At Kendlebell, we believe business shouldn’t stop just because the office lights go off. Whether you are a legal practice, a medical clinic, a property agency, or a specialized service provider, your clients expect support, reassurance, and a professional touch—no matter the hour.
One of the most effective ways to manage these expectations while streamlining your operations is through an Interactive Voice Response (IVR) system. In this blog, we explore how this technology works and why it is a high-ROI investment for any Irish business.
What is an IVR System?
An Interactive Voice Response (IVR) is a telephony menu system that allows callers to use their keypad (e.g., “Press 1 for Sales”) to identify their needs and route themselves to the most appropriate person. Whether they are being directed to your in-house team or your outsourced phone answering service at Kendlebell, an IVR ensures they get to the right place faster.
Key Features of a Professional IVR
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Personalised Greetings: Record customized prompts to give your customers a branded experience from the first second.
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Smart Information Collection: By asking callers to select a department before the call connects, you reduce the time spent transferring people between staff members.
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Call Prioritisation: High-value enquiries can be routed to your most experienced agents or moved to the front of the queue, ensuring you never lose a lead due to slow response times.
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Automation of Simple Queries: Use pre-recorded messages to provide information like opening hours or office directions without needing a live agent.
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High Volume Handling: During peak times, an IVR manages the “traffic jam” of incoming calls, offering options like a call-back service rather than keeping customers on hold.
How an IVR Benefits Your Business
The primary goal of a phone answering service paired with IVR technology is to increase efficiency. Here is how it impacts your bottom line:
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Improved Company Image: Start-ups and small businesses can use an IVR to appear larger and more established. By offering options for “Sales,” “Accounts,” and “Support,” you project a highly professional corporate image.
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First Contact Resolution: Because callers are directed to the person best qualified to help them, issues are resolved faster, leading to higher customer satisfaction.
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Reduced Operational Costs: An IVR acts as a “digital receptionist,” handling the initial sorting of calls at a fraction of the cost of a full-time salary.
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Seamless Integration: When combined with Kendlebell’s Virtual Receptionist service, an IVR ensures that even if your team is busy, our PAs are ready to step in exactly where the caller needs them.
The Kendlebell Advantage: More Than Just Answering
Based in Dublin since 2006, Kendlebell provides a diverse range of phone answering services that incorporate modern technology like IVR to help you grow. Our core solutions include:
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Business Telephone Answering: Your own dedicated PA answers in your company name, following a pre-agreed script. Messages are sent to you via SMS or email instantly. Learn more here.
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Virtual Reception Services: We act as your front desk, patching calls through to your mobile or taking detailed notes when you’re unavailable. Explore Virtual Reception.
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Diary Management: We don’t just take calls; we fill your schedule. Our PAs can access your online diary to book or change appointments in real-time. View Diary Management details.
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Customer Helpdesk & Order Taking: We can link securely to your CRM to process orders, screen cold calls, and manage technical support tickets. Read about our Helpdesk services.
Conclusion: A Sound Investment
The features of an IVR system provide clear benefits, and when paired with Kendlebell’s competitive rates, the Return on Investment is significant. It is a simple, effective way to reduce costs while providing a superior experience for your clients.
Ready to upgrade your caller experience? Contact the Kendlebell team in Dublin today to discuss how we can tailor an IVR and phone answering service for your business.
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Why guess when you can know for sure? Use our Online Price Calculator to get an immediate estimate for your Dublin-based business. Better yet, we offer a 2-week free trial with no obligation, allowing you to see the professional impact of our service before spending a cent.
Ready to streamline your operations? Call Kendlebell at 1800 839 955, email info@kbell.ie, or visit www.kbell.ie to explore our full range of services.
When it comes to scaling an Irish SME, the question isn’t just about how much a phone answering service costs. It’s about how much money your business is losing by not having one. Every missed call is a missed quote, a missed booking, or a client moving on to a competitor.
At Kendlebell, we believe in transparent, cost effective pricing. Here is a breakdown of how the costs of a phone answering service work and why it is a fraction of the price of hiring internally.
The Cost Comparison: In-House vs. Kendlebell
For most businesses in Dublin and throughout Ireland, hiring a full-time receptionist is a major financial commitment. When you factor in the average receptionist salary, PRSI, holiday pay, and office overheads, the bill adds up quickly.
| Feature | In-House Receptionist | Kendlebell Phone Answering Service |
| Average Annual Cost | approx. €30,000+ | From approx. €660 + |
| Additional Overheads | Rent, equipment, PRSI, pension | None |
| Reliability | Breaks, lunch hours, sick leave | Always covered (8:30am – 6:00pm) |
| Scalability | Fixed capacity | Scales with your call volume |
By choosing a Kendlebell phone answering service, businesses typically save up to 70% on the cost of traditional recruitment.
