost-Effective: Save thousands compared to the salary of a 24/7 employee while improving your customer service and efficiency.
Get started with Kendlebell Concierge and capture every service request, anytime.
What is Kendlebell Conceirge ?
Kendlebell Concierge is a smart, automated service designed to handle your customer service requests 24/7, without the high cost of a full-time employee. It ensures you never miss a job and that every customer request is actioned promptly.
Here’s how it works:
- Request: A customer calls a dedicated number or fills out a simple web form to request service.
- Alert: Your on-call engineer or team member instantly receives an alert with the job details on their smartphone.
- Action: They can accept the job with a single tap.
To guarantee reliability, the system features an automated escalation process. If a request isn’t accepted within a set time, it automatically sends follow-up calls and SMS messages to other staff members until the job is covered.
An easy-to-use online portal allows you to manage staff schedules, on-call rotas, and view a complete audit trail of every request. In short, it’s the most cost-effective way to provide professional, round-the-clock customer service and capture every business opportunity.
Why is Kendlebell Conceirge more cost effective?
Kendlebell Concierge is more cost-effective because it replaces the significant and varied expenses of hiring staff with a single, predictable service fee. It boils down to a direct comparison of costs and benefits.
Eliminates Salary and Staffing Overheads
To have a person available 24/7, you need to hire at least four full-time employees to cover shifts, holidays, and sick leave. Kendlebell Concierge eliminates these major expenses:
- Salaries: You avoid paying multiple full-time salaries, which is the single largest cost.
- Hidden Costs: You also save on associated employment costs like PRSI contributions, pension plans, holiday pay, sick pay, and recruitment fees.
A single missed call, especially for an urgent, out-of-hours job, can mean thousands in lost revenue.
- Guaranteed Response: The automated alert and escalation system ensures that every genuine service request is captured and sent to your on-call team.
- Captures Every Opportunity: Unlike a human who might be on another call or on a break, the automated system is always available to capture a new lead or an urgent request from an existing client.
Essentially, you’re swapping the large, unpredictable costs and risks of managing a 24/7 team for a low, fixed monthly fee that delivers a more reliable and efficient service.
"Telephone Surveys"
"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner which they have worked with us. The teams dedication, passion and work ethic is evident every day in their business practices. Paul and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with. "
"Diary Management"
"We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of a full time admin and with Kendlebell our calls are answered Mon - Fri 9-6 without fail. We dont't have to worry about getting cover for the annual leave, maternity leave or sick leave. They are efficient, professional and look after our patients as if they were part of our team"
"Reception and Diary Management"
"We've been using Kendlebell at Ultrasound Ireland for over 15 years . It's been a tremendous help in helping us maintain a high level of customer service and availability. Highly recommended. Very happy with the service and looking forward to working together for many more years"
"I don't know why I didn't do it earlier!"
I have been using Kendlebell since November 2020 and found it has really changed my business. Due to COVID19, like everyone, I have had to change my clinic set up, so taking away the pressure of answering the phone has been a life saver. I don't know why I didn't do it earlier! The staff that answer the phone are helpful and email me straight away with any questions."
"Improved efficiency"
We have been using Kendlebell's service for a few years now and the difference it has made to the efficiency of my practice admin around calls and booking appointments has been huge. They are always very professional dealing with my patients and Paul and his team are always there to deal with any queries that arise in a prompt manner
"Never miss a call"
We have been using Kendlebell for a number of years now and our practice has truly benefitted from the 24/7 virtual receptionist services. Paul and Michelle are brilliant to deal with and are always on hand to discuss our needs. We now never miss a call and can keep in touch with our patients 24/7 365 days per year! We highly recommend Kendlebell and their team.
"An Excellent Service"
We have been using kendlebell for the past 10 years and they simply provide an excellent service.
