Blog Archives - Page 7 of 17

In today’s fast-paced business world, every call matters. Missing a call might mean losing a valuable customer, a new lead, or an important business opportunity. However, it’s not always possible to answer every call — especially during peak times, staff absences, or unexpected surges in demand. That’s where Kendlebell’s Overflow Call Answering Service comes in.

What Is Overflow Call Answering?

Overflow call answering is a simple but highly effective service that ensures your business never misses a call. When your lines are busy, or when your team can’t get to the phone, the overflow is automatically routed to Kendlebell’s professional team of call handlers. They answer calls in your business name, follow your script, and ensure your customers receive the same high standard of service they would from your in-house team.

Why Businesses Choose Kendlebell for Overflow

1. Never Miss a Call Again

With Kendlebell’s overflow service, every caller gets a friendly, professional response — even during your busiest times. This helps to protect your reputation, improve customer satisfaction, and prevent missed opportunities.

2. Seamless Customer Experience

Kendlebell’s agents are trained to handle calls just like your team would. They can:

Take messages
Transfer urgent calls
Answer frequently asked questions
Book appointments
Provide basic customer support

This ensures your customers experience a smooth, professional interaction every time.

3. Flexible and Scalable

Whether you experience occasional spikes in call volumes or predictable busy periods, Kendlebell can flex to meet your needs. The service can scale up or down depending on your business demands, so you only pay for what you use.

4. Cost-Effective Solution

Hiring additional full-time staff to handle peak periods can be costly and inefficient. Kendlebell offers a far more cost-effective alternative, allowing you to maintain excellent customer service without the overheads of additional employees.

5. Business Continuity

Unexpected events — such as staff sickness, system outages, or emergencies — can severely disrupt your operations. Kendlebell provides peace of mind that your calls will continue to be answered, helping you maintain business continuity at all times.

Who Can Benefit?

Kendlebell’s overflow call answering is ideal for:

SMEs and growing businesses
Professional services (solicitors, accountants, consultants)
Medical and healthcare providers
Trades and service companies
E-commerce businesses

In fact, any business that values excellent customer communication can benefit.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

What is Diary Management System?

Effective Diary Management System is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist!

Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Diary Management System offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.

Why is Diary Management System important?

A work diary is essential for ensuring you complete every task at hand. … A well-managed diary displays everything in one place, making it hugely preferable to trying to keep track of deadlines on a stack of post-it notes.

Good Diary Management System skills focus on:

Appointment scheduling with sufficient buffer time between them, to allow for travel time, pre-meeting preparation or even a much-needed lunch break.

Ensuring you are always aware of your commitments and don’t miss anything, even if your schedule is changed at short notice.

Making sure time is only set aside if there is a clear objective and agenda for each appointment.

Trying to match your natural working style with your diary commitments. Perhaps you’re an early riser and like to do breakfast meetings, or you prefer to work later and don’t like to have any commitments on Friday afternoons, your schedule should be set up to get the maximum out of your working time (not make you feel overwhelmed or ineffective!).

Preferably, syncing your diary with your inbox. If you delegate diary management, it’s often more effective if that same person has access to (and actively manages) your inbox too. Otherwise it’s easy for them to miss something and you also have to put in extra work, acting as a go-between between your inbox, your PA and your diary.

Checking you have the best technology setup for you. Whether that’s a cloud-based solution like Google G Suite or Office 365, or something a little less modern, but more convenient for you, a diary can only be managed effectively if you can, well, easily manage it! An effective Diary management system is very important.

The ultimate goal is to use your time as effectively as possible. That involves a combination of strong technique and the right tools for the job and will allow effective Calendar management.

Benefits of using outsourced Diary Management System

Successful businesses have an efficient and organised diary. This helps ensure you are able to run your day to day processes effectively and smoothly. But this can quickly become a problem once the number of incoming calls start rising and customer demand exponentially increases. Appointment management becomes a hassle and time-consuming task especially if you are in a meeting.

A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. Your will free up your time to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.

