When your business suffers from missed calls, you’re not just missing out on a single conversation. You’re also losing out on valuable opportunities to grow your business. Business communication rarely hinges on a single phone call, but there’s also no second chance at a first impression. When callers get your voicemail, they often decide to hang up and dial one of your competitors instead. This means lost sales opportunities and a revenue boost for your competition.

Your competitor may get the call

Missed calls represent missed opportunities to convert prospects into paying customers. When you let calls go to voicemail, you’re not just missing out on important conversations – you’re missing out on valuable business. For example, if you are a Medical Consultant and you charge €150 per consultation, missing 3 calls in a working day is going to cost you €450 a day in revenue. Assume you work 220 days a year, that amounts to almost €100,000 a year in lost revenue. This doesn’t take into account the ongoing repeat revenue from each lost customer or the referrals that lost customers may provide to you.

Unnecessary work returning calls

Missed calls can also create extra unnecessary work for you and your staff. You will spend valuable time returning calls, following up and playing phone tag just to get up to speed. And then possibly discover that the potential customer has already rang your competitor and booked them.

Common causes of missed calls

• Staff may be too busy with other duties to answer the phone with the result that calls go to voicemail.
• Sometimes, technology is to blame for missed calls. Without the right infrastructure in place to field high call volume, employees can quickly become swamped.
• In some cases, your employees may be too busy focusing on other forms of customer service to avoid missing a call.
• In an increasingly globalized economy, your competition may be open and available 24 hours a day. If you are not staffed to handle calls outside of the normal working day, you may miss valuable sales calls outside of normal business hours

Missed call statistics

A shocking 89 percent of consumers say they stopped doing business with a company after a poor customer service experience. While you might think letting your calls go to voicemail is a harmless decision, you might be alienating customers without even realizing it. it’s six to seven times more expensive to attract customers than it is to retain them. You can pour money into expensive marketing and advertising campaigns, but if there’s no one on the end of the line when customers dial your number, you’ve thrown that money away.

30 percent of people say the worst part of a bad customer service experience is the inability to reach a real, live human being. Indeed, the average person will spend 43 days of their lives on hold. There’s nothing that alienates a caller faster than sending them to talk to an answering machine or virtual voice attendant. As evidenced above, people hate leaving messages with a machine. There is simply no way of knowing if their message will ever be heard. In addition, people usually aren’t very good at leaving voicemails, leaving out important contact information and pertinent details.

The impact on your business’s reputation

The adage, “you never get a second chance at a first impression” is so true. A single missed call can leave a terrible impression on the person at the end of the line. Once you’ve become associated with poor customer service, the impression can be very difficult to shake. Because of the internet, business reputation matters more than ever. When a customer searches for your business online, they’re instantly shown reviews of your services and products. If your reputation is anything less than excellent, prospective customers may opt to do business with your competition instead. These reviews could say that there were lots of missed calls or delays in returning calls. This will impact on your reputation and potential for new business.

Improve customer service now

An outsourced answering service ensures quality call performance every time the phone rings. Receptionists have access to the latest technological advancements in the industry, allowing them to capably assist callers with whatever questions or concerns might arise. With dedicated agents covering the phone lines, your in-house team will have more time than ever to dedicate to their duties and projects. Importantly, callers won’t be aware that they’re speaking with an answering service. Agents are trained to work from customised call scripts that mirror the precise language, policies and procedures your own team follows.

Kendlebell offers affordable, reliable call service for companies hoping to improve their business communications. Professional representatives are available 24 hours a day, seven days a week to be the friendly, helpful voice of your brand as they assist customers, offer solutions, take messages, route calls, schedule appointments, place orders and more. See for yourself how effective Kendlebell call services can be. The testimonials section of our website has first-hand reviews of our offerings. To truly understand the power of Kendlebell, though, you should try it our yourself. Try our 7-day Free Trial. For seven days, you can try our service with no obligation to continue once the trial period ends. With so much to gain and so many missed calls at stake, why not give Kendlebell a try?

