It is not good for your business when your customers must be put on hold, leave a voicemail, or must call back later. Our Overflow Call Answering Service helps solve that problem. We provide you with professional Personal Assistants to handle your excess calls, to a script as agreed with you only when the need arises. Here are some reasons why businesses can benefit from using a Call Answering Service, like Kendlebell.

 

Enhanced Customer Satisfaction

• Immediate Response

Customers value quick responses. When their calls go unanswered, it leads to frustration and dissatisfaction. An answering service ensures that every call is answered promptly, providing customers with the immediate attention they seek.

• Professional Handling

Phone answering services employ trained professionals who are skilled in managing customer queries and concerns. This ensures that customers receive consistent and high-quality service, reflecting positively on your brand.

 

Increased Efficiency and Productivity

• Focus on Core Tasks

Handling overflow calls can be a distraction for your in-house team, taking time away from their primary responsibilities. By outsourcing this task, your employees can focus on their core functions, leading to increased productivity and efficiency.

• Better Resource Allocation

An answering service allows you to manage your resources better. Instead of hiring additional staff to handle peak times, you can rely on the service to manage the influx, saving on recruitment and training costs.

 

24/7 Availability

• Round-the-Clock Support

Businesses today operate in a global market, and customers may reach out at any time. An answering service can provide 24/7 support, ensuring that calls are answered even outside regular business hours. This continuous availability can be a significant competitive advantage.

• Business Continuity

During emergencies or unforeseen events, maintaining business continuity can be challenging. An answering service ensures that customer communication remains uninterrupted, preserving your company’s reputation and customer relationships.

 

Cost-Effective Solution

• Reduced Operational Costs

Maintaining an in-house team to manage overflow calls can be expensive, considering salaries, benefits, and training. A phone answering service offers a more cost-effective solution by providing the necessary support without the overhead costs associated with additional full-time employees.

• Scalable Services

Phone answering services offer scalability. Whether you experience seasonal spikes in call volume or unexpected surges, these services can adapt to your needs without requiring you to invest in additional infrastructure or staff.

 

Capturing Every Opportunity

• Avoiding Missed Calls

Every missed call is a missed opportunity. Whether it’s a potential lead, a customer query or a support request, ensuring that all calls are answered can lead to increased sales and better customer retention.

• Improved Customer Retention

Providing consistent and reliable customer service builds trust and loyalty. When customers know they can reach you easily and receive prompt assistance, they are more likely to stay loyal to your brand.

 

Why Kendlebell?

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

• Business Telephone Answering / Message Taking
• Virtual Reception services
• Diary Management Services
• Customer Helpdesk / Order Taking
• Holiday Cover
• Overflow Call Answering
•  Telemarketing / Appointment generation
• Customer Surveys by telephone
• Back Office Processing
• Virtual Business Address
• Localised Telephone Numbers

Learn more about all the services we provide here 

 

Incorporating a phone answering service for overflow calls is a strategic move that can significantly enhance customer satisfaction, increase efficiency and provide cost savings. By ensuring that every call is answered promptly and professionally, businesses can capture every opportunity, build stronger customer relationships and maintain a competitive edge in the market. Investing in a phone answering service is not just about managing overflow calls; it’s about elevating your overall customer service strategy and ensuring long-term success.

For any queries please contact us here or call us on 1800 839 955.

Many businesses today are greatly affected by Covid 19, and the problems businesses are having in simple tasks such as answering the phones in the workplace. With high levels of contraction among families in Ireland and the resultant fallout with family members not being available for work because they are close contacts, businesses are being badly affected. Receptionists, secretaries, customer service representatives are not turning up to work in their droves. As a result, phones are ringing out in businesses all over Ireland.

Unanswered calls mean loss of business

If your business is not able to answer a call, it will reflect badly on your reputation and professionalism. It may be a potential new customer, an upset customer, your biggest customer or someone who wants to pay you for work or products. You don’t want to miss a call!

How can we assist you?

Kendlebell can help here. With very little set up involved, businesses can forward their telephone switch to a Kendlebell office. We will answer their phones to a script as agreed with them and either take messages and email on or patch the call through to relevant extensions at work. This will work seamlessly. The caller will not be aware that the business has outsourced their telephone answering service. This will mean that many businesses will be able to have their reception handled or their customer service queries dealt with although they are down staff due to Covid 19. Learn more about prices and long term arrangements here 

How long will this service last?