Outsourcing your Diary Management System to a third-party company can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:

Efficient Scheduling
Professional Diary Management System teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier.
Better in-house performance levels
Administration tasks can be time consuming for all businesses. By outsourcing Diary Management System, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.

Features of a Good Diary Management System

Diary Management System continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.

By outsourcing your diary, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

local telephone numbers – all 107 local telephone area codes covered
UK, Northern Ireland and international numbers are also available
Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

In today’s fast-paced business environment, time management is more critical than ever. An often underappreciated yet essential aspect of this is diary management. Efficiently scheduling meetings, appointments, and events can make a significant difference in productivity and operational smoothness. As businesses grow, this task can become increasingly burdensome and complex. Here’s why outsourcing diary management can be a game-changer for businesses of all sizes.

Optimise Your Time

Time is one of the most valuable resources in any business. By outsourcing diary management, you can reclaim hours previously spent on administrative tasks. Professional diary managers handle scheduling, rescheduling and cancellations allowing you to focus on strategic initiatives and core business functions.

Access to Expertise

Outsourcing to professionals means your diary is managed by experts who understand the intricacies of efficient scheduling. They are skilled at juggling multiple calendars, avoiding conflicts and ensuring appointments are spaced appropriately to maximise productivity. This level of expertise is often hard to achieve with in-house staff who have other responsibilities.

Cost Savings

Maintaining an in-house team for diary management can be expensive, considering the costs of salaries, benefits and training. Outsourcing this function provides a cost-effective solution. You get access to top-notch diary management services without the overhead costs associated with full-time employees.

Enhanced Flexibility

Outsourcing diary management offers unparalleled flexibility. Whether you need full-time support, part-time assistance or help during peak periods, outsourced services can scale to meet your needs. This adaptability ensures that your business can handle fluctuations in scheduling demands without any hiccups.

Advanced Technology and Tools

Professional diary management services use advanced scheduling tools and software that may not be accessible or affordable for individual businesses. These tools enhance efficiency, accuracy, and communication, ensuring seamless coordination of appointments and meetings. By leveraging these technologies, your business can stay ahead in a competitive market.

Maintain Confidentiality and Professionalism

Outsourcing to reputable diary management services ensures that your scheduling information is handled with utmost confidentiality and professionalism. These services prioritize data security and privacy, giving you peace of mind that your business and personal information are safe and secure.

Why Kendlebell?

Kendlebell is a trusted provider of virtual office services, specialising in professional diary management. Our team of experienced professionals are dedicated to helping businesses streamline their scheduling processes, enhance productivity and achieve their goals. Kendlebell offers customised solutions tailored to meet the unique needs of each client, ensuring exceptional service and satisfaction.

Discover how we can transform your diary management by visiting www.kbell.ie

Conclusion

Outsourcing diary management is a strategic move that can bring numerous benefits to your business. From optimising time and reducing costs to enhancing flexibility , the advantages are clear. By partnering with a reliable provider like Kendlebell, you can ensure that your diary management is handled with the utmost expertise and professionalism, allowing you to focus on what truly matters — growing your business.

For any queries please contact us here or call us on 1800 839 955.

Winter is coming!
With costs increasing all the time, now may be the moment to see if outsourcing your call answering is a viable solution. We have launched a new service aimed at taking the “Ticket calls” for IT call centres. We all know that first impressions are vital and none more so than on the telephone – see our tips below.
The hybrid working model is challenging for some companies and ideal for others. If you are experiencing challenges getting your calls answered or you notice that calls are being missed, we have a solution! Don’t forget that we offer a FREE TRIAL for a week so you can experience our service with no obligation and see if it works for you. Please pass this offer on to business colleagues who you think might benefit from this service.

Christmas is coming – are your call volumes increasing? Are you missing orders by not answering all your calls on time? We offer Pre – Christmas overflow cover and sickness cover if the winter bugs get any of your telephone answering staff.
Have a great festive season and warm regards to you and your families.
Best Wishes Tom

NEW SERVICE – Outsourced Helpdesk and Ticketing Service
Kendlebell now provide Outsourced Helpdesk and Ticketing Services to many of our clients in the IT and other industries. As an outsourced telephone support service, we will provide our customers with a dedicated number which will terminate in our call centre. The Kendlebell staff will be trained on how to answer any FAQ’s before going live.

