Live Chat – the way forward for website support – but can you manage it?

In today’s digital age, businesses need to embrace new technologies to remain competitive. One tool that has proven to be effective in facilitating customer engagement and driving sales is Live Chat. Live Chat is a communication tool that enables real-time conversations between website visitors and company representatives. The tool is designed to provide immediate assistance to customers and enhance their website experience.

The challenge for businesses is the response time. Who will look after the Live Chat queries, who will engage with customers and new customers? Do you have staff with the knowledge to reply immediately? What will happen if you don’t reply quickly?

In this blog post, we will explore how Live Chat can assist a company with sales inquiries and how Kendlebell can help businesses with this service. You may need to outsource the Live Chat function, like so many have done with their telephone answering because it is more cost effective but also because every Live Chat enquiry is answered quickly.

Why Live Chat?

Immediate assistance

Live Chat provides customers with immediate assistance. When customers have a question about a product or service, they want answers fast. With Live Chat, customers can get their questions answered immediately, leading to a better experience and increased sales. Kendlebell can provide businesses with trained agents who can quickly respond to customer inquiries, providing a professional and efficient service.

 Personalised Service

Live Chat enables businesses to provide personalised service. With Live Chat, businesses can identify customer needs and tailor their responses to meet those needs. This personalised approach helps to build trust and confidence in the customer, which can lead to increased sales and customer loyalty. Kendlebell can provide businesses with customised scripts and training for their agents, ensuring that they can provide a personalised service that aligns with their business objectives.

Valuable data

Live Chat provides businesses with valuable data. By tracking customer interactions, businesses can gain insight into customer needs and preferences. This data can be used to improve product offerings, marketing campaigns, and customer service strategies. Kendlebell can provide businesses with analytics and reporting tools, enabling them to track customer interactions and gain valuable insights into customer behaviour.

Reduce costs

Live Chat can help businesses to reduce costs. With Live Chat, businesses can handle multiple customer interactions simultaneously, reducing the need for additional staff. This can lead to significant cost savings over time. Kendlebell can provide businesses with a cost-effective solution, enabling them to provide a high-quality service while keeping their costs under control.

In conclusion

Live Chat is a valuable tool for businesses looking to improve their customer engagement and drive sales. Kendlebell provides businesses with a professional and efficient Live Chat service, enabling them to provide personalised service, gain valuable data, and reduce costs. With Kendlebell’s Live Chat service, businesses can enhance their website experience, improve customer satisfaction, and increase sales.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.

 

 

8 reasons why Small Businesses should use this service

1.Never Miss a Sales Call again.

Sales calls are the most important calls a business can get. If a company is spending money on marketing or any other aspect of your business, it needs to make itself accessible to its clients. Getting just one sale a month through your Phone Answering & Message Taking Service could mean it will pay for itself. Using the Kendlebell Business Phone Answering & Message Taking Service, you can set up so that if you are busy in the office and are unable to answer the phones, the calls automatically get patched to the Kendlebell office and we will take a message for you. Here is an outline of what we do –  read more 

2.Using a Business Phone Answering & Message Taking Service saves you money.

Telephone answering services represent a huge saving in comparison to handling your calls in-house. Not only do you avoid having to pay a salary, but you also save on the costs associated with having someone in the office. As well as this, many small business teams work remotely, and telephone answering services are a great way to organise and manage a remote team.

3.Free Up Time for Your In-house Team to Generate Revenue and Grow Your Business

A Business Phone Answering & Message Taking Service filters and forwards calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions. By just looking at the messages from the Call Answering service, can find out whether the call is from an important client or from someone trying to sell you a product or service. A phone answering service can handle many of the day-to-day enquiries, allowing you and your team to concentrate on growing your business.

4.Personalised Service for Each Individual Company

With a good Business Phone Answering & Message Taking Service in place, your customers will receive a well-informed, polite, and friendly service, which will feel like a part of your actual business. You can give their agents service briefings, product descriptions and information about your staff, which allows the agents to handle a lot of basic enquiries without ever interrupting you in the office.

