There are many advantages to outsourcing the calls to your business to an answering service. Outsourcing your calls can improve your efficiency, reduce your costs, help with staff retention, help grow your sales and provide better customer satisfaction to your customer base.
Your calls are handled professionally and cost effectively
Outsourcing your call answering to an outsourced call centre means that your calls are being handled by professionals who have been trained in answering calls. This can be done for a significantly lower price package than if the calls were answered by a receptionist. You don’t have to pay them salaries, and only use them as needed. You can get suitable service packages that are appropriately designed to meet your call volume needs.
Outsourcing your call answering service to experts like Kendlebell gives you the ability to connect with your customers for a fraction of the cost of a receptionist. See our Virtual Receptionist Service for more
Access to sophisticated technical infrastructure
Most telephone answering services use the latest technological infrastructure to meet the growing demands of their clients. This will allow you, as a client, to avail of this infrastructure without having to invest in same. Your telephone answering service provider will deploy their own customised proprietary systems to handle your calls efficiently and provide feedback on volume of calls and duration.
Frees up resources in your business
The answering service will help you manage the business more efficiently. You will be able to free up existing staff to work on core business products and services. A noticeable improvement in performance will be observed as you offload the customer handling side of things to a team of experts. This improvement will also correlate with higher sales and deals, helping to increase your bottom line.
Never miss an appointment
By outsourcing your telephone answering needs, you improve your chances at meeting your sales targets. Phone calls from existing and potential customers will no longer go unanswered or even worse, go to voicemail. Typically, the answering service will have access to your diary. The person answering the client’s call will reassure them and schedule a suitable appointment time. The fact that you’re no longer missing out on business phone calls can help grow your business.
Create a good first impression and provide better Customer Satisfaction
When you outsource your calls to an answering service you are entrusting the calls to knowledgeable experts who are trained in the art of connecting and empathising with customers. Your clients will be greeted by Personal Assistants capable of handling their request and, as a result, will want to come back for future business. Client retention is all about making that good first impression. After all, retaining a client is cheaper than forever looking for new clients.
Existing staff can get on with their core business
Your existing staff aren’t forced to perform tasks they don’t specialise in. They can get on with their core business tasks, whether that be sales, administrative or creative. This reduces burnout and will allow you to retain and incentivise staff for a longer period. You don’t have to worry about sickness or holidays of your own staff as the answering service will always be fully manned and ready to take your calls