Overflow Call Answering
Seamless Support When You’re Busy
Overflow Call Answering for Your Busiest Hours
Overflow phone answering is available at Kendlebell to provide help with excess calls when needed. By not missing calls, you will not lose out on potential new customers. This will improve your customer service levels and reputation.
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction.
By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast!
Price Calculator
Free Trial
How do we sound?
What is Overflow Call Answering ?
Overflow call answering allows you to manage high call volumes without the expense and hassle of hiring new employees. By outsourcing, you can increase sales and handle more calls without worrying about the costs of training, or covering for staff sickness and annual leave
Think of our overflow call answering as a seamless extension of your business. Our PAs are trained to handle calls with the same professionalism as your own employees, ensuring consistent service. By outsourcing your excess calls to Kendlebell, your staff can focus on their core duties while we ensure every single call receives a prompt, professional response. This guarantees you never miss a valuable opportunity, with messages delivered to you instantly via phone call, text, or email.
"Telephone Surveys"
"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner which they have worked with us. The teams dedication, passion and work ethic is evident every day in their business practices. Paul and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with. "
"Diary Management"
"We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of a full time admin and with Kendlebell our calls are answered Mon - Fri 9-6 without fail. We dont't have to worry about getting cover for the annual leave, maternity leave or sick leave. They are efficient, professional and look after our patients as if they were part of our team"
"Reception and Diary Management"
"We've been using Kendlebell at Ultrasound Ireland for over 15 years . It's been a tremendous help in helping us maintain a high level of customer service and availability. Highly recommended. Very happy with the service and looking forward to working together for many more years"
"I don't know why I didn't do it earlier!"
I have been using Kendlebell since November 2020 and found it has really changed my business. Due to COVID19, like everyone, I have had to change my clinic set up, so taking away the pressure of answering the phone has been a life saver. I don't know why I didn't do it earlier! The staff that answer the phone are helpful and email me straight away with any questions."
"Improved efficiency"
We have been using Kendlebell's service for a few years now and the difference it has made to the efficiency of my practice admin around calls and booking appointments has been huge. They are always very professional dealing with my patients and Paul and his team are always there to deal with any queries that arise in a prompt manner
"Never miss a call"
We have been using Kendlebell for a number of years now and our practice has truly benefitted from the 24/7 virtual receptionist services. Paul and Michelle are brilliant to deal with and are always on hand to discuss our needs. We now never miss a call and can keep in touch with our patients 24/7 365 days per year! We highly recommend Kendlebell and their team.
"An Excellent Service"
We have been using kendlebell for the past 10 years and they simply provide an excellent service.