5.Eliminates Staffing headaches 

As well as eliminating another name from your payroll, a Business Phone Answering & Message Taking Service gets rid of all the added responsibilities and stresses of hiring a dedicated receptionist. The answering service can cover calls at all times. The company management do not have to worry about sickness, holidays, unexpected absences.

6.Creates an Illusion of Size

A Business Phone Answering & Message Taking Service lends your business a bit of legitimacy and the illusion of size. All calls will be answered immediately, and the outsourced staff will be trained to represent your company in a professional and efficient manner.

7.Pay as You Go model

A typical Business Phone Answering & Message Taking Service will invoice on a “Pay as You Go” model. Companies using such services are charged only for the calls taken and messages relayed. The costs are completely variable, and it allows the company to match its costs with its revenue. Check out our price calculator here to see how much it costs per month. https://www.kbell.ie/prices/

8.Increases Productivity of Your Staff

Research has shown that telephone calls are one of the single biggest distractions staff face while at work. The time wasted is not the time it takes to answer the call, it is all the time it takes to get yourself back into the swing of your work having handled the call. A Business Phone Answering & Message Taking Service can field all your calls, to allow you and your staff to concentrate on important business issues, only having to handle high priority calls.

look here to see our attractive price model that clearly explains how much it costs here 

Kendlebell Overview 

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

 

Learn more about Kendlebell here 

 

 

What is a Virtual Reception Service?

A virtual reception service is a remote call handling service where professional receptionists manage your incoming calls, messages, and other communication tasks. These services ensure that your clients and customers receive prompt, professional responses without the need for an in-house receptionist.

Key Benefits of Using a Virtual Reception Service

Cost Savings

Hiring a full-time, in-house receptionist can be costly. Salaries, benefits, and training expenses add up quickly. Virtual reception services, on the other hand, offer a more affordable alternative. You only pay for the services you need, which can significantly reduce overhead costs.

Enhanced Professionalism

First impressions matter, and a virtual receptionist ensures that all calls are answered promptly and professionally. This level of professionalism can enhance your company’s image and build trust with your clients and customers.

Increased Availability

A virtual reception service ensures that your business remains accessible outside of regular office hours. Whether it’s early in the morning or late in the evening, your clients can always reach a live person, improving customer satisfaction and loyalty.

Improved Efficiency

Virtual receptionists can handle a variety of tasks beyond just answering calls. They can schedule appointments, manage your calendar, forward important calls, and even handle basic customer service inquiries. This allows your in-house team to focus on more critical tasks, improving overall efficiency.

Scalability

As your business grows, your communication needs will change. Virtual reception services are highly scalable, allowing you to adjust the level of service as required. This flexibility ensures that your business can handle increased call volumes without missing a beat.

6. Enhanced Customer Experience

Providing excellent customer service is crucial for retaining clients. Virtual receptionists are trained professionals who can handle customer inquiries with care and efficiency. This leads to a better customer experience, which can result in higher customer retention rates and positive word-of-mouth referrals.

7. Focus on Core Business Activities

By outsourcing reception duties to a virtual service, your team can concentrate on core business activities that directly contribute to growth and success. This can lead to increased productivity and more strategic use of company resources.

Why Choose Kendlebell Virtual Reception?

Kendlebell is a leading provider of virtual reception services, offering a range of solutions tailored to meet the unique needs of businesses. Here are a few reasons to consider Kendlebell:

• Experienced Staff: Kendlebell employs highly trained, experienced receptionists who provide professional and courteous service.
• Customizable Plans: With a variety of plans available, Kendlebell can customize their services to match your specific requirements.
• Advanced Technology: Utilizing the latest technology, Kendlebell ensures seamless call handling and communication management.
• Proven Track Record: Many businesses have benefited from Kendlebell’s services, improving their efficiency and customer satisfaction.