This service provided by Kendlebell can be performed for a long or short period, from 1 day up to a number of weeks if necessary. Once we receive the relevant information from a business, we can set up in minutes. We charge a fixed fee per day covering up to 15 messages a day and then a rate per message for messages in excess of 15. Once set up, this service can be turned on for a day or a few hours as is needed and depending on your level of staff on a given day.

What do we need?

We will require some background information on the business, access to their website, and a list of FAQs (frequently asked questions) so that we can deal with typical caller queries. When the above has been received, we will train our PAs (Personal Assistants) before going live so that they are in a position to offer a seamless service to callers to any business.

In short, we will offer a very efficient and cost-effective service to allow your business deal with the short-term consequences of Covid 19.

To learn more about Kendlebell visit our website here 

 

 

 

Kendlebell exhibited at the Chartered Physiotherapists in Private Practice Annual Conference, in May.  The theme was “Investing in the Future of Private Practice”.  The conference focused on building your business and helping you to be best placed to attract staff.

Kendlebell have many clients in the physiotherapy profession, and they have been using the Diary Management and Virtual Receptionist service for many years. Many clients and other physiotherapists visited our stand.

It was great to chat and catch up in person and learn about the challenges physios have in juggling patient and taking calls and booking appointments.

So Kendlebell are now making an offer of a Free Trial for the Diary Management service so physios and professionals can test the service for themselves before they commit to using Kendlebell to answer their calls and fill their diary.

We are offering you a FREE TRIAL of our services for a week to let you try the service at no cost so you can see how we can save you money and answer all your calls promptly.

We are very confident in our Diary Management service so you can see the impact of never missing a call and filling your diary in your absence. You need to have one of the following diary systems so we can link online to your diary

–         Cliniko | PPS | Google Calendar | WriteUpp | iMedDoc | TM3 | Phorest

Just call us or compete the form here  and we can arrange the Free Trial at a time that suits you.

Kendlebell Overview

Kendlebell was set up in Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Read more about this service here

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell. Learn more here

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Order Taking Phone Answering. This will help your business in many ways.

Top notch Order Taking Phone Answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Order Taking Phone Answering

Outsourcing your Order Taking Phone Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Order Taking Phone Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Order Taking Phone Answering

By outsourcing your Order Taking Phone Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Order Taking Phone Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Order Taking Phone Answering

By outsourcing your Order Taking Phone Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Order Taking Phone Answering

One of the key advantages to outsourcing your Order Taking Phone Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Order Taking Phone Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Order Taking Phone Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Order Taking Phone Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Order Taking Phone Answering

Outsourcing your Order Taking Phone Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Order Taking Phone Answering

By outsourcing your Order Taking Phone Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.ie See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

Why a Virtual Receptionist will help grow you business

For most businesses, your phone is your lifeline to current and potential customers. Your phone is what brings in business and what helps keep business coming in.
However, even with digital forms of communication like web forms, email, chat, and text message, the most important way to communicate with your customers is by telephone.

Over 80% of business communication is done over the telephone and is still the first option customers use when they need something handled quickly. They may start their search online, but ultimately if it is something serious, they are going to call. As a service provider, the last thing you want to happen is to disappoint a customer with a missed phone call.

Missing a phone call is in many cases a missed business opportunity, and it is better to grab every opportunity by having all your calls answered by a Virtual Receptionist. The consequences don’t stop there. When you don’t have a Virtual Receptionist to answer your phone, you not only risk losing a customer, you also lose the chance to build or maintain essential relationships needed to keep your customers happy.

So, what happens when you miss a call?

• Customer calls, when there is no answer, they hang up
• Customer calls, when there is no answer and they leave a message (if they have the option)

There are not too many options for the customer when you miss a call. And even if they leave a message, chances are they are calling someone else who may answer the phone.

Why are you missing calls?

• Not enough employees
• Employees are busy
• After hours call

From a customer standpoint, they have no clue as to why you didn’t answer their call. More than likely, their perception of your business is going to be on the negative side. They called you because they needed your service, but you were not available to provide it to them.

So, what is the real cost to your business of missed calls?

Lost Business– This one is obvious, but do you really know how much it costs you? Let’s say you miss 1 phone call 3 days a week. That doesn’t seem like that much, I mean, you only missed 3 calls last week. However, if you span that out over the whole year that is over 150 missed business opportunities. And if your closing 50% of your inquiries, you just missed out on over 75 sales.