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit www.kbell.ie for more information on all our services.

Kendlebell provide Diary Management Services on behalf of a variety of customers, mostly professionals e.g., Physiotherapists, Doctors, Dentists. This involves the client outsourcing their online diary to Kendlebell which we can access securely and update it as necessary.

What is Diary Management?

Diary Management will involve either making, changing, or cancelling an appointment. We can take volumes of calls for each client every day and it frees up our client to provide their services, safe in the knowledge that Kendlebell will fill up their diary with appointments and ensure they never miss a call. Learn more about our Diary Management Service.

Why is Diary Management important?

Outsourced Diary Management ensures you never miss a call to

• Make an appointment
• Change an appointment
• Cancel an appointment
• Maintain your professional image

Never missing a call ensures you fill your diary even while you are working on your clients.

An outsourced Diary Management service allows you to focus on your client and not be impolite and take calls at the same time. Missed calls could cost you money as callers may go elsewhere for the service they seek.

Cancellations filling is key to Diary Management

A service often required of the Outsourced Dairy Management Service is filling in cancellations. It is often not feasible for you to take calls while with a client and then ring someone from your waiting list to fill in that appointment.

Kendlebell can manage your waiting list and try fill those gaps while you work with your clients, so your fee income is maintained. Often you may only get to listen to your missed calls too late in the day to fill the gaps. Kendlebell look after your business while you provide the service to your clients. A cancellation can immediately be worked upon.

How does a Diary Management service work?

Our Diary Management team provide a personal, friendly approach that can really make an impact and promote a professional experience with your business contacts, right from the start. Your diary management appointment scheduling will be as if it is your own staff doing it for you. In some cases, we provide administration services as well to our clients such as updating email and confirming appointments on their diary and contacting the patient to inform them of their appointment time.

Learn more about Diary Management service from Kendlebell here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here 

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit www.kbell.ie for more information on all our services.

 

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Inbound Call Answering. This will help your business in many ways.

Top notch Inbound Call Answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Inbound Call Answering

Outsourcing your Inbound Call Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Inbound Call Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Inbound Call Answering

By outsourcing your Inbound Call Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Inbound Call Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Inbound Call Answering

By outsourcing your Inbound Call Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Inbound Call Answering

One of the key advantages to outsourcing your Inbound Call Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Inbound Call Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Inbound Call Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Inbound Call Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Inbound Call Answering

Outsourcing your Inbound Call Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Inbound Call Answering

By outsourcing your Inbound Call Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.ie See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

