Back Office Administration

Efficiency Behind the Scenes

Streamline Your Back-Office Administration

Are inefficient and costly back-office processes hindering your business’s effectiveness? Instead of dedicating valuable time and resources to routine administrative tasks, consider a more strategic and cost-effective solution. Our professional back-office services are designed to enhance your productivity and free up your team to focus on core business functions.

Kendlebell Brochure

We provide a comprehensive range of administrative support, including:

Efficient data and order processing
Secure payment handling (credit card and creditor payments)
Timely sales invoice and credit note issuance
Seamless bank lodgements
Outbound mailing and correspondence

We begin by establishing a clear and detailed specification of your needs, ensuring our dedicated team of Personal Assistants (PAs) is thoroughly trained to meet and exceed your service expectations. This tailored approach, combined with our proven methodology, guarantees an efficient, seamless transition, allowing you to lower costs and boost your operational effectiveness immediately.

Office CRM's we support

What is Back Office administration ?

Kendlebell’s Back Office Administration service offers a cost-effective and efficient solution to streamline your business operations. Instead of allowing routine tasks like data processing, order fulfillment, and invoicing to consume valuable time and resources, you can outsource them to our professional team.

We provide a comprehensive range of back-office support, including bank lodgements, data processing, order confirmations, and issuing sales invoices and credit notes. Our team works with you to understand your specific needs, ensuring a seamless and professional service that meets your exact requirements. By entrusting these administrative duties to us, you can reduce overhead costs and focus on core business activities, ultimately increasing productivity and profitability.

Why is outsorucing more cost effective ?

Outsourcing back-office administration is highly effective for improving both cost-efficiency and business performance. Here are five key reasons why:

Cost Savings: It eliminates the significant costs of hiring and managing in-house staff, including salaries, benefits, and training. You pay only for the services you need, turning a fixed expense into a flexible one.
Focus on Core Business: By delegating administrative tasks, your internal team can focus on core activities that drive revenue, such as sales and client relationships.
Access to Expertise: You gain immediate access to specialized knowledge and advanced technology without a major capital investment.
Improved Efficiency: Specialized firms have streamlined processes and a dedicated focus, leading to higher accuracy and faster completion times.
Scalability: Services can easily scale up or down based on business demands, providing flexibility without the complexities of hiring or letting go of staff.

"Telephone Surveys"

"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner which they have worked with us. The teams dedication, passion and work ethic is evident every day in their business practices. Paul and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with. "

Conor Hughes, Client Director

"Diary Management"

"We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of a full time admin and with Kendlebell our calls are answered Mon - Fri 9-6 without fail. We dont't have to worry about getting cover for the annual leave, maternity leave or sick leave. They are efficient, professional and look after our patients as if they were part of our team"

Ciara Mooney, Clinical Director

"surpass client expectations"

Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represents us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 15 years.

Peter Doherty, Managing Director TECHSURE

"Inbound Call Handling"

"We find Kendlebell excellent and efficient. It eliminates the need for a full time receptionist, and we get our messages instantly by text and email. This is followed at the end of the day by a full report of all the calls for the day."

Daniel Collins, Owner CMS

Discover a Better Way to Work

Choosing our service ensures you receive the best back-office administration experience.

Our Price Calculator

We share our pricing openly with you and all our clients so you know you are paying the same rate as everyone else. Choose the price option that suits you.

Prices

Localised Numbers

A local phone number is a powerful way to enhance your brand's professionalism and expand your customer base. Our Localised Number service provides you with a presence in key markets, making your business more appealing to customers in that area.

Automated Dept. Routing (I.V.R.)

First impressions matter. Our Automated Department Routing (IVR) service ensures your customers are instantly connected to the right person, every time. This isn't just a phone menu; it's a powerful tool that boosts your efficiency, enhances your professionalism, and frees up your team to focus on more important tasks.

Virtual Business Address

Maximise efficiency and strengthen your professional image with Kendlebell’s Virtual Business Address service. Establish a credible presence without the cost of a physical office, while ensuring your business is always represented at a prestigious Irish address. Our service provides mail handling and forwarding, giving you the flexibility to work from anywhere while maintaining a professional front. Choose Kendlebell for a trusted, effective Virtual Business Address service that keeps your business connected and looking its best.