This service guarantees that all calls will be answered in a professional and friendly manner as if the telephone assistant was a company employee. Reduced frustration by customers is inevitable as they get to speak to an operator (they will not know this service is outsourced) and have their query answered or logged for a call back. Read more here….

Outsourced telephone answering can bring huge advantages to your business
If you are an entrepreneur or small business owner, you typically need to take on many duties during each working day. The traditional way to deal with your work requirements was to hire employees to share the workload. This can work but is also inclined to be very expensive and time consuming. Outsourcing can provide the same standard of service with more flexibility. Outsourcing also tends to be more affordable, with less paperwork and no upfront costs. With outsourcing you can get efficiencies, cost savings and flexibility.

The remote working model forced upon us in the Covid period answered many of the doubts and questions people had regarding online security, productivity and collaboration when working from home. Remote working has finally gone mainstream and is fast becoming the norm.
Outsourcing your Telephone Answering will save you money, save time and increase your flexibility – read more here

Why making a great first impression over the phone is vital in business?
The significance of first impressions is as important over the phone as it is in person – in fact because ending a conversation is so effortless over the phone it could be argued they’re even more important than face to face first impressions. With the latter, you have a whole range of ways in which you can conduct and present yourself including body language, eye contact when you talk and listen, friendly rituals (e.g., handshakes), the way you’re dressed, plus many more.

Over the phone you aren’t so lucky. You have your voice to portray the way you wish to come across and that’s it. Therefore, the way you answer a call is crucial because it can set the tone for a whole phone call and determine how customers perceive your business. Read more here

Testimonial – delighted to be of assistance to our clients

You read some more here

Pre-Christmas telephone cover
Does your business increase at Christmas time? Do staff take holidays in the run up to Christmas or have to use up their annual leave? If so, you may be short staffed. Outsourcing to Kendlebell makes sense as you only pay for the calls that are not answered by your team (overflow calls) or at times that you don’t have staff available – early morning, staff breaks or evenings. You never want to miss a call so let Kendlebell take those calls, so you never miss a call or give a negative impression.

This year we are celebrating 15 years in business. We are delighted to have grown to 4 offices and survived the many challenges thrown at all business over the last few years. We like many companies have adopted to the hybrid working model and indeed our service model has assisted many businesses survive and thrive with remote working and staff relocating.
Kendlebell have been awarded for the second time, the All Ireland Business All Stars award, and we are very proud of that achievement. We will shortly be undertaking a customer survey to see how we can further improve our services to you and explore new services to match the changing needs of the market. We hope you will take part and assist us with this project.

Best Wishes Tom

Celebrating 15 years of Kendlebell

Where has the time flown? We started with 3 staff and no customers and now as a group we have 4 offices, 42 staff and over 1,000 customers. Tom and his partner at the time had a gem of an idea to provide an answering service, mainly for trades and builders, who were too busy to answer their phones or were on site doing the vital work. That was in June 2006 and by the end of the first year there were 50 customers. read more

2 in a row – Business All – Stars Accreditation

Kendlebell are delighted to receive Business All-Star Accreditation for a second year. Our team has been very busy over the last 8 weeks working with the All-Ireland Business Foundation to achieve our Business All-Star Accreditation Certificate. As it is our second time going through the process, we knew the standards we needed to upkeep to be accredited again. We are very proud to have accomplished this outstanding achievement as it recognises the continued hard work and dedication of our team in providing a best in class service to our customers. read more

Why Outsource and the cost of missed calls to your business?