Overflow Call Answering ensuring you never miss a call
There are many reasons why a company should outsource their overflow calls to an outsourced Call Centre. Among these are:
Reduce Hold Times
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available agent, or to leave a voicemail or wait for a return call, excess calls can be routed through the Call Centre agents who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. It also has the advantage of reducing stress levels on your own staff. Many Call centres run an overflow service 24 hours a day, 365 days a year, providing great support to their customers.
Extension of your Office
A good overflow call answering service can act as an extension of your office. The Call centre agents will be trained to deliver service to the same standard as the company employees. The outsourced service is customisable, and systems can mirror the actual systems used in the company. Messages can be sent to the appropriate personnel by email, text or simply patched through to the extension of the employee required. The difference in service levels between your office and the overflow call answering service will hardly be distinguishable.
Cost benefits – no need to hire temporary staff
Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. More importantly, the agents who handle your overflow calls are only paid while working directly for you, making overflow call answering an affordable alternative to utilising your existing office staff for telephone support.
Refocus our staff
High call volume can distract your office staff and have a negative impact on your business. Outsourcing your overflow calls to a specialist makes it easier for your staff to focus on their primary responsibilities without neglecting callers.
Eliminate Repeat calls
Agents in a good outsourced overflow call answering service can provide information about your office hours, holiday schedules, events and more when your own staff are unavailable or are receiving a large number of calls. By providing this information and working to resolve your customer’s enquiries, the outsourced overflow centre can help reduce the number of callers who have to call back in order to have their query resolved.
Handle Peak periods with ease
There are certain times when you are overloaded and there is no way to escape it. It could be as a result of having customers in different time zones that don’t align well with your office hours, customers rushing to reach you begore the end of the day, or an emergency that causes a spike in calls. Whatever the reason, these periods can push your own staff to their limits, often resulting in diminished customer service and an increase in errors. Outsourcing your overflow calls to a reputable call centre will help solve this problem and maintain high standards even during peak periods.
Prevent losing business due to lost or missed calls
By ensuring every call is answered by a live person, you will avoid missing any opportunities. The overflow call answering service agent will take your calls and deliver them to you as a phone call, text or email allowing your staff to handle other tasks as required.
Flexibility
By their nature, overflow call answering services are adaptable. This applies both in regard to the operating hours and number of agents you require. Many such centres work 24 hours a day, 365 days a year. Their staff of blended agents have the soft skills needed to take calls from a wide range of sectors. They can handle technical issues related to products as well as customer service issues pertaining to deliveries, refunds and after sales support. By outsourcing during peak periods, you can take advantage of the adaptability of the centre and it will allow you to deal with the peaks and troughs of call volumes.
Make the most of every call
Every call is important. Each time the phone rings, the quality of customer service experience could mean the difference between new business and happy customers or damaged relationships and lost opportunities. Why take any risks.? An overflow call answering service ensures that every call is answered live.
Summary
For all the reasons outlined above, it makes sense to consider using an overflow call answering service. See details below of the Kendlebell services. Use our price calculater to see the cost per month of the service
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
• Telephone Answering / messaging
• Virtual Reception services
• Diary Updates
• Overflow Call Answering services
• Order Taking
• Back Office Processing
• Credit Card Processing
• 24/7 cover
• Telemarketing
• Customer Surveys
• Database cleansing
We provide a very Personalised and Cost-effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service. Our website address is: www.kbell.ie

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Call answering. This will help your business in many ways.

Top notch Call answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Call answering

Outsourcing your Call answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Call answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Call answering

By outsourcing your Call answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Call answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Call answering

By outsourcing your Call answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Call answering

One of the key advantages to outsourcing your Call answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Call answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Call answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Call answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Call answering

Outsourcing your Call answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Call answering

By outsourcing your Call answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.ie See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

Local telephone numbers can increase your sales

• see top 5 benefits of local numbers 

Local numbers have become the preferred choice in recent years amongst successful businesses. When a customer is in search of products and services, local directories and searching locally online is the preferred choice of many. If you want to show your customers you operate locally, one of the best ways to do so is to choose a local phone number.

Local phone numbers are a great way to establish a local presence within a community whether you have a physical presence or not. See here for more information on what Kendlebell can do for you and provide local numbers. There are many benefits to having a local number and a low cost number for your customers

Establishing a presence in new area or countries

A lot of people would rather shop locally, therefore having a local number could mean attracting more potential customers to your service as they may be more likely to trust you. Also, if the service is required immediately most people will want to shop locally.

When you are starting a new business, you will need to put some consideration into whether you want a local number, a free / low call phone number or both for your company. You need to be clear on where your customers are located. Where will they be calling you from? By adding new local numbers (and you can have as many as you want), you can easily expand your business into cities all over the country.

Because locals take pride in their community and are becoming more eco-conscious, many of them prefer to invest in a local business rather than a large multinational or company that is located in another part of the country. If you want to show your customers you operate locally, one of the best ways to do so is to choose a local phone number with Kendlebell.

As a small business owner, having a local phone number attached to your business can give you a big competitive edge over other businesses which are not local or only offer national services.

