Live Chat – the way forward for website support – but can you manage it?

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Live Chat – the way forward for website support – but can you manage it?

In today’s digital age, businesses need to embrace new technologies to remain competitive. One tool that has proven to be effective in facilitating customer engagement and driving sales is Live Chat. Live Chat is a communication tool that enables real-time conversations between website visitors and company representatives. The tool is designed to provide immediate assistance to customers and enhance their website experience.

The challenge for businesses is the response time. Who will look after the Live Chat queries, who will engage with customers and new customers? Do you have staff with the knowledge to reply immediately? What will happen if you don’t reply quickly?

In this blog post, we will explore how Live Chat can assist a company with sales inquiries and how Kendlebell can help businesses with this service. You may need to outsource the Live Chat function, like so many have done with their telephone answering because it is more cost effective but also because every Live Chat enquiry is answered quickly.

Why Live Chat?

Immediate assistance

Live Chat provides customers with immediate assistance. When customers have a question about a product or service, they want answers fast. With Live Chat, customers can get their questions answered immediately, leading to a better experience and increased sales. Kendlebell can provide businesses with trained agents who can quickly respond to customer inquiries, providing a professional and efficient service.

 Personalised Service

Live Chat enables businesses to provide personalised service. With Live Chat, businesses can identify customer needs and tailor their responses to meet those needs. This personalised approach helps to build trust and confidence in the customer, which can lead to increased sales and customer loyalty. Kendlebell can provide businesses with customised scripts and training for their agents, ensuring that they can provide a personalised service that aligns with their business objectives.

Valuable data

Live Chat provides businesses with valuable data. By tracking customer interactions, businesses can gain insight into customer needs and preferences. This data can be used to improve product offerings, marketing campaigns, and customer service strategies. Kendlebell can provide businesses with analytics and reporting tools, enabling them to track customer interactions and gain valuable insights into customer behaviour.

Reduce costs

Live Chat can help businesses to reduce costs. With Live Chat, businesses can handle multiple customer interactions simultaneously, reducing the need for additional staff. This can lead to significant cost savings over time. Kendlebell can provide businesses with a cost-effective solution, enabling them to provide a high-quality service while keeping their costs under control.

In conclusion

Live Chat is a valuable tool for businesses looking to improve their customer engagement and drive sales. Kendlebell provides businesses with a professional and efficient Live Chat service, enabling them to provide personalised service, gain valuable data, and reduce costs. With Kendlebell’s Live Chat service, businesses can enhance their website experience, improve customer satisfaction, and increase sales.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here

Among our services are:
Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.