About Us

Kendlebell is the Number 1 provider of Personalised outsource solutions for the SME sector in Ireland. We understand how vital it is for your customers to feel they’ve spoken to a real part of your organisation and have interacted with someone who cares! That’s why every Kendlebell client has nominated PAs, who will learn about you and your business and speak with your customers each time they call. Your callers should never know the difference. In addition, the Kendlebell team can provide diary management, outbound calling, administration and a host of other services and solutions.

Our team

Tom

Lesley

Michelle

Anne

Background information

Kendlebell is the Number 1 provider of Personalised outsource solutions for the SME sector in Ireland.

Kendlebell understands how vital it is for your customers to feel they’ve spoken to a real part of your organisation and have interacted with someone who cares! That’s why every Kendlebell client has nominated PAs, who will learn about you and your business and speak with your customers each time they call. Your callers should never know the difference. In addition, the Kendlebell team can provide diary management, outbound calling, administration services and a host of other services and technical solutions to any requirement. Kendlebell was established in June 2006 by Tom Shanahan and David Kelly. Both having worked in large multi-nationals, the duo identified a niche for a quality outsourcing solution provider for SME businesses in Ireland. Their first office is located in Fairview, Dublin 3 but since then, further franchises have been setup in Kimmage, Naas and South Dublin.

 

The difference between Kendlebell and other providers is the very personalised nature of the business and the quality of the Kendlebell team. Lesley Kane is the Office Manager of Kendlebell in Fairview. Lesley’s team supports every client with the utmost care and attention.

The Fairview office won the award for ‘Fastest Growing Franchise 2006/2007’ and most recently Kendlebell Ireland won the ‘Best Emerging Franchise 2007/2008’ in the Irish Franchise Awards.

Customer Testimonials

Business Address / Telephone Answering / Back Office Administration

"Kendlebell have proved to be a fantastic investment for our company.
As well as providing a virtual address and call answering service, they are also happy to assist our clients with placing their orders on a one to one basis, in effect providing them with a very personal customer facing experience.
Nicola and her team are extremely friendly, professional and efficient, all messages and phone calls are relayed and acted upon in a timely manner and on many occasions the girls go above and beyond the call the duty. I am often complimented by our customers on the excellent treatment they have received from the team at Kendlebell and as a result have received a number of repeat orders.
I cannot praise this company enough and we will continue to use them and would have no hesitation in recommending them to others."

Adam Caine, Managing Director

Memorial Card Shop

2017-08-17T17:30:29+00:00

Adam Caine, Managing Director

Memorial Card Shop

"Kendlebell have proved to be a fantastic investment for our company. As well as providing a virtual address and call answering service, they are also happy to assist our clients with placing their orders on a one to one basis, in effect providing them with a very personal customer facing experience. Nicola and her team are extremely friendly, professional and efficient, all messages and phone calls are relayed and acted upon in a timely manner and on many occasions the girls go above and beyond the call the duty. I am often complimented by our customers on the excellent treatment they have received from the team at Kendlebell and as a result have received a number of repeat orders. I cannot praise this company enough and we will continue to use them and would have no hesitation in recommending them to others."

IVR Services (Interactive Voice Response)

"Let's Operate are a boutique technology advisory and insight consultancy firm. We help growing enterprises harness technology to optimise their current business, and leverage data to drive their future growth.
Central to this mission is our ability to intelligently connect our existing clients and potential new clients to the right person in our technical support and sales teams. For over 2 years we have been using the Kendlebell Hosted IVR service for this very purpose, and are delighted with the results to date.
Kendlebell’ s service offers all the functionality of traditional on premise enterprise IVR systems, without the need to manage any physical infrastructure. The service is delivered entirely via the Cloud and at a total cost of ownership that is a fraction the cost of legacy systems.
Whether your organisation is considering a migration to a cloud based phone service, or retaining an existing on premise system, we would highly recommend you contact Tom Shanahan to learn more about the Kendlebell IVR service and how it can help your business better connect with your customers."