How Kendlebell’s Pricing Works
We don’t believe in “one size fits all.” Our pricing is designed to be flexible, ensuring you only pay for what you actually use. Our costs are built around a base rate plus the specific services you require.
1. The Core Call Answering Plan
Our base phone answering service is calculated on your estimated monthly call volume. We’ve developed a unique Price Calculator to help you estimate your monthly spend based on your specific traffic.
2. Strategic Add-Ons
You can customize your plan with specific services to fit your workflow:
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Virtual Receptionist (€35/month): Our PAs can patch calls through to your mobile or landline, acting as your front-of-house team.
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Diary Management (€30/month): We manage your online booking system and schedule appointments in real-time.
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Support Services: Additional costs for items like Geographic Numbers (€20/month) or a Dublin Business Address (€40/month) can be added to create a full virtual office.
Flexibility is Key
One of the greatest benefits of the Kendlebell phone answering service is its adaptability. We monitor your call usage and can adjust your plan monthly to ensure it remains the most cost-effective option for your current business needs. Whether you need Overflow Cover for a busy season or permanent support, the cost is manageable and predictable.
Get an Instant Quote
Why guess when you can know for sure? Use our Online Price Calculator to get an immediate estimate for your Dublin-based business. Better yet, we offer a 2-week free trial with no obligation, allowing you to see the professional impact of our service before spending a cent.
Ready to streamline your operations? Call Kendlebell at 1800 839 955, email info@kbell.ie, or visit www.kbell.ie to explore our full range of services.
In the modern business landscape, “answering the phone” has evolved into a sophisticated suite of professional solutions. For an Irish SME or a busy professional, a phone answering service is no longer just a luxury—it is a strategic necessity to ensure every lead is captured and every client feels valued.
Kendlebell has been at the forefront of this industry in Ireland since 2006, offering a wide range of specialized services designed to act as a seamless extension of your team. Here is a breakdown of the core phone answering services we provide and how they can benefit your business.
1. Call Answering & Message Taking
This is the foundation of a great phone answering service. Instead of a caller reaching a cold voicemail, they are greeted by a professional PA in your company name. Our team takes accurate details and delivers the message to you instantly via email or SMS. This ensures your business remains responsive, even when you are in a meeting or on a job site.
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Best for: Sole traders, tradespeople, and consultants.
2. Virtual Receptionist
A Virtual Receptionist does everything an in-house receptionist would do, without the overheads of a full-time salary. Our PAs can patch urgent calls through to your mobile or landline, screen out unwanted sales calls, and provide basic information about your business hours and services to callers.
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Best for: Growing SMEs and professional firms (Legal, Accounting, etc.).
3. Diary Management Service
For service-based businesses like medical clinics or physiotherapists, managing a schedule is a full-time job. Our phone answering service extends into full Diary Management. We securely access your online calendar to book, reschedule, or cancel appointments in real-time. This allows you to focus 100% on your clients while we keep your diary full.
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Best for: Physiotherapists, Doctors, and Hair & Beauty salons.
4. Outsourced Helpdesk & Ticket Management
Maintaining a high level of customer support is vital for reputation. Kendlebell provides specialized Helpdesk services where our staff are trained on your FAQs. We can log tickets directly into your CRM or ticketing system, ensuring technical issues are prioritized and handled efficiently.
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Best for: IT companies and SaaS providers.
5. Specialized Support Services
Beyond the phone, Kendlebell offers a variety of back-office and Support Services to help your business operate more professionally:
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Outbound Services: From appointment generation to customer surveys.
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Virtual Business Address: Establish a prestigious Dublin presence with mail forwarding.
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Overflow & Holiday Cover: Use our phone answering service only when you need it—during peak times or staff absences.
Why Choose Kendlebell?
Unlike generic call centers, Kendlebell focuses on a personalized approach. Every client is assigned a dedicated team of PAs who learn the nuances of your business. We provide a human touch that builds trust with your callers from the very first “Hello.”
Based in Dublin, we are deeply rooted in the Irish business community. Our phone answering service is designed to scale with your ambitions, offering a no-risk, seven-day free trial so you can experience the “Kendlebell Difference” firsthand.
Want to see how much you could save? Use our Online Price Calculator to get an instant estimate tailored to your call volume.
Outsourcing your reception bridges the gap between professional excellence and budget constraints. Since 2006, Kendlebell has provided Irish SMEs with personalized solutions, from diary management to 24/7 cover.