Local numbers can be a valuable asset for a business when used by themselves or even when combined with a free / low call number. The great thing is, no matter how many different numbers you have, with a virtual phone number, all calls can be forwarded to you or a Virtual Receptionist at Kendlebell who will ensure you never miss a call.

Gain customer trust

Before they even contact you or purchase from you, potential customers will have analysed various signals of trust to decide if you’re a good company to buy from/hire. They may have read online reviews, asked friends for recommendations, reviewed your company page on social media or checked out your website.

Above all of these, there is one sometimes overlooked factor by businesses which can be a key decision maker for customers – a phone number.

Now everywhere is local. Create a virtual presence in any city or area of the country in Ireland as Kendlebell have every local telephone area code numbers. You can target new areas for your business without ‘bricks and mortar’ costs. If you are busy, then calls can be forwarded to Kendlebell’s Virtual Assistants.

Local numbers make your customers feel more connected to you. Customers often prefer to deal with businesses in their own locality.

Business image

If you are seeking to establish a business presence in a different area or city or even a different country, providing a local contact phone number for potential customers in that area is key. Customers prefer to buy from or use local businesses so if you are using a foreign or non-local area code, this can be enough to sway them towards a different vendor.

Using virtual phone numbers with the area or country codes of the business areas you are targeting can help you to increase the likelihood of engagement from customers in that area. Even if you just have a remote employee on the ground there, you can empower them to build business in the area by providing a local virtual phone number.

When you are placing local adverts and undertaking local marketing, you will want to appear local or at least show you have invested locally. You need to provide a local touch to your business if you want to be successful.

Particularly with small businesses, virtual numbers can significantly enhance business profile.  Having separate virtual numbers for different departments or functions, even though they end up at the same place will make the organisation seem larger than it actually is and thereby give a boost to the organisation’s image.

 Separate business calls from private calls

Keep personal numbers private. Using your own mobile phone or home phone to accept calls requires actively publicising your private phone number. By switching to a virtual phone number, you can protect your personal number, even using the virtual phone number to show on the receivers call ID.

This will also prove a much more attractive option to employees who will undoubtedly be hesitant to have to provide their personal number to customers. A virtual phone number can also be a more cost-effective option than purchasing separate business phones for yourself and your employees.

 Save on costs

You especially don’t want to place added expense on your customers or prospects simply because they want to contact you. Incurring additional costs to call a business can prove off-putting to potential customers.

Making and accepting calls using a virtual international phone number is more cost-effective for you and your customers. Customers only incur the costs of phoning a local number while you can avail of low-cost rates as part of your virtual business number service.

How it works with Kendlebell

Kendlebell for a modest fee will set you up with a unique local or free / low call number. See www.kbell.ie/prices  for more information.

What is available?

All area codes in Ireland plus UK, Northern Ireland and international numbers are also available

1800 Freephone numbers

These freephone numbers allow your customers to contact your business free of charge, from anywhere in Ireland (including mobiles). This is a great tool for driving sales and providing real customer care. The business pays for the call

0818 numbers

This enables people to call you from anywhere in Ireland for the price of a local /national rate call. You don’t pay to receive the calls.

See our full range of services at www.kbell.ie

Supercharge Your Sales Strategy with Kendlebell’s Outbound Call Services

 

In an age of digital marketing and social media saturation, one tried-and-true method of reaching potential customers still stands strong: the phone call. Outbound calls remain one of the most direct and personal ways to connect with leads, nurture prospects, and close deals. But making those calls consistently — and doing it well — is a challenge for many businesses.

That’s where Kendlebell comes in.

Why Outbound Calling Still Matters

 

While inboxes overflow and online ads get scrolled past in seconds, a well-timed phone call cuts through the noise. Outbound calling enables real-time dialogue, immediate feedback, and a human touch that’s hard to replicate online. Whether you’re generating leads, following up on inquiries, or conducting customer satisfaction surveys, calls work — when done right.