Conclusion

Incorporating a virtual reception service into your business strategy can provide numerous benefits, from cost savings to improved customer experiences. By choosing a reputable provider like Kendlebell, you can ensure that your business communication is handled professionally and efficiently, allowing you to focus on what you do best.

For more information on how virtual reception services can benefit your business, visit Kendlebell today.

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Business Call Handling. This will help your business in many ways.

Top notch Business Call Handling

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Business Call Handling

Outsourcing your Business Call Handling can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Business Call Handling

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Business Call Handling

By outsourcing your Business Call Handling, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Business Call Handling will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Business Call Handling

By outsourcing your Business Call Handling you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Business Call Handling

One of the key advantages to outsourcing your Business Call Handling is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Business Call Handling

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Business Call Handling can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Business Call Handling, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Business Call Handling

Outsourcing your Business Call Handling can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Business Call Handling

By outsourcing your Business Call Handling, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.ie See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

Kendlebell Fairview are delighted to receive Business All-Star Accreditation. Our team has been very busy over the last 8 weeks working with the All-Ireland Business Foundation to achieve our Business All-Star Accreditation Certificate. This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers.

Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust and customer centricity.

In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market.
We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception Services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.
All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions. For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation
Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales.
We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls .In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone
We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services
Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database.

Back Office Processing
Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy. Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels.Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Address
Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local, you need a localised business address.

Localised Telephone Numbers
Area call numbers
Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception.

We pride ourselves on providing a professional and effective service.

Our website address is: www.kbell.ie

 

Kendlebell provide Outsourced Helpdesk and Ticketing Services to many of our clients in the IT and other industries. As an outsourced telephone support service, we will provide our customers with a dedicated number which will terminate in our call centre.

How does an Outsourced Helpdesk Service operate?

The Kendlebell staff will be trained on how to answer any FAQ’s (frequently asked questions) before going live. All helpdesk queries will be directed to this number by the Kendlebell client. The Kendlebell staff will answer all calls and try to help callers with their queries. It could also operate on an overflow or out of hours basis or just when you are short staffed.

Benefits of an Outsourced Helpdesk Service

This service guarantees that all calls will be answered in a professional and friendly manner as if the telephone assistant was a company employee. Reduced frustration by customers is inevitable as they get to speak to an operator (they will not know this service is outsourced) and have their query answered or logged for a call back. The tone of voice and words used will reflect your brief and agreed style. Kendlebell deliver an Outsourced Helpdesk Service that will raise the level of customer service you provide and enhance your reputation in the marketplace.

How does an Outsourced Ticketing System operate?

Many of our IT customers also use a ticketing system to help handle helpdesk queries. IT ticket is the generalised term used to refer to a record of work performed (or needing to be performed) by the IT support organization to operate their company’s technology environment, fix issues and resolve user requests. It can be very demanding as some companies have highly paid engineers answering calls just to book them into the Ticketing System. In addition, customers get stressed if their call is not answered. Most customers relax once the call is logged and in the Ticketing System as they know it will be sorted shortly afterwards.

Using a ticketing system improves customer service and satisfaction. It’s an easy way for customers to ask for help and for the IT company to provide that assistance effectively and efficiently. When a customer runs into an issue with our client’s product or service, they can demand assistance immediately. The Kendlebell staff will log all calls that they can’t deal with immediately (based on the agreed FAQ’s) on to our client’s ticketing system and this will allow our client to get back to the caller later with a solution to their problem. This service can be put into place seamlessly with the Kendlebell client giving username and password access to Kendlebell staff to log details into their ticketing system.

Benefits of an Outsourcing Ticketing System

Outsourcing the helpdesk / ticketing system to a company like Kendlebell allows our clients to get on with their core work. They can deal with priority ticket issues in an orderly and timely manner as they will have been recorded by Kendlebell and given a level of priority to indicate their importance. It is also very cost effective for the Kendlebell client as they are paying on a “per message “basis for the ticketing work undertaken by Kendlebell. Customer queries whether by phone or email can be handled by Kendlebell staff in an efficient manner.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here 

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955.