David Owens, CEO 

Let's Operate 

2017-08-17T17:37:03+00:00

David Owens, CEO 

Let's Operate 

"Let's Operate are a boutique technology advisory and insight consultancy firm. We help growing enterprises harness technology to optimise their current business, and leverage data to drive their future growth. Central to this mission is our ability to intelligently connect our existing clients and potential new clients to the right person in our technical support and sales teams. For over 2 years we have been using the Kendlebell Hosted IVR service for this very purpose, and are delighted with the results to date. Kendlebell’ s service offers all the functionality of traditional on premise enterprise IVR systems, without the need to manage any physical infrastructure. The service is delivered entirely via the Cloud and at a total cost of ownership that is a fraction the cost of legacy systems. Whether your organisation is considering a migration to a cloud based phone service, or retaining an existing on premise system, we would highly recommend you contact Tom Shanahan to learn more about the Kendlebell IVR service and how it can help your business better connect with your customers."

Back Office Administration

"Kendlebell are an excellent company to work with. They have understood our needs, integrated well with our systems and suggested improvements to ensure that our customers receive the best possible service. They are well organised, friendly and approachable."

Operations Director

Multi-Million dollar Retail Business

2017-08-17T17:40:46+00:00

Operations Director

Multi-Million dollar Retail Business

"Kendlebell are an excellent company to work with. They have understood our needs, integrated well with our systems and suggested improvements to ensure that our customers receive the best possible service. They are well organised, friendly and approachable."

Telephone Surveys

"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner in which they have worked with us. The team’s dedication, passion and work ethic is evident every day in their business practices. Tom and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs.

I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with."

Conor Hughes, Client Director

Ignite Research

2017-08-17T17:41:30+00:00

Conor Hughes, Client Director

Ignite Research

"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner in which they have worked with us. The team’s dedication, passion and work ethic is evident every day in their business practices. Tom and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with."

Diary Management

"We switched to Kendlebell having been with a different company for 5 years. We were apprehensive about changing and expected there to be teething problems as we a physiotherapy clinic with a high volume of calls and also use booking software. However the transition was absolutely seamless. I find the team extremely efficient. They go above and beyond what I expected of them and are great to deal with. I would have absolutely no hesitation in recommending them."

Catherine Craddock, Proprietor

East Coast Physiotherapy & Sports Injury Clinic

2017-08-17T17:42:14+00:00

Catherine Craddock, Proprietor

East Coast Physiotherapy & Sports Injury Clinic

"We switched to Kendlebell having been with a different company for 5 years. We were apprehensive about changing and expected there to be teething problems as we a physiotherapy clinic with a high volume of calls and also use booking software. However the transition was absolutely seamless. I find the team extremely efficient. They go above and beyond what I expected of them and are great to deal with. I would have absolutely no hesitation in recommending them."

Telephone Answering / Message Taking

"Dear Tom

I just wanted to let you know in writing how happy we are with your service. Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years. We have recommended your services to many clients in the past and they have also found your services to be top class.

If you ever need a reference from a satisfied customer, I would be happy to outline our experience directly to any prospective client.

I look forward to our continuing relationship in the years ahead."

Peter Doherty, Managing Director

Techsure I.T. Services

2017-08-17T17:42:59+00:00

Peter Doherty, Managing Director

Techsure I.T. Services

"Dear Tom I just wanted to let you know in writing how happy we are with your service. Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years. We have recommended your services to many clients in the past and they have also found your services to be top class. If you ever need a reference from a satisfied customer, I would be happy to outline our experience directly to any prospective client. I look forward to our continuing relationship in the years ahead."

Virtual Reception

"TherapyXperts have been customers of Kendlebell since 2007, using their services as virtual receptionists for a number of interrelated healthcare businesses to excellent effect. We find the Kendlebell team better than having a single onsite receptionist especially in respect of being able to handle multiple calls simultaneously and also in terms of not needing backup cover for annual leave/sickness. Kendlebell deliver a premium quality service that enhances our business at a reasonable price.”

Mairead O'Riordan

Owner / Director TherapyXperts

2017-08-17T17:43:43+00:00

Mairead O'Riordan

Owner / Director TherapyXperts

"TherapyXperts have been customers of Kendlebell since 2007, using their services as virtual receptionists for a number of interrelated healthcare businesses to excellent effect. We find the Kendlebell team better than having a single onsite receptionist especially in respect of being able to handle multiple calls simultaneously and also in terms of not needing backup cover for annual leave/sickness. Kendlebell deliver a premium quality service that enhances our business at a reasonable price.”

Kandoy House

K.Bell Limited, Kandoy House

2 Fairview Strand, Dublin 3

Ireland

Company No: 411514

Phone: 1800 848 646

Phone(Intl.): +353 1 813 4500

Email: info@kbell.ie