When your business suffers from missed calls, you’re not just missing out on a single conversation. You’re also losing out on valuable opportunities to grow your business. Business communication rarely hinges on a single phone call, but there’s also no second chance at a first impression. When callers get your voicemail, they often decide to hang up and dial one of your competitors instead. This means lost sales opportunities and a revenue boost for your competition. read more

Refer a Friend

We meet lots of business colleagues, owners, clients and friends who know us well and often “put in a good word” or indeed give a direct referral when they see that our services could be of benefit to others. So, we would like to thank you for giving a converted referral to us with a reward for yourself!

Meet Michelle our Office Manager

Right from the start of her career at Kendlebell, Michelle showed strong leadership qualities, a great ability to learn quickly, and a keen focus on customer care. So, it was no surprise she quickly rose through the ranks to become Office manager. Michelle is responsible for managing and rostering all the staff and more recently managing the hybrid work environment we have here in Kendlebell. Michelle runs all office operations and IT. She manages the Key Accounts and all customer queries. While she is on hand to advise on their telephone issues, more recently the queries are about remote working and those logistics for our customers. read more.

Testimonial – delighted to be of assistance to our clients

You can read some more here

What is Diary Management?

Effective Diary management is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist! See more about Kendlebell’s Diary Management service here

Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Diary management services offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.

Why is Diary Management important?

A work diary is essential for ensuring you complete every task at hand. … A well-managed diary displays everything in one place, making it hugely preferable to trying to keep track of deadlines on a stack of post-it notes.

Good diary management skills focus on:

Appointment scheduling with sufficient buffer time between them, to allow for travel time, pre-meeting preparation or even a much-needed lunch break.

Ensuring you are always aware of your commitments and don’t miss anything, even if your schedule is changed at short notice.

Making sure time is only set aside if there is a clear objective and agenda for each appointment.

Trying to match your natural working style with your diary commitments. Perhaps you’re an early riser and like to do breakfast meetings, or you prefer to work later and don’t like to have any commitments on Friday afternoons, your schedule should be set up to get the maximum out of your working time (not make you feel overwhelmed or ineffective!).

Preferably, syncing your diary with your inbox. If you delegate diary management, it’s often more effective if that same person has access to (and actively manages) your inbox too. Otherwise it’s easy for them to miss something and you also have to put in extra work, acting as a go-between between your inbox, your PA and your diary.

Checking you have the best technology setup for you. Whether that’s a cloud-based solution like Google G Suite or Office 365, or something a little less modern, but more convenient for you, a diary can only be managed effectively if you can, well, easily manage it! An effective Diary management system is very important.

The ultimate goal is to use your time as effectively as possible. That involves a combination of strong technique and the right tools for the job and will allow effective Calendar management.

Benefits of using outsourced Diary Management

Successful businesses have an efficient and organised diary. This helps ensure you are able to run your day to day processes effectively and smoothly. But this can quickly become a problem once the number of incoming calls start rising and customer demand exponentially increases. Appointment management becomes a hassle and time-consuming task especially if you are in a meeting.

A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. Your will free up your time to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.

Outsourcing your diary management service to a third-party company can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:

Efficient Scheduling

Professional diary management teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier.

Better in-house performance levels

Administration tasks can be time consuming for all businesses. By outsourcing diary management, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.

Features of a Good Diary Management System

Diary management services continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.

By outsourcing your diary, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market.We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.
A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.
If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.
They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.
All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password.
Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.
You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.
To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation
Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales.
We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls.In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone
We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services
Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database.

Back Office Processing
Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy
Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Address
Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers
Area call numbers
Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.

We have recently received a Business All-Star Accreditation
This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Telephone Call Answering. This will help your business in many ways.

Makes sense financially to outsource Telephone Call Answering

Outsourcing your Telephone Call Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Telephone Call Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Telephone Call Answering

By outsourcing your Telephone Call Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Telephone Call Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Telephone Call Answering

By outsourcing your Telephone Call Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Telephone Call Answering

One of the key advantages to outsourcing your Telephone Call Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Telephone Call Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Telephone Call Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Telephone Call Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Telephone Call Answering

Outsourcing your Telephone Call Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Telephone Call Answering

By outsourcing your Telephone Call Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.ie See details of our company below.