In today’s fast-paced business world, customer service efficiency is paramount. One technology that has revolutionized the way businesses handle customer interactions is Interactive Voice Response (IVR). Whether you’re managing a call centre, handling customer queries or streamlining internal communications, IVR can be a game-changer.

 

What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. It uses pre-recorded voice messages or text-to-speech technology to provide instructions to callers. IVR systems can handle high volumes of calls, making them indispensable for businesses aiming to improve customer service efficiency.

 

Key Features of IVR

 

1. Call Routing and Forwarding
   • Smart Call Routing: IVR systems can direct calls to the appropriate department or individual based on the caller’s responses. This ensures that customers are quickly connected to the person or department best equipped to handle their needs.
   • Time-Based Routing: Calls can be routed based on the time of day, ensuring that customers are directed to the right resource during business hours or after-hours support.
2. Self-Service Options
   • Account Management: Customers can access and manage their accounts through IVR systems. Whether checking balances, making payments or updating information, IVR allows customers to perform these tasks without speaking to an agent.
   • Information Retrieval: IVR can provide callers with instant access to information such as store hours, directions or product details.
3. Integration with CRM Systems
   • IVR can be integrated with Customer Relationship Management (CRM) systems to provide a more personalized experience. This integration allows the system to identify the caller and tailor responses based on previous interactions or stored customer data.
4. Multilingual Support
   • IVR systems can cater to a global audience by offering multiple language options, ensuring that customers can interact in their preferred language.
5. Scalability
   • IVR systems are highly scalable, making them suitable for businesses of all sizes. Whether you’re a small business or a large enterprise, IVR can be customised to meet your specific needs.
6. Data Collection and Analysis
   • IVR systems can collect data on customer interactions, such as call duration and common inquiries, which can be analysed to improve service delivery and customer satisfaction.

 

Benefits of IVR for Your Business

• Enhanced Customer Experience: IVR systems reduce wait times and ensure customers are directed to the right department without unnecessary transfers. This results in a smoother and more satisfying customer experience.
• 24/7 Availability: IVR systems can operate round-the-clock, ensuring that your customers can access information and services at any time, even outside of regular business hours.
• Improved Call Handling Efficiency: With IVR, calls are automatically routed to the right department or agent, reducing the chances of errors and ensuring that customer queries are resolved more quickly.
• Increased Productivity: IVR streamlines call handling, allowing your employees to focus on more complex tasks. This not only increases productivity but also enhances job satisfaction by reducing the burden of repetitive inquiries.

 

Why Choose Kendlebell for Your IVR Needs?

Implementing an IVR system requires expertise to ensure it is optimized for your business needs. Kendlebell specialises in providing tailored IVR solutions that align with your company’s objectives. With years of experience in the field, Kendlebell offers:

• Customised Solutions: IVR systems designed specifically to meet your business requirements.
• Expert Support: Ongoing support and maintenance to ensure your system runs smoothly.
• Comprehensive Training: Training for your team to effectively manage and utilise the IVR system.
• Reliable Technology: Access to the latest IVR technology, ensuring your business stays ahead of the curve.

 

For any queries please contact us here or call us on 1800 839 955.

 12 good business reasons why a small or medium sized company should outsource to a Virtual Receptionist Service provider

 What is a Virtual Receptionist?

A virtual receptionist is like a receptionist, but ‘virtual’. Not a hologram or anything from the far-flung future – it just means the person who handles your calls works in a remote fashion, instead of at your front desk. As well as helping out customers and clients, they can do pretty much anything, from answering phones and taking messages, to handling enquiries, making bookings and even sales support. These services often work by providing a business with a unique divert number. When activated, all calls can be sent to that number, instead of ringing through to your own office. The virtual receptionist can then answer the phone and handle the calls as if they are a part of your business.