Irritated Customers – In today’s society, and especially within the service industry, customers expect prompt customer service. Above all the forms of communication they are willing to wait for, someone answering the phone is not one of them. If they are calling you, it usually means they need something now. By answering the phone when they call, you’ll be meeting their expectations and they are more likely to want to do business with you.

Wasted advertising spend – If you are spending money on any advertising, chances are your advertising is what is bringing in phone calls from new customers. When you don’t answer the phone, those advertising euros are wasted.

Customer reaction – When a customer calls and you don’t answer the phone, most of the time they will not call back and will take their business elsewhere. If these calls are from potential customers who need service, the cost to your business could be high. Because most of your customer service involves your telephone, it is crucial that you make sure calls don’t go unanswered.

Reputation – People will tell 50% more people about a bad experience than a good one.  Because bad news spreads further than good, do your best to make sure all the news about your company is positive.

Daily, the real cost of missed calls can be hard to calculate. However, if you add up the compounded effects over time, it can be devastating to service-oriented businesses. Especially businesses that thrive on reputation and referred customers.

How a Virtual Receptionist ensures that there are NO missed calls in your company?

It’s impossible to be able to answer every call every time, unless you have a dedicated receptionist. However, not every business can afford a dedicated receptionist. In this case, there are steps you can take that will better your chances of retaining customers when you can’t answer your phone.

Call Answering Service with a Virtual Receptionist – This is the most effective way of ensuring you do NOT miss calls. Call Answering companies can answer your phone for you and send you the client information via email or text. This sort of service depends on what your call level is and how many calls you may be missing. Typically, a call answering service will have a group a trained telephonists who will convey a very professional image of your company, answering all calls to a script as agreed with you and either taking a message and emailing /texting on to you or transferring calls direct to your extension or mobile.

This service can be quite cost effective and you will only be charged for the calls taken on your behalf. Using such a service will allow you to free up staff to get on with the core activities of your business, safe in the knowledge that all calls to your business will be handled in a timely and professional manner.

There are other methods of dealing with missed calls. Among them are:

Professional Voice Message – Make sure you have a professional voice message set up that clearly states whom they have called, your company name, and when they can expect a call-back. If you know you will not be able to answer the phone for some time, like after hours, set your phone up to go directly to voice mail. Many people do not like leaving voicemails. So, you still run the risk of missing calls by using voicemail.

Call Forwarding – If you have multiple employees available to answer phones, this may be an option for you. Most call forwarding services will allow forwarded calls to smartphones, landlines, and VOIP phones, depending on what you determine. As well, you could have all available phones ring at one time, which would almost virtually ensure that the call gets answered. The disadvantage of call forwarding is that the calls may not be answered as professionally as a call answering service as the recipient may be working on something else at the time of the call.

Call Back – Similar to leaving a voicemail, but more convenient to the caller, this service allows the customer to press a number to get a call back. Calling the customer back in a reasonable amount of time, say less than an hour, gives you a better chance at retaining them as a client. However, you lose the advantage of answering the calls immediately and professionally. Often prospective customers will have moved on and made calls to your competitors when they can’t connect with you immediately

 

Kendlebell are a premium provider of Geographic and Non-Geographic tele-numbers for businesses in Ireland and the UK. We also have long established porting contracts with all of the major telecoms companies which means that we port customer’s numbers from other networks on to our services seamlessly. See here for more details.

Through our telecoms platform, Kendlebell can supply the following number ranges:

• 0818 National call
• 1800 Free Phone
• Area call (e.g., 01,021,061,071,091 etc)

Our Telephone Services include: –

Bespoke IVR – Interactive Voice Response or automated dept. routing

Kendlebell can apply an IVR solution to your calls before they reach your phone system (dial 1 for Sales, 2 for Service ….) so that you don’t need to purchase / install any equipment. We simply apply our service to your 0818, 1800 or area call number, then route calls through to you where and when you can take them.

Finder

Our Finder Service allows you, the customer, to control the time and the place at which calls are received. Our platform allows your calls to follow one path when the business is open and available to take calls and gives you the option to select up to three other time zones / destinations when the business is closed.

Call Record

Our network – based solution gives you the ability to record both your inbound and outbound phone calls. Upon completion of a call, the recording is converted into an audio file and stored within our Telecoms platform. The recording can be accessed through our web portal for 32 days as standard (storage duration extendable as required) and are downloadable to your own PC.

