Automated Dept. Routing (I.V.R.)

Elevate Customer Service with Automated Department Routing (IVR)

IVR working for your business

First impressions matter. Our Automated Department Routing (IVR) service ensures your customers are instantly connected to the right person, every time.

This isn’t just a phone menu; it’s a powerful tool that boosts your efficiency, enhances your professionalism, and frees up your team to focus on more important tasks.

Price Calculator

Kendlebell have devised a unique Price Calculator to assist you work out how much you will pay a month based on estimated number of calls you expect to receive a month. Learn more.

What Is Automated Department Routing?

Simply put, IVR is a customizable phone system that greets callers and guides them
to the correct department with a simple press of a button. Instead of a receptionist manually transferring calls, our system handles the routing, ensuring every call is
directed efficiently. Our bespoke solutions can even handle tasks like order placement and secure credit card payments (PCI-compliant), all customized to your
brands unique voice.

Why It's a Must-Have for Your Business

Boost Productivity: By automatically routing calls, your team can focus on
their core responsibilities, saving time and resources.
Enhance Professionalism: A well-designed IVR system gives your business
a polished big company feel, building trust and credibility.
Save Money: Avoid the costs associated with hiring and training additional
staff for call management. Our system requires no on-site installation or costly
upgrades.
Gain Valuable Insights: Access live call statistics and integrate with your
CRM and database to gain a deeper understanding of your customer
interactions.

We have the expertise

to design simple or complex IVR systems that are tailored to your needs and guaranteed to work.

It's the most effective way to provide a seamless, professional experience for every caller.

"Telephone Surveys"

"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner which they have worked with us. The teams dedication, passion and work ethic is evident every day in their business practices. Paul and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with. "

Conor Hughes, Client Director

"Diary Management"

"We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of a full time admin and with Kendlebell our calls are answered Mon - Fri 9-6 without fail. We dont't have to worry about getting cover for the annual leave, maternity leave or sick leave. They are efficient, professional and look after our patients as if they were part of our team"

Ciara Mooney, Clinical Director

"Reception and Diary Management"

"We've been using Kendlebell at Ultrasound Ireland for over 15 years . It's been a tremendous help in helping us maintain a high level of customer service and availability. Highly recommended. Very happy with the service and looking forward to working together for many more years"

Kyle Bolton, Director

"I don't know why I didn't do it earlier!"

I have been using Kendlebell since November 2020 and found it has really changed my business. Due to COVID19, like everyone, I have had to change my clinic set up, so taking away the pressure of answering the phone has been a life saver. I don't know why I didn't do it earlier! The staff that answer the phone are helpful and email me straight away with any questions."

Jill Dunlop, Owner

"Improved efficiency"

We have been using Kendlebell's service for a few years now and the difference it has made to the efficiency of my practice admin around calls and booking appointments has been huge. They are always very professional dealing with my patients and Paul and his team are always there to deal with any queries that arise in a prompt manner

Kieran O'Reilly, Owner

"Never miss a call"

We have been using Kendlebell for a number of years now and our practice has truly benefitted from the 24/7 virtual receptionist services. Paul and Michelle are brilliant to deal with and are always on hand to discuss our needs. We now never miss a call and can keep in touch with our patients 24/7 365 days per year! We highly recommend Kendlebell and their team.

Rosemary Brown, Practice Manager

"An Excellent Service"

We have been using kendlebell for the past 10 years and they simply provide an excellent service.

Geraldine Doyle, Marketing Manager, Senator Windows

"surpass client expectations"

Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represents us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 15 years.

Peter Doherty, Managing Director TECHSURE

"Inbound Call Handling"

"We find Kendlebell excellent and efficient. It eliminates the need for a full time receptionist, and we get our messages instantly by text and email. This is followed at the end of the day by a full report of all the calls for the day."

Daniel Collins, Owner CMS

Localised Numbers

A local phone number is a powerful way to enhance your brand's professionalism and expand your customer base. Our Localised Number service provides you with a presence in key markets, making your business more appealing to customers in that area.

Virtual Business Address

Maximise efficiency and strengthen your professional image with Kendlebell’s Virtual Business Address service. Establish a credible presence without the cost of a physical office, while ensuring your business is always represented at a prestigious Irish address. Our service provides mail handling and forwarding, giving you the flexibility to work from anywhere while maintaining a professional front. Choose Kendlebell for a trusted, effective Virtual Business Address service that keeps your business connected and looking its best.

Back Office Administration

By optimizing your back-office processes, you can significantly boost efficiency and capture every business opportunity. Our specialized administrative services help you avoid the high costs of in-house staff and the risk of costly errors or delays. We ensure all your administrative tasks are handled professionally and accurately, allowing you to focus on your core business. Choose our professional service for streamlined, effective back-office administration, keeping your business operations running smoothly and efficiently.