Ready to streamline your operations? Call Kendlebell at 1800 839 955, email info@kbell.ie, or visit www.kbell.ie to explore our full range of services.
In the modern marketplace, customers expect efficiency. The quality of a call interaction determines whether you close a sale or lose it to a competitor. For many Irish SMEs, managing a high volume of calls while trying to fulfill orders can be a breaking point.
This is where outsourced order processing and a professional order taking service become the ultimate growth tools for your business.
What is Outsourced Order Processing?
Outsourced order processing involves partnering with a professional service to handle the “front-end” of your sales funnel. Instead of your staff being tied up with repetitive data entry and payment queries, a dedicated team of PAs handles the customer journey over the phone during your business hours.
At Kendlebell, our Dublin-based team acts as a seamless extension of your office. We don’t just “answer phones”; we integrate with your CRM and sales systems to provide a full-scale order taking solution.
The Benefits of an Order Taking Service
When you move to an outsourced model, you unlock several strategic advantages:
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Uninterrupted Service: Never miss a sale because your staff are “on the other line.” Our order taking service ensures that every shopper can complete their purchase with a live human being during your operating hours.
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Secure Outsourced Payments Taking: Security is paramount. Kendlebell provides secure outsourced payments taking, handling credit card transactions and secure data management in compliance with industry standards. This gives your customers peace of mind and reduces your in-house PCI compliance burden.
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Scalability for Peak Times: Whether it’s a seasonal rush or a successful marketing campaign, our phone answering service scales to meet your demand without you needing to hire temporary staff.
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Reduced Overheads: By utilizing Kendlebell’s support services, you eliminate the costs of desk space, equipment, and full-time salaries, paying only for the service you use.
How it Works with Kendlebell
As a premier Dublin call centre, Kendlebell specializes in bespoke solutions. Our process for outsourced order processing is straightforward:
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Integration: We securely link to your existing CRM or eCommerce platform.
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Custom Scripts: We agree on specific call-handling instructions to ensure our PAs sound exactly like your in-house team.
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Order Fulfillment: We capture caller details, process the order, and take the payment.
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Real-Time Updates: You receive instant notifications and daily reports on all sales activity.
“Outsourcing isn’t just about saving time; it’s about capturing every single revenue opportunity that comes your way during the business day.”
Boost Your Professional Image Today
If your business is struggling to keep up with incoming enquiries, it’s time to consider a professional phone answering service that goes beyond simple message taking. From order taking to secure outsourced payments taking, Kendlebell is here to help your Irish business thrive.
Outsourcing your reception bridges the gap between professional excellence and budget constraints. Since 2006, Kendlebell has provided Irish SMEs with personalized solutions, from diary management to 24/7 cover.
Ready to streamline your operations? Call Kendlebell at 1800 839 955, email info@kbell.ie, or visit www.kbell.ie to explore our full range of services.
In today’s fast-paced business environment, first impressions are everything. When a potential client reaches out, the way their call is handled can be the difference between a new contract and a missed opportunity. This is where a phone answering service becomes an invaluable asset for your business.
But what exactly is it, and how can it transform your operations?
What is a Phone Answering Service?
At its core, a phone answering service is a professional business solution where a team of trained receptionists manages your incoming calls on your behalf. Unlike a simple call center, a high-quality service acts as a seamless extension of your own office. When someone dials your number, the call is answered in your company name by a professional who can take messages, screen callers, provide basic information, or transfer urgent inquiries to you directly.
For businesses in Ireland, using a specialized phone answering service ensures that you never miss a lead while you are busy in meetings, on-site, or simply focusing on deep work.
Why Choose Kendlebell?
Based right here in Dublin, Kendlebell provides a premium phone answering service tailored to the unique needs of Irish SMEs and professionals. We understand that every business is different, which is why our solutions are designed to be flexible and cost-effective.
Here is how a phone answering service from Kendlebell helps you grow:
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24/7 Professionalism: Even if you aren’t at your desk, your business remains open. Our team ensures that every caller speaks to a real person, providing a human touch that automated systems simply cannot match.
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Cost Efficiency: Hiring a full-time, in-house receptionist involves high overheads, including salary, PRSI, and desk space. With a Kendlebell phone answering service, you only pay for what you use, significantly reducing your fixed costs.
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Filtered Communication: Not every call is a priority. We can filter out unsolicited sales calls, ensuring that only the most important information reaches your inbox.
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Local Knowledge: As a Dublin-based business, Kendlebell understands the local market. Our professional receptionists provide a familiar and local experience for your Irish clients.
