Many businesses now outsource their call answering to a third party. This makes sense for several reasons which are outlined below.
Allows you and your staff to get on with your core business
Answering phones can be a bit of a chore. It often distracts from getting on with your core business, whether that be selling, fixing, advising or building. When you outsource your Call Answering, this will free up you and your staff to get on with what is important to your business. Many incoming calls are people trying to sell products that you may not need!
Makes your business sound more professional
Answering your business phone is often the first point of contact you have with prospective customers, suppliers, partners etc. It is therefore very important that you create a good first impression. When you outsource your Call Answering, your calls are being answered by trained assistants whose sole job is to answer the phone punctually and in a pleasant and professional manner just as if it were you
Makes your business sound more established
For companies who are starting out or are in the growing phase, employing a call answering service makes your company sound more established. With the best Call Answering Services, your callers receive a menu of options and are greeted in a very professional manner. You may not have staff available to take calls as everyone is busy.
Allows businesses to realise cost savings when compared to having full time staff answering calls
When you outsource your Call Answering you are typically charged per call combined with a fixed management fee. This means that you are only charged for the calls taken. When you compare this to having full time staff answering calls, there are considerable cost savings to be made by outsourcing your calls to a professional Call Answering firm. See our pricing calculator here
Reduce waiting time for callers
Callers trying to reach a live person sometimes must wait. When you use an outsourced Answering Service, your customers do not have to wait. Their calls will be answered immediately and transferred through to the correct person or a message will be taken and sent straight away by email/text to the intended recipient. This reduces frustration and ensures callers receive a speedy and professional service.
Keep calls coming in, no matter what happens
If your office needs to be closed for any reason (emergency, weather, power outage, staff illness, holidays), a remote Call Answering Service keeps working. Even when the unexpected happens, your company is still “open for business” – or appears that way to all callers. No calls are missed, and appropriate messages are taken and sent to staff. After hours calls can be covered also.
The above are just some of the reasons why you should consider outsourcing your calls to a Call Answering Service like Kendlebell. Visit our website here
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
• Telephone Answering / messaging
• Virtual Reception services
• Diary Updates
• Order Taking
• Back Office Processing
• Credit Card Processing
• 24/7 cover
• Customer Surveys
• Database cleansing
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception.
We pride ourselves on providing a professional and effective service.
Our website address is: www.kbell.ie