Kendlebell: Your Outbound Calling Partner

 

Kendlebell isn’t just a call center — it’s an extension of your business. Specializing in outbound call campaigns, Kendlebell provides trained agents who understand your brand, speak your language, and deliver results. Here’s how Kendlebell helps you go further:

1. Professional Agents, Personal Touch

Each Kendlebell call agent is trained to represent your company with professionalism and warmth. They don’t just follow a script — they have real conversations, ask the right questions, and listen actively.

2. Tailored Campaigns

No two businesses are alike. Kendlebell customizes every campaign based on your goals, whether it’s appointment setting, market research, re-engaging dormant clients, or upselling to existing customers.

3. Real-Time Reporting & Insights

Transparency matters. Kendlebell offers detailed reporting so you can track performance, monitor call outcomes, and tweak your strategy based on real-time data.

4. Scalable Solutions

Whether you’re a small startup or a large enterprise, Kendlebell scales to your needs. You can run short-term promotional campaigns or establish long-term outbound calling programs without hiring in-house staff.

5. Cost-Effective & Time-Saving

Building an internal outbound calling team takes time, training, and infrastructure. With Kendlebell, you get immediate access to experienced professionals — at a fraction of the cost.

What You Can Use Kendlebell For:

• Lead Generation

• Appointment Scheduling

• Customer Feedback & Surveys

• Product/Service Promotions

• Follow-ups and Re-engagement

• Event Invitation Calls

 

 

Final Thoughts

Outbound calling is far from obsolete — when executed strategically, it’s a game-changer. Kendlebell empowers your business to make more calls, better calls, and ultimately, more conversions. If you’re looking to boost outreach without overloading your internal team, it’s time to make the call — to Kendlebell.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

Kendlebell would like to announce that after 16 very successful years since he set up the business, Tom Shanahan has sold the franchise to Paul Brady, a successful franchise owner and IT specialist. While Tom will remain with the business as a Business Consultant for the next 12 months, he will start to pursue other business interests including assisting SME’s grow and expand their businesses.
Paul Brady will oversee the launch of a new service Outsourcing IT Support Ticketing Calls and he has many plans for Kendlebell. Tom says “I know the future of Kendlebell is good hands. I thank my staff led by Michelle Smyth, and all the customers who placed their trust in our operation.”
Paul says “Kendlebell is a fast growing operation that successfully helped businesses over the years to expand and survive especially during the pandemic. I wish Tom all the best for the future and thank him for building such a successful business and I look forward to bringing new ideas and services to our many customers.”
Read our news on being shortlisted for 3 awards at the Irish Franchise Association Awards, learn about our new Live Chat service, remember to plan your holiday telephone cover – just call us and we will cover your calls so you can relax on your holidays and learn why outsourcing your reception to Kendlebell’s Virtual Receptionist makes economic and practical sense. Do visit our stand at the Chartered Physiotherapists in Private Practice Annual Conference, which is taking place in the Talbot Hotel, Stillorgan Park on Friday 12th May.
Best Wishes Paul and Tom

Shortlisted for 3 Awards at Irish Franchise Association Awards
Kendlebell is delighted to share that we have been shortlisted in 3 categories at the Irish Franchise Association Awards. This follows on from last year’s success where Kendlebell won Service Franchise of the Year 2022.
We have been shortlisted in 3 categories for 2023
– Service Franchise of the year award (B2B + B2C)
– Employee Star of the year award – Michelle Smyth
– Franchisee of the Year (Tony Clarke – Kendlebell Naas)
We are very excited as you can imagine, particularly as Michelle, our manager, is nominated for Employee Star of the Year. Many of you will know Michelle as she runs the show here in Fairview. See more here