Virtual receptionists are perfect for almost any business owner who has struggled to answer the phone when it rings. Lawyers, accountants, dentists, hairdressers and small businesses of all shapes and sizes have all benefited from having that extra person to take calls and handle all the little details for them. Really, there is no industry that wouldn’t benefit from a little outsourced support.

Why Should I Use One?

Cost-Effective: Hiring a full-time receptionist for your business can be expensive, especially when you consider the cost of recruitment, training, annual salary, holiday, and sick cover. A virtual receptionist only costs a fraction of that total and can be available as and when you need them. The cost of hiring and training them is taken on by your chosen telephone-answering provider. So, all you need to do is pay a small monthly fee for the service.

Better Productivity: Having a virtual receptionist can do a lot for the productivity of you and your employees. It takes an average of 23 minutes for you to refocus after you’re disturbed by a phone call, and sometimes phone calls can be terribly distractive in an office. But a virtual receptionist can answer your calls throughout the day, so and your staff can maximise your productivity without missing a single thing. This keeps both your team and your customers happy, and allows you to carve out a time to return any calls you need to – at a time that’s convenient for you.

Improved Customer Service: Great customer service is at the heart of every successful business. Being able to answer the phone every time a customer calls, in the same professional manner, and have their query dealt with properly, is a cornerstone for good service. Staff might not be able to offer that level of consistency or be able to get to the phone each time if they have a lot to do. But a virtual receptionist is there to do nothing else – which means they can provide a high level of customer service every time.

You can manage your time better: Using a virtual reception service, can free up your time to allow you get on with the important matters in your business. You will no longer be tied to your desk afraid to move because you may miss a call. Your virtual receptionist will transfer calls through to you as they are coming in provided you are available to take the calls. If not, they can take a message and email on to you.

Maintain a professional image: When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly

 Lower costs and better service: Hiring a virtual reception service can be significantly less expensive than hiring a full-time in-house receptionist. For smaller businesses as well as the physical cost saving on the full-time receptionist, they also gain time savings because the staff do not need to answer all calls. They can focus on revenue generating activities on behalf of the company. Kendlebell have a calculator so you can see how much you save compared to employing a full time staff member – look at this www.kbell.ie/prices

 

Flexibility as you get busier: Growing businesses need to be able to expand quickly. They need to have the flexibility to expand their workforce quickly. Using a virtual reception service, gives companies that flexibility. They can expand as they get busier and, likewise, they need not incur excessive costs in slower times as they incur costs for only the calls taken in their behalf.

 

Instant access to industry specific Virtual Receptionists: It can often prove difficult to find and hire staff with industry specific experience. However, it is much easier to engage a virtual reception service who have relevant experience in specific sectors. Examples of such specialty services would be taking calls for industries such as medical services or IT technical support. We provide virtual reception services to many different industries. Our virtual receptionist service, as well as being expert at doing reception duties, typically will also understand rules and compliance issues related to a specific industry.

 

Cut equipment / technology costs: Outsourcing your reception in a small business means that you will not have to invest in reception equipment. This includes investing in expensive telephone switches and related technology. It also saves on the regular upgrading of such equipment.

 

Flexibility as you get busier: Growing businesses need to be able to expand quickly. They need to have the flexibility to expand their workforce quickly. Using a virtual reception service, gives companies that flexibility. They can expand as they get busier and, likewise, they need not incur excessive costs in slower times as they incur costs for only the calls taken in their behalf.

 

Maintenance savings on telephone equipment: If you have an in-house receptionist, you will need to deal with maintaining your telephone and related IT equipment and dealing with the inevitable technical hitches that will occur from time to time.  This often means signing up to expensive maintenance contracts to maintain the equipment. When you outsource your telephone answering you will not have to worry about these maintenance contracts because you use the services of a virtual reception service. Using their services will help save a lot of money you could otherwise have used maintaining equipment.

