At Kendlebell, we believe business shouldn’t stop when the office lights go off. Whether you’re a legal practice, medical clinic, property agency, or service-based business, your clients expect support, reassurance, and a human voice—no matter the hour.
Outsource your Diary Management
3 key reasons why you should outsource your Diary Management service
Successful businesses need to have efficient and organised diaries. This helps ensure that they can run their day-to-day processes effectively and smoothly. However, managing the diary can quickly become a problem once the number of incoming calls start rising and customer demand increases. Appointment management becomes a hassle and time-consuming task particularly if you need to attend meetings on a regular basis during the working day.
A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. This will free up time for you and your staff to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.
Outsourcing your diary management service to a third-party company like Kendlebell can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:
1. Efficient Scheduling
Professional diary management teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier. Kendlebell can remotely and securely access your diary and make all the necessary changes.
2. Better in-house performance levels
Administration tasks can be time consuming for all businesses. By outsourcing diary management, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.
3. Handling calls
Professional diary management teams meticulously handle all your appointments and meetings linking to your diary seamlessly. They keep you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, osteopaths, medical clinics, and beauty salons. An outsourced team of professional call handlers will make your job a lot easier, giving you time to get on with your core activity whether that be selling or operations.
Kendlebell provide a range of Diary Management services. See www.kbell.ie
You can calculate the price of this service here
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.