Kendlebell is the Number 1 provider of Personalised outsource solutions for the SME sector in Ireland. We understand how vital it is for your customers to feel they’ve spoken to a real part of your organisation and have interacted with someone who cares! That’s why every Kendlebell client has nominated PAs, who will learn about you and your business and speak with your customers each time they call. Your callers should never know the difference. In addition, the Kendlebell team can provide diary management, outbound calling, administration and a host of other services and solutions.
Kendlebell understands how vital it is for your customers to feel they’ve spoken to a real part of your organisation and have interacted with someone who cares! That’s why every Kendlebell client has nominated PAs, who will learn about you and your business and speak with your customers each time they call. Your callers should never know the difference. In addition, the Kendlebell team can provide diary management, outbound calling, administration services and a host of other services and technical solutions to any requirement. Kendlebell was established in June 2006 by Tom Shanahan and David Kelly. Both having worked in large multi-nationals, the duo identified a niche for a quality outsourcing solution provider for SME businesses in Ireland. Their first office is located in Fairview, Dublin 3 but since then, further franchises have been setup in Kimmage, Naas and South Dublin.
The difference between Kendlebell and other providers is the very personalised nature of the business and the quality of the Kendlebell team. Lesley Kane is the Office Manager of Kendlebell in Fairview. Lesley’s team supports every client with the utmost care and attention.
The Fairview office won the award for ‘Fastest Growing Franchise 2006/2007’ and most recently Kendlebell Ireland won the ‘Best Emerging Franchise 2007/2008’ in the Irish Franchise Awards.
Business Address / Telephone Answering / Back Office Administration
As well as providing a virtual address and call answering service, they are also happy to assist our clients with placing their orders on a one to one basis, in effect providing them with a very personal customer facing experience.
Nicola and her team are extremely friendly, professional and efficient, all messages and phone calls are relayed and acted upon in a timely manner and on many occasions the girls go above and beyond the call the duty. I am often complimented by our customers on the excellent treatment they have received from the team at Kendlebell and as a result have received a number of repeat orders.
I cannot praise this company enough and we will continue to use them and would have no hesitation in recommending them to others."
Adam Caine, Managing Director
Memorial Card Shop
IVR Services (Interactive Voice Response)
Central to this mission is our ability to intelligently connect our existing clients and potential new clients to the right person in our technical support and sales teams. For over 2 years we have been using the Kendlebell Hosted IVR service for this very purpose, and are delighted with the results to date.
Kendlebell’ s service offers all the functionality of traditional on premise enterprise IVR systems, without the need to manage any physical infrastructure. The service is delivered entirely via the Cloud and at a total cost of ownership that is a fraction the cost of legacy systems.
Whether your organisation is considering a migration to a cloud based phone service, or retaining an existing on premise system, we would highly recommend you contact Tom Shanahan to learn more about the Kendlebell IVR service and how it can help your business better connect with your customers."
David Owens, CEO
Back Office Administration
Multi-Million dollar Retail Business
I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with."
Conor Hughes, Client Director
Catherine Craddock, Proprietor
East Coast Physiotherapy & Sports Injury Clinic
Telephone Answering / Message Taking
I just wanted to let you know in writing how happy we are with your service. Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years. We have recommended your services to many clients in the past and they have also found your services to be top class.
If you ever need a reference from a satisfied customer, I would be happy to outline our experience directly to any prospective client.
I look forward to our continuing relationship in the years ahead."
Peter Doherty, Managing Director
Techsure I.T. Services
Owner / Director TherapyXperts
2 Fairview Strand, Dublin 3
Company No: 411514
Phone: 1800 848 646
Phone(Intl.): +353 1 813 4500