Diary Management Service
Seamless Scheduling, Expertly Managed
Diary Management working in Partnership in your business
Our PA’s can answer your calls and make appointments (managing your diary), saving you up to 70% of the cost of employing a receptionist. Paying a full time receptionist to do appointment scheduling, diary management or calendar management is expensive so why not outsource your diary management to Kendlebell.
While you are busy in meetings or with clients, your dedicated team of PA’s (Diary Management Specialists) at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can manage your online diary securely using a Username and Password. Appointment scheduling only happens when we receive the call so you only pay for each call, not a full time receptionist when you avail of our Diary Management service.
Our Diary Management teams provide a personal, friendly approach that can really make an impact and promote a professional experience with your business contacts, right from the start. Your diary management appointment scheduling will be as if it is your own staff do it for you.
You can see your scheduled appointments any time on your online diary. We can take calls to fill in gaps in your diary or change appointments while you are busy. Simply put, we are managing your diary for you.
Medical practitioners, consultants, property companies and lawyers have all come to find our diary management service excellent and an essential part of their business. In particular we focus on physiotherapy diary management clinics as they wish to outsource their calendar management. You pay as you go for this appointment scheduling so it is a very economic service.
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Diary Software Sytems we support
What is Diary Management?
At Kendlebell, diary management is more than filling slots. It’s strategic time orchestration. Our dedicated PAs schedule, confirm, and optimise every appointment, flagging clashes before they occur and aligning your calendar with business priorities.
The result: a seamlessly curated agenda that keeps you—and everyone who needs you—precisely on track.
Why is Diary Management more cost effective?
Because our dedicated PAs sit outside your payroll. With Kendlebell you:
- Pay only for what you use – our diary‑management minutes replace a full‑time salary, holiday cover, and NI costs.
- Eliminate recruitment and training spend – our team is already expert and live on your account within days.
- Scale instantly with demand. Whether you need two bookings a week or two hundred a day, capacity flexes without overtime premiums.
- Protect billable time. Fewer clashes and no‑shows mean your fee‑earners stay productive and revenue isn’t lost to empty gaps.
- Leverage enterprise tech without the licence fees. We host the scheduling platform and integrations, so you don’t have to.
The net result: a professionally managed calendar at a fraction of the in‑house cost.
How Kendlebell Diary Management unlocks extra revenue?
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Maximised billable hours : We keep your calendar consistently full, replacing late cancellations or no‑shows with standby bookings so chargeable time is never wasted.
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Faster lead‑to‑booking conversion : Incoming enquiries are scheduled immediately rather than “when someone gets back to them,” capturing prospects before they drift to competitors.
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Higher client lifetime value : Our PAs cross‑sell relevant services or follow‑up appointments while they have the customer on the line, boosting average spend without extra sales staff.
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Reduced opportunity cost for your team : Freed from diary admin, fee‑earners focus on delivering work that directly generates income, not juggling calendars.
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Data‑driven optimisation : Regular utilisation reports highlight peak demand periods and under‑used slots, letting you refine pricing, staffing, and promotions to squeeze more revenue from every day.
The result: a consistently packed, intelligently optimised schedule that converts more enquiries into income and turns time into profit.
"Telephone Surveys"
"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner which they have worked with us. The teams dedication, passion and work ethic is evident every day in their business practices. Paul and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with. "
"Diary Management"
"We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of a full time admin and with Kendlebell our calls are answered Mon - Fri 9-6 without fail. We dont't have to worry about getting cover for the annual leave, maternity leave or sick leave. They are efficient, professional and look after our patients as if they were part of our team"
"Reception and Diary Management"
"We've been using Kendlebell at Ultrasound Ireland for over 15 years . It's been a tremendous help in helping us maintain a high level of customer service and availability. Highly recommended. Very happy with the service and looking forward to working together for many more years"
"I don't know why I didn't do it earlier!"
I have been using Kendlebell since November 2020 and found it has really changed my business. Due to COVID19, like everyone, I have had to change my clinic set up, so taking away the pressure of answering the phone has been a life saver. I don't know why I didn't do it earlier! The staff that answer the phone are helpful and email me straight away with any questions."
"Improved efficiency"
We have been using Kendlebell's service for a few years now and the difference it has made to the efficiency of my practice admin around calls and booking appointments has been huge. They are always very professional dealing with my patients and Paul and his team are always there to deal with any queries that arise in a prompt manner
"Never miss a call"
We have been using Kendlebell for a number of years now and our practice has truly benefitted from the 24/7 virtual receptionist services. Paul and Michelle are brilliant to deal with and are always on hand to discuss our needs. We now never miss a call and can keep in touch with our patients 24/7 365 days per year! We highly recommend Kendlebell and their team.
"An Excellent Service"
We have been using kendlebell for the past 10 years and they simply provide an excellent service.