Elevate Your Business Image
In the digital age, a phone answering service is no longer just for large corporations. It is a strategic tool for any business owner who wants to reclaim their time and ensure their customer service is top-tier. By outsourcing your call handling to Kendlebell, you can focus on your core business tasks with the peace of mind that your customers are in expert hands.
Whether you are a sole trader looking for a more professional image or a growing firm needing backup for your reception desk, a phone answering service is the solution you need to stay competitive.
Ready to never miss another call? Explore our range of services at Kendlebell today and discover how we can help your Dublin business thrive.
Outsourcing your reception bridges the gap between professional excellence and budget constraints. Since 2006, Kendlebell has provided Irish SMEs with personalized solutions, from diary management to 24/7 cover.
Ready to streamline your operations? Call Kendlebell at 1800 839 955, email info@kbell.ie, or visit www.kbell.ie to explore our full range of services.
In an era of AI chatbots and automated menus, the power of a real human voice is more valuable than ever. At Kendlebell, we know that business doesn’t just happen between 9 and 5. Whether you run a legal practice, a medical clinic, or a property agency, your clients expect instant reassurance and professional support—regardless of the hour.
Your reception is your digital and vocal front door. However, hiring full-time staff in Ireland’s current labor market is increasingly costly. An outsourced virtual reception service offers a high-performance alternative, blending quality care with significant cost efficiency.
8 Key Benefits of Virtual Reception
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Uninterrupted Reliability: Never worry about sick leave, lunch breaks, or holiday gaps again. Your lines stay open throughout your business hours and beyond.
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Elevated Customer Experience: Our team is trained to your exact specifications. A warm, professional response boosts sales and provides a competitive edge over automated competitors.
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Strategic Time Management: Stop being tied to your desk. We filter the noise, patching through vital calls and emailing detailed messages for the rest, allowing you to focus on high-value tasks.
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A Premium Professional Image: First impressions are everything. Quickly answered calls and seamless call patching project an image of a proactive, customer-centric organization.
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Substantial Cost Savings: Many clients save over 50% compared to an in-house hire. Check our Price Calculator to estimate your specific savings in Euro.
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Scalable Flexibility: In the volatile 2026 economy, you need to scale up or down instantly. Our service adapts to your call volume so you only pay for what you use.
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Industry-Specific Expertise: From medical compliance to IT support, we provide virtual receptionists who understand the specific regulations and terminology of your sector.
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Reduced Overhead & Tech Debt: Eliminate the need for expensive on-site PBX hardware and maintenance contracts. We handle the technology; you handle the strategy.
24/7 Availability
In 2026, a “closed” sign is a lost lead. With our extended phone support, you can capture emergency queries and appointment requests on weekends and bank holidays, directly increasing your revenue and reputation.
Conclusion
Outsourcing your reception bridges the gap between professional excellence and budget constraints. Since 2006, Kendlebell has provided Irish SMEs with personalized solutions, from diary management to 24/7 cover.
Ready to streamline your operations? Call Kendlebell at 1800 839 955, email info@kbell.ie, or visit www.kbell.ie to explore our full range of services.
Unlock Your Entrepreneurial Potential: Why a Kendlebell Franchise is Your Next Big Move
At Kendlebell, we believe business shouldn’t stop when the office lights go off. Whether it’s a legal practice, medical clinic, or property agency, clients today expect support, reassurance, and a human voice—no matter the hour. This high demand for professional call answering services has created a massive opportunity for aspiring business owners.
Are you ready to embark on an exciting entrepreneurial journey? Becoming a Kendlebell franchisee offers a unique opportunity to join Ireland’s most reputable communication specialists. Here is why partnering with us could be the defining decision for your career and financial future.
1. Established Brand Recognition
When you become a franchisee, you align yourself with a name that is already synonymous with reliability and excellence. This immediate brand recognition significantly reduces the uphill battle of building customer trust from scratch. You aren’t just starting a business; you are inheriting a reputation for professionalism and excellence.
2. A Proven Blueprint for Success
One of the greatest advantages of our franchise model is the ability to follow a tried-and-tested formula. Kendlebell’s success has been refined over years of operation, providing you with a clear blueprint that reduces the risks and uncertainties typically associated with new startups.
3. Comprehensive Training & Ongoing Support
Starting a business can be daunting, but with Kendlebell, you are never alone. We provide:
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Initial Training: Covering everything from customer service techniques to backend operations.
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Operational Guidance: Ongoing help to ensure your office runs at peak efficiency.
