At Kendlebell, we believe business shouldn’t stop when the office lights go off. Whether you’re a legal practice, medical clinic, property agency, or service-based business, your clients expect support, reassurance, and a human voice—no matter the hour.
In the modern business landscape, “answering the phone” has evolved into a sophisticated suite of professional solutions. For an Irish SME or a busy professional, a phone answering service is no longer just a luxury—it is a strategic necessity to ensure every lead is captured and every client feels valued.
Kendlebell has been at the forefront of this industry in Ireland since 2006, offering a wide range of specialized services designed to act as a seamless extension of your team. Here is a breakdown of the core phone answering services we provide and how they can benefit your business.
1. Call Answering & Message Taking
This is the foundation of a great phone answering service. Instead of a caller reaching a cold voicemail, they are greeted by a professional PA in your company name. Our team takes accurate details and delivers the message to you instantly via email or SMS. This ensures your business remains responsive, even when you are in a meeting or on a job site.
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Best for: Sole traders, tradespeople, and consultants.
2. Virtual Receptionist
A Virtual Receptionist does everything an in-house receptionist would do, without the overheads of a full-time salary. Our PAs can patch urgent calls through to your mobile or landline, screen out unwanted sales calls, and provide basic information about your business hours and services to callers.
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Best for: Growing SMEs and professional firms (Legal, Accounting, etc.).
3. Diary Management Service
For service-based businesses like medical clinics or physiotherapists, managing a schedule is a full-time job. Our phone answering service extends into full Diary Management. We securely access your online calendar to book, reschedule, or cancel appointments in real-time. This allows you to focus 100% on your clients while we keep your diary full.
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Best for: Physiotherapists, Doctors, and Hair & Beauty salons.
4. Outsourced Helpdesk & Ticket Management
Maintaining a high level of customer support is vital for reputation. Kendlebell provides specialized Helpdesk services where our staff are trained on your FAQs. We can log tickets directly into your CRM or ticketing system, ensuring technical issues are prioritized and handled efficiently.
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Best for: IT companies and SaaS providers.
5. Specialized Support Services
Beyond the phone, Kendlebell offers a variety of back-office and Support Services to help your business operate more professionally:
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Outbound Services: From appointment generation to customer surveys.
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Virtual Business Address: Establish a prestigious Dublin presence with mail forwarding.
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Overflow & Holiday Cover: Use our phone answering service only when you need it—during peak times or staff absences.
Why Choose Kendlebell?
Unlike generic call centers, Kendlebell focuses on a personalized approach. Every client is assigned a dedicated team of PAs who learn the nuances of your business. We provide a human touch that builds trust with your callers from the very first “Hello.”
Based in Dublin, we are deeply rooted in the Irish business community. Our phone answering service is designed to scale with your ambitions, offering a no-risk, seven-day free trial so you can experience the “Kendlebell Difference” firsthand.
Want to see how much you could save? Use our Online Price Calculator to get an instant estimate tailored to your call volume.
Outsourcing your reception bridges the gap between professional excellence and budget constraints. Since 2006, Kendlebell has provided Irish SMEs with personalized solutions, from diary management to 24/7 cover.
Ready to streamline your operations? Call Kendlebell at 1800 839 955, email info@kbell.ie, or visit www.kbell.ie to explore our full range of services.