Live Chat – the way forward for website support – but can you manage it?
In today’s digital age, businesses need to embrace new technologies to remain competitive. One tool that has proven to be effective in facilitating customer engagement and driving sales is Live Chat. Live Chat is a communication tool that enables real-time conversations between website visitors and company representatives. The tool is designed to provide immediate assistance to customers and enhance their website experience.
The challenge for businesses is the response time. Who will look after the Live Chat queries, who will engage with customers and new customers? Do you have staff with the knowledge to reply immediately? What will happen if you don’t reply quickly? Kendlebell can help our customers by dealing with Live Chat queries as they are received during the working day. We will provide a speedy and efficient service to our clients and ensure that all their Live Chat queries are answered promptly and accurately. Send an email to the team at Info@Kbell.com or call 01-9120770 for further details.

Visit our stand at Chartered Physiotherapists in Private Practice Conference
Kendlebell are exhibiting at the Chartered Physiotherapists in Private Practice Annual Conference, which is taking place in the Talbot Hotel, Stillorgan Park on Friday 12th May. The theme is “Investing in the Future of Private Practice”. The conference will focus on building your business and helping you to be best placed to attract staff.
Kendlebell has many clients in the physiotherapy profession, and they have been using the Diary Management and Virtual Receptionist service for many years. Please visit our stand and say hello !

FREE 7 DAY TRIAL

Outsourcing your reception to a Virtual Receptionist makes economic and practical sense and good business practice
A virtual receptionist is like a receptionist, but ‘virtual’ – it just means the person who handles your calls works in a remote fashion, instead of at your front desk. As well as helping out customers, they can do pretty much anything – from answering phones and transferring calls to taking messages, handling enquiries, making bookings and even take sales enquiries or initial IT ticket support calls.
These services often work by providing a business with a unique divert number. When activated, all calls can be sent to that number, instead of ringing through to your own office. The virtual receptionist can then answer the phone and handle the calls as if they are a part of your business. Virtual receptionists are perfect for almost any business owner who has struggled to answer the phone when it rings. Lawyers, accountants, dentists, hairdressers and small businesses of all shapes and sizes have all benefited from having that extra person to take calls and handle all the little details for them. Really, there is no industry that wouldn’t benefit from a little outsourced support. Learn more about the Virtual Receptionist service from Kendlebell here.

Testimonial – delighted to be of assistance to our clients
You read some more here

 

Becoming a Kendlebell franchisee offers numerous advantages for entrepreneurs interested in the virtual office services industry. Here are some key benefits:

 

Established Brand Recognition

Aligning with Kendlebell means joining a brand synonymous with reliability and professionalism. This recognition can significantly reduce the challenges of building customer trust and loyalty from scratch.

 

Comprehensive Training and Support

Kendlebell provides extensive training programs covering all aspects of running a successful franchise, from customer service techniques to back-end operations. Ongoing support includes marketing assistance, operational guidance, and regular updates to keep you ahead in the industry.

 

Proven Business Model

With a tested and refined success formula, Kendlebell offers a blueprint that reduces the risks typically associated with new business ventures.

 

Access to Cutting-Edge Technology

Franchisees benefit from state-of-the-art technology, including advanced call routing, CRM integration, and real-time reporting tools that enhance efficiency and customer satisfaction.

 

Flexible Work Environment

The franchise model allows for a work-life balance that suits individual needs, supporting both dedicated office spaces and remote work setups.

 

Lucrative Market Demand

As businesses increasingly recognize the importance of excellent customer communication, the demand for professional call answering services is growing. Joining Kendlebell allows you to tap into this lucrative market with a diverse clientele.

 

Marketing and Promotional Support

Franchisees receive robust marketing support, including promotional materials, digital marketing assistance, and strategic campaigns designed to drive customer acquisition and retention.

 

Community and Networking Opportunities

Joining Kendlebell means becoming part of a network of like-minded entrepreneurs, offering valuable networking opportunities, sharing of best practices, and support from fellow franchisees.

For more detailed information on becoming a Kendlebell franchisee, visit their Franchise Opportunity page.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.