 

Extended phone support availability – out of hours call answering: Using an outsourced virtual reception service, will allow companies to have their phones answered beyond the typical working day. This can be a problem for a typical company where staff leave for home circa 6.00 pm. A typical virtual reception service will answer phones during the working day and after hours, some answering at weekends and bank holidays as well. This will, of course, help businesses as they will not miss potential income related calls. When customers call anytime to set up an appointment or have an emergency service call taken care of, business revenues will increase as will the company’s reputation.

 

Conclusion: As has been outlined above, there are many hidden benefits of outsourcing your reception to a virtual service provider. Finding qualified staff is difficult and keeping them hired is expensive. Using Virtual Reception services gets you past these issues as well as all the other ten benefits outlined above that they bring to a business. Just call Kendlebell to get the right answer! Learn more about our services at www.kbell.ie

LINK

Kendlebell Overview

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Business Telephone Answering service. This will help your business in many ways.

Top notch Business Telephone Answering service

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Business Telephone Answering service

Outsourcing your Business Telephone Answering service can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Business Telephone Answering service

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Business Telephone Answering service

By outsourcing your Business Telephone Answering service, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Business Telephone Answering service will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Business Telephone Answering service

By outsourcing your Business Telephone Answering service you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Business Telephone Answering service

One of the key advantages to outsourcing your Business Telephone Answering service is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Business Telephone Answering service

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Business Telephone Answering service can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Business Telephone Answering service, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Business Telephone Answering service

Outsourcing your Business Telephone Answering service can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Business Telephone Answering service

By outsourcing your Business Telephone Answering service, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.ie See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

What is Appointment setting?

Effective Appointment setting is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist!

Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Appointment setting offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.

Why is Appointment setting important?

A work diary is essential for ensuring you complete every task at hand. … A well-managed diary displays everything in one place, making it hugely preferable to trying to keep track of deadlines on a stack of post-it notes.

Good Appointment setting skills focus on:

Appointment scheduling with sufficient buffer time between them, to allow for travel time, pre-meeting preparation or even a much-needed lunch break.

Ensuring you are always aware of your commitments and don’t miss anything, even if your schedule is changed at short notice.

Making sure time is only set aside if there is a clear objective and agenda for each appointment.

Trying to match your natural working style with your diary commitments. Perhaps you’re an early riser and like to do breakfast meetings, or you prefer to work later and don’t like to have any commitments on Friday afternoons, your schedule should be set up to get the maximum out of your working time (not make you feel overwhelmed or ineffective!).

Preferably, syncing your diary with your inbox. If you delegate diary management, it’s often more effective if that same person has access to (and actively manages) your inbox too. Otherwise it’s easy for them to miss something and you also have to put in extra work, acting as a go-between between your inbox, your PA and your diary.

Checking you have the best technology setup for you. Whether that’s a cloud-based solution like Google G Suite or Office 365, or something a little less modern, but more convenient for you, a diary can only be managed effectively if you can, well, easily manage it! An effective Diary management system is very important.

The ultimate goal is to use your time as effectively as possible. That involves a combination of strong technique and the right tools for the job and will allow effective Calendar management.

Benefits of using outsourced Appointment setting

Successful businesses have an efficient and organised diary. This helps ensure you are able to run your day to day processes effectively and smoothly. But this can quickly become a problem once the number of incoming calls start rising and customer demand exponentially increases. Appointment management becomes a hassle and time-consuming task especially if you are in a meeting.

A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. Your will free up your time to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.

Outsourcing your Appointment setting to a third-party company can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:

• Efficient Scheduling

  Professional Appointment setting teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier.

• Better in-house performance levels

  Administration tasks can be time consuming for all businesses. By outsourcing Appointment setting, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.

Features of a Good Appointment setting

Appointment setting continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.

By outsourcing your diary, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie