Virtual Receptionist for Solicitors makes sense
You only get to make a first impression on a new client once. A virtual receptionist plays a vital role in welcoming a client to your business, so it is essential that initial conversation be engaging and friendly. Read here for more about the Virtual Receptionist for Solicitors service that we provide.
Never miss a lead
When calling a law firm, new leads may be seeking guidance through complicated legal procedures, or simply require quick answers to simple questions. Regardless, being greeted by a friendly and competent receptionist on the other end of the phone goes a long way towards making a positive impression.
Experienced legal receptionists working on your behalf
Kendlebell act as receptionists for legal practices of various sizes. Outsourcing your receptionist activities not only allows your staff to concentrate on fee generating tasks but also delivers a range of efficiencies and significant cost savings to your practice.
Testimonial from Solicitor in Dublin 2
“We were cautious when outsourcing our phone, however we find the Kendlebell staff and service confidential and totally professional” See all our testimonials here.
No one will know you have outsourced your receptionist function
Calls are answered in your practice name and our PA’s contact you and your colleagues on your direct line or mobile. They announce each call and if you wish to take the call, transfer it seamlessly to you. If you reject the call or are not available, we will take a detailed message and relay it to you by priority email or text. We also send an end of day email summary of all calls taken to relevant members of your team.
Confidentially is key
The Kendlebell team understand the highly confidential nature of your calls. Each team member assigned to handle your calls is a trained professional PA and a long-term trusted employee of Kendlebell. All our employees sign confidentiality and non-disclosure agreements.
Short term cover – holidays, breaks, overflows or illness
The Kendlebell services can also be used where your full-time receptionist is ill or on holiday. You can simply forward your reception to our PAS and they will act as your receptionist for as long as required. Some solicitors forward calls to us when their receptionist is on a break or lunch. We will ensure continuity of reception with no calls missed during this period.
Outsourcing generates significant savings for law firms
Using Kendlebell services in this manner will generate significant savings for your practice, not having to employ temps during Holiday and sickness periods. Kendlebell will only charge you for calls taken.
Outsourcing is very cost effective see our prices here
All businesses should consider outsourcing their virtual reception services. It will help improve efficiency right throughout the business. Learn more about Kendlebell here
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Learn more about us here
Among our services are:
Business Telephone Answering / Message Taking
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business Phone Answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception service
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Virtual Business Address
Your new localised address can be used on all company stationery, letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address, and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local, you need a localised business address.
Localised Telephone Numbers
Area call numbers
Kendlebell provide true local numbers e.g., Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
- local telephone numbers – all 107 local telephone area codes covered
- UK, Northern Ireland, and international numbers are also available
- Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with an 1800 (freephone number) or an 0818 Universal numbers).
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.
We have recently received a Business All-Star Accreditation
This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.
The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.