Locator

Kendlebell’ s Locator Service allows your 0818, 1800 or Area call number to be answered in a professional way and then have your calls distributed to multiple destinations through our advanced telephony platform.

Visit our website www.kbell.ie for more information. Some prices are listed on our site but call 01 912 0770 for more details. For our Inbound Call Answering and Diary Management service, we have a Price Calculator on our website so click here to calculate the monthly fee based on your estimated volume of calls

Learn more about Kendlebell’s  support services here 

 

Running a small business is no small feat. With limited resources, every decision you make needs to maximize efficiency and productivity. One often-overlooked but critical aspect of business operations is handling customer calls. This is where a call answering service like Kendlebell can be a game-changer for your Small Business.

Here are some benefits:

 

1. Improved Customer Service

Customers value businesses that respond promptly and professionally to their inquiries. A call answering service ensures that every call is answered, even during peak hours or off-business times. This 24/7 availability boosts customer satisfaction and demonstrates your commitment to meeting their needs.

2. Cost-Effective Solution

Hiring full-time receptionists or setting up an in-house call center can be expensive, especially for small businesses. Call answering services provide a cost-effective alternative, allowing you to pay only for the services you need without worrying about salaries, benefits, or training.

3. Enhanced Professionalism

A professional call answering service projects a polished image of your business. Trained operators can handle calls with consistent professionalism, which helps build trust and credibility with your customers. This is particularly beneficial for startups looking to establish themselves in competitive markets.

4. Focus on Core Business Activities

Answering calls can be time-consuming and distract you from focusing on growing your business. Outsourcing this task frees up your time and energy to focus on strategic activities like sales, marketing, and product development, driving your business forward.

5. Never Miss a Business Opportunity

Missed calls often mean missed opportunities. Whether it’s a potential client inquiry or a sales lead, every call matters. A call answering service ensures that no call goes unanswered, increasing your chances of converting leads into loyal customers.

6. Scalability

As your business grows, so will your call volume. Call answering services can easily scale with your needs, handling increased call traffic without requiring you to invest in additional staff or infrastructure.

7. Disaster Recovery and Business Continuity

In unforeseen situations such as power outages or natural disasters, a call answering service ensures your customers can still reach you. This reliability enhances your reputation and minimizes disruption to your operations.

 

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

What is Outsourced Appointment Setting?

Effective Outsourced Appointment Setting is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist!

Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Outsourced Appointment Setting offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.

Why is Outsourced Appointment Setting important?

A work diary is essential for ensuring you complete every task at hand. … A well-managed diary displays everything in one place, making it hugely preferable to trying to keep track of deadlines on a stack of post-it notes.

Good Outsourced Appointment Setting skills focus on:

Appointment scheduling with sufficient buffer time between them, to allow for travel time, pre-meeting preparation or even a much-needed lunch break.

Ensuring you are always aware of your commitments and don’t miss anything, even if your schedule is changed at short notice.

Making sure time is only set aside if there is a clear objective and agenda for each appointment.

Trying to match your natural working style with your diary commitments. Perhaps you’re an early riser and like to do breakfast meetings, or you prefer to work later and don’t like to have any commitments on Friday afternoons, your schedule should be set up to get the maximum out of your working time (not make you feel overwhelmed or ineffective!).

Preferably, syncing your diary with your inbox. If you delegate diary management, it’s often more effective if that same person has access to (and actively manages) your inbox too. Otherwise it’s easy for them to miss something and you also have to put in extra work, acting as a go-between between your inbox, your PA and your diary.

Checking you have the best technology setup for you. Whether that’s a cloud-based solution like Google G Suite or Office 365, or something a little less modern, but more convenient for you, a diary can only be managed effectively if you can, well, easily manage it! An effective Diary management system is very important.

The ultimate goal is to use your time as effectively as possible. That involves a combination of strong technique and the right tools for the job and will allow effective Calendar management.

Benefits of using outsourced Outsourced Appointment Setting

Successful businesses have an efficient and organised diary. This helps ensure you are able to run your day to day processes effectively and smoothly. But this can quickly become a problem once the number of incoming calls start rising and customer demand exponentially increases. Appointment management becomes a hassle and time-consuming task especially if you are in a meeting.

A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. Your will free up your time to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.

Outsourcing your Outsourced Appointment Setting to a third-party company can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:

• Efficient Scheduling

  Professional Outsourced Appointment Setting teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier.

• Better in-house performance levels

  Administration tasks can be time consuming for all businesses. By outsourcing Outsourced Appointment Setting, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.

Features of a Good Outsourced Appointment Setting

Outsourced Appointment Setting continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.

By outsourcing your diary, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

Tom, Michelle, and the team are delighted to win this prestigious award. It is their second major award at the Irish Franchise Association annual awards event, having won the “Best Emerging Franchise” award shortly after setting up. They were competing against Chem-Dry, Kare Plus and Right at Home who were also shortlisted for the award in this category.

This award is a result of many years dedication to professionalism and customer focus. Kendlebell re-engineered its operations during Covid 19 to cope with the new normal and indeed support Irish SME’s who also had adopt to a hybrid working environment.

Business volumes are back to pre-Covid 19 levels and indeed recently have experienced the busiest days ever in the history of Kendlebell. All four Kendlebell operations are exceeding targets and constantly are winning new business.

To learn more about a Free Trial for a week click here 

We can act as your first point of contact and ensure any queries or problems that your customers may have, are expertly dealt with. At Kendlebell we ensure that all helpdesk procedures are followed and that your specific requirements are met. Learn more here 

Handling your Ticket Centre Calls

Call Handling is a core part of the services offered by Kendlebell. Our experienced and friendly PA’s will handle your calls according to your instructions. Services include capturing caller’s details and asking qualifying questions in order to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

“We take the routine ticketing booking while you fix the clients’ problems”

Kendlebell provide Outsourced Helpdesk and Ticketing Services to many of our clients in the IT and other industries. As an outsourced telephone support service, we will provide our customers with a dedicated number which will terminate in our call centre.

How does an Outsourced Helpdesk Service operate?

The Kendlebell staff will be trained on how to answer any FAQ’s (frequently asked questions) before going live. All helpdesk queries will be directed to this number by the Kendlebell client. The Kendlebell staff will answer all calls and try to help callers with their queries. It could also operate on an overflow or out of hours basis or just when you are short staffed.

Benefits of an Outsourced Helpdesk Service

Outsourcing this service to Kendlebell allows our customers to get on with their core work.

Key benefits include :-

• all calls will be answered in a professional and friendly manner as if the telephone assistant was a company employee.
• reduced frustration by customers is inevitable as they get to speak to an operator (they will not know this service is outsourced) and
• have their query answered or logged for a call back
• prioritise calls based on agreed criteria
• very cost effective as you only pay for calls received

The tone of voice and words used will reflect your brief and agreed style. Kendlebell deliver an Outsourced Helpdesk Service that will raise the level of customer service you provide and enhance your reputation in the marketplace.

How does an Outsourced Ticketing System operate?

Many of our IT customers also use a ticketing system to help handle helpdesk queries. IT ticket is the generalised term used to refer to a record of work performed (or needing to be performed) by the IT support organization to operate their company’s technology environment, fix issues and resolve user requests. It can be very demanding as some companies have highly paid engineers answering calls just to book them into the Ticketing System. In addition, customers get stressed if their call is not answered. Most customers relax once the call is logged and in the Ticketing System as they know it will be sorted shortly afterwards.

Using a ticketing system improves customer service and satisfaction. It’s an easy way for customers to ask for help and for the IT company to provide that assistance effectively and efficiently. When a customer runs into an issue with our client’s product or service, they can demand assistance immediately. The Kendlebell staff will log all calls that they can’t deal with immediately (based on the agreed FAQ’s) on to our client’s ticketing system and this will allow our client to get back to the caller later with a solution to their problem. This service can be put into place seamlessly with the Kendlebell client giving username and password access to Kendlebell staff to log details into their ticketing system.

Benefits of an Outsourcing Ticketing System

Outsourcing the helpdesk / ticketing system to a company like Kendlebell allows our clients to get on with their core work. They can deal with priority ticket issues in an orderly and timely manner as they will have been recorded by Kendlebell and given a level of priority to indicate their importance. It is also very cost effective for the Kendlebell client as they are paying on a “per message “basis for the ticketing work undertaken by Kendlebell. Customer queries whether by phone or email can be handled by Kendlebell staff in an efficient manner.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.