Outsourced telephone answering can bring huge advantages to your business

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If you are an entrepreneur or small business owner, you typically need to take on many duties during each working day. The traditional way to deal with your work requirements was to hire employees to share the workload. This can work but is also inclined to be very expensive and time consuming.

Outsourcing can provide the same standard of service with more flexibility. Outsourcing also tends to be more affordable, with less paperwork and no upfront costs.

Wit outsourcing you can get efficiencies, cost savings and flexibility.

What are the benefits of outsourcing? 3 key reasons

The COVID-19 pandemic forced many companies into a remote-working model. The remote working model forced upon us in the Covid period answered many of the doubts and questions people had regarding online security, productivity and collaboration when working from home.

For example, giant tech companies, such as Microsoft, concluded that many of their employees can now work from home permanently if they choose.  Remote working has finally gone mainstream and is fast becoming the norm.

  1. Flexibility

Remote working and “distributed teams” give businesses greater flexibility in terms of who they can hire, but outsourcing can provide an additional level of agility to a company, allowing it to grow whilst mitigating financial risk.

As well as being flexible, there are generally no permanent contracts when outsourcing. With many freelancers and agencies, you can pay per project or month by month on a “per Call” basis. With outsourcing, if a company’s workload suddenly reduces – they don’t have any ongoing commitment. They can match their overhead cost with their Revenue income.

  1. Save time

With outsourcing, you can save a substantial amount of time when it comes to recruiting, hiring and training.

When businesses are looking to recruit a full-time, permanent employee, it can take a lot of time, effort, and money to advertise a position, interview candidates, and train the successful hire.

There is no need to invest time and money into training with outsourcing, and the commitment can be minimal. For example, if a freelancer or provider doesn’t meet the job requirements in any way, you can stop using them, usually within a matter of days or weeks.

You don’t have to deal with as much paperwork and red tape when you outsource rather than hire a permanent employee. Taxes, holidays, pension contributions, insurance – a lot of paperwork comes with hiring an employee. These will be handled by the outsourcer you employ.

  1. Save money

Outsourcing can also save you a lot of money. For example, with Kendlebell’ s outsourced telephone answering service, you only pay for what you use. Compared to an in-house receptionist, there is no monthly wage or permanent contract.

In addition, with outsourcing, there is no need to invest in expensive hardware, software, and office space. With Kendlebell, you can get set up with a dedicated receptionist within 24 hours and without any upfront costs. This can be done seamlessly with service to your clients unaffected.

What are the benefits of an Outsourced Telephone Answering service? 5 Key reasons.

Using a telephone answering service can be a great place to start outsourcing. Check out the cost here 

  1. Never miss a business call

Our research suggests that 1 in 3 business calls are missed. This statistic is quite astonishing when you consider how calls are such a valuable source of leads and sales. If someone is taking the time and effort to pick up the telephone and call your business, chances are they are ready to buy or sign up. What’s more, people are unlikely to leave a voicemail message and will often go on to call a direct competitor. With a telephone answering service, you can capture every call during regular office hours, whilst a 24/7 service allows you to capture leads while you sleep! With a polite and professional receptionist answering your calls promptly and in your business name, you can enjoy the peace of mind that comes with knowing that your callers are in safe hands if you are unable to take a call.

  1. Provide 24/7 customer service

With Kendlebell’ s telephone answering service, you can enjoy the benefits of a dedicated receptionist during regular office hours. Your receptionist will be handpicked to match your business in accordance with their experience and credentials. Outside of office hours, we have a specialist team of receptionists who can take your calls throughout the evening, night and early hours.

With more people than ever working shifts and many people stating that they find it easier to call businesses outside of regular working hours, providing a 24-hour point of contact can prove a significant competitive advantage.

  1. Increase productivity

Undoubtedly, the most significant advantage of hiring a telephone answering service is the positive impact it can have on your productivity levels. While telephone calls are an essential source of leads for many businesses, they can also generate many unwanted interruptions each day. With spam and scam calls increasing in recent years, it can be frustrating to drop the work that you are doing, answer the telephone – only to realize it’s a scam call. If you are looking for an affordable and efficient way to get more done each day, then a telephone answering service could well be the answer. Your existing staff can get on with their core business tasks, whether that be sales, administrative or creative.

  1. Improve your work/life balance with an Out of Hours service

With an out-of-hours, 24/7 service, you can relax completely during your leisure and recreational time, without having to listen out for your telephone constantly. You do so, in the knowledge that all your calls are being answered in a professional and efficient manner during out of office hours.

  1. Create a great first impression

A well-trained outsourced call answering team can answer your calls efficiently and, in a customer – friendly manner. In many cases, they are the first point of contact for the caller with the company so “First Impressions” are very important. Your callers will feel important and valued with a polite and professional Kendlebell receptionist answering your calls and providing the best possible customer service.

Conversely, if a call goes to voicemail, a potential customer will often feel frustrated, and when they think of your brand / company in the future, it is this feeling that they will probably remember! Providing a positive human touch can make all the difference.


As shown above, outsourcing has many benefits. It can provide an efficient way to grow your business whilst mitigating financial risk. It can also provide you with a global talent pool of well-trained call answering staff who don’t require training or employee benefits such as vacation leave as they would if you employed them yourself. To free up more time and become more productive, using an outsourced telephone answering service can be a simple and highly effective way to achieve this and more. learn more about Kendlebell here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.