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Marketing Assistance: Strategic support to help you acquire and retain a diverse client base.
4. Access to Cutting-Edge Technology
In the communication industry, staying ahead of the curve is vital. Our franchisees have full access to state-of-the-art systems, including advanced call routing, CRM integration, and real-time reporting tools. This tech-stack allows you to offer bespoke solutions that enhance client satisfaction.
5. Flexibility and Work-Life Balance
A Kendlebell franchise offers the rare opportunity to create a work-life balance that actually works for you. Our systems are designed to support a flexible environment, whether you are managing a team in a dedicated office or overseeing operations remotely.
6. Tapping Into Lucrative Market Demand
From Accountancy to Legal and Professional Services, businesses across Ireland are outsourcing their front-of-house needs to ensure they never miss a lead. By joining Kendlebell, you tap into this growing market with a service that is considered essential, not optional.
Ready to Join the Kendlebell Family?
Being part of the Kendlebell network means joining a community of like-minded entrepreneurs. This collaborative environment fosters innovation and provides a support system of fellow franchisees who share best practices for growth.
Take the first step toward business ownership today:
- Learn More: Visit our Franchise Information Page for a detailed breakdown of the opportunity.
- Get in Touch: Contact us today to discuss how you can secure your territory and start your journey
- For any queries please contact us here or call us on 1800 839 955
A Dublin Presence Without the Premium Price Tag: Your Guide to Kendlebell’s Fairview Virtual Business Address
For remote workers, and businesses expanding into the capital, the perception of professionalism is everything. Handing out a residential address or relying solely on a P.O. box can erode trust instantly.
The solution? A prestigious Dublin business address without the commitment of an expensive physical office.
Kendlebell’s Virtual Business Address service, located in the thriving heart of Fairview, Dublin 3, offers the ultimate professional shortcut. Here is a complete guide to how this service works, what it costs in Euro, and how you can get started today.
Why a Fairview (Dublin 3) Address is Your Best Investment
A prime business location instantly signals credibility to potential clients, partners, and investors. The Kendlebell Fairview location—Kandoy House, 2 Fairview Strand, Dublin 3—is a genuine commercial address, allowing you to use it on all your essential materials:
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Website and Marketing: Instantly upgrade your brand’s image.
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Business Cards and Letterheads: Give your communications a professional finish.
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Company Registration: Use it as your official correspondence or Registered Office address (subject to approval).
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Privacy Protection: Keep your private home address off public-facing documents.
In short, you gain the confidence of having a Dublin HQ without paying Dublin city rent.
The Money Talk: Cost and Value in Euro (€)
Kendlebell’s Virtual Business Address is designed to be one of the most cost-effective ways to establish a professional presence in the capital.
| Service Item | Monthly Cost (Excl. VAT) | Notes |
| Virtual Business Address Plan | €40 per month | Includes the use of the prestigious Dublin 3 address and secure mail handling. |
| Mail Forwarding | Additional charge | Fees apply for sorting, packaging, and posting your mail to your preferred location. |
A Note on Value
Compared to the cost of renting even the smallest desk in a co-working space in Dublin, the €40 per month investment for the address alone offers exceptional value, transforming your business image for a fraction of the cost.
The Simple Process: Setting Up Your Dublin 3 Address
Getting your new professional address is a fast and simple process designed to get you up and running without delay.
Step 1: Visit the Kendlebell Website
Navigate to www.kbell.ie and find the section for Virtual Business Address or Pricing. This is where you will find the dedicated details for the address plan.
Step 2: Choose Your Plan
Select the Virtual Business Address plan, confirming the use of the Fairview, Dublin 3 address. While you’re there, you may also consider bundling it with other cost-effective services, such as:
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Virtual Receptionist: To ensure every call is answered by a live person.
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Diary Management: For professional appointment scheduling.
Step 3: Complete the Necessary Forms
To comply with local regulations and ensure secure mail handling, you will be required to provide identification and documentation. This is standard procedure for any reputable virtual office provider and ensures the security of your business correspondence.
Step 4: Start Using Your New Address
Once activated, you can immediately begin using the Fairview address on your website, email signatures, and business cards. Kendlebell will notify you via email when post or small packages arrive, allowing you to either arrange collection or pay for secure mail forwarding to your preferred location.
A professional Dublin address is no longer reserved for large corporations. With the Kendlebell Fairview Virtual Business Address, you can enhance your company’s image, protect your privacy, and project confidence to your Irish and international customers, all for a highly competitive monthly price in Euro.
Ready to upgrade your professional image? Call Kendlebell on 1800 8390 955!