What is Calander Management?

Effective Calander Management is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist!

While similar to Diary Management, it ensures that your day to day processes are running effectively and smoothly is crucial to every company. … Calander Management offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.

Why is Calander Management important?

A work diary is essential for ensuring you complete every task at hand. … A well-managed diary displays everything in one place, making it hugely preferable to trying to keep track of deadlines on a stack of post-it notes.

Good Calander Management skills focus on:

Appointment scheduling with sufficient buffer time between them, to allow for travel time, pre-meeting preparation or even a much-needed lunch break.

Ensuring you are always aware of your commitments and don’t miss anything, even if your schedule is changed at short notice.

Making sure time is only set aside if there is a clear objective and agenda for each appointment.

Trying to match your natural working style with your diary commitments. Perhaps you’re an early riser and like to do breakfast meetings, or you prefer to work later and don’t like to have any commitments on Friday afternoons, your schedule should be set up to get the maximum out of your working time (not make you feel overwhelmed or ineffective!).

Preferably, syncing your diary with your inbox. If you delegate diary management, it’s often more effective if that same person has access to (and actively manages) your inbox too. Otherwise it’s easy for them to miss something and you also have to put in extra work, acting as a go-between between your inbox, your PA and your diary.

Checking you have the best technology setup for you. Whether that’s a cloud-based solution like Google G Suite or Office 365, or something a little less modern, but more convenient for you, a diary can only be managed effectively if you can, well, easily manage it! An effective Diary management system is very important.

The ultimate goal is to use your time as effectively as possible. That involves a combination of strong technique and the right tools for the job and will allow effective Calendar management.

Benefits of using outsourced Calander Management

Successful businesses have an efficient and organised diary. This helps ensure you are able to run your day to day processes effectively and smoothly. But this can quickly become a problem once the number of incoming calls start rising and customer demand exponentially increases. Appointment management becomes a hassle and time-consuming task especially if you are in a meeting.

A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. Your will free up your time to look after your clients rather than having to constantly answer the phone and book the meeting into your diary.

Outsourcing your Calander Management to a third-party company can have huge benefits for your company especially when it comes to improving both time management skills and freeing up valuable in-house staff working hours. By working closely with an outsourced administration manager, you can receive the following benefits:

• Efficient SchedulingProfessional Calander Management teams meticulously handle all your appointments and meetings, keeping you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, aesthetic clinics, and beauty salons. The enormous and often continuous stream of clients quickly become a burden for you to manage, but a professional diary management team makes your job a lot easier.
• Better in-house performance levelsAdministration tasks can be time consuming for all businesses. By outsourcing Calander Management, you can ensure that your in-house staff have the time resources available to them to continue providing customers with a high-quality standard of customer service.

Features of a Good Calander Management

Calander Management continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.

By outsourcing your diary, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie

Missed calls are missed opportunities. Whether you’re a solo entrepreneur juggling tasks or a small team with more work than hands, calls can easily slip through the cracks. But what if you had a way to catch every single one—even after the fact?

 

 

That’s where Kendlebell comes in, not just to answer calls live, but also to follow up on missed calls and keep your business running smoothly.

 

 

Missed Calls = Missed Money

Every call that goes unanswered could be:

• A potential customer ready to buy

• A client needing help before they go elsewhere

• A partner with a new opportunity

People rarely leave voicemails anymore—and they almost never call back. If you’re not following up quickly, chances are your competitors are.

 

 

 How Kendlebell Can Return Calls for You

A modern answering service doesn’t just pick up the phone when you can’t. They can also:

• Monitor missed calls during business hours or after-hours

• Follow up with a call on your behalf

• Provide basic info, take orders, book appointments, or qualify leads

• Escalate priority calls directly to you when needed

It’s like having a virtual receptionist who’s always on top of things, making sure no opportunity falls through the cracks.

 

 

 

 Fast Response = Better Impressions

Speed matters. The quicker someone hears back from your business, the more professional and reliable you appear. In a world full of instant responses, a follow-up even an hour later can feel like a breath of fresh air to a customer.

With an answering service returning missed calls, you stay responsive without being glued to your phone 24/7.

 

 

 

 Who Is This Ideal For?

This kind of follow-up support is especially great for:

• New businesses or solo entrepreneurs trying to build trust and reputation

• Tradespeople and mobile businesses who can’t always stop to answer the phone

• E-commerce brands looking to humanize their customer service

• Clinics, consultants, or professionals who book appointments and handle sensitive calls

 

 

You only get one chance to make a first impression—and sometimes that first impression is the second call.

Let an answering service follow up with every missed call so you never miss a chance to grow your business.

 

 

Learn More About Kendlebell

Visit our service page here for more information on all our services.

For any queries please contact us here or call us on 1800 839 955

Outsourcing your telephone surveys offers several advantages that can enhance your business operations:

 

1.Cost Savings: By outsourcing to Kendlebell , you eliminate the need to invest in infrastructure, technology, and training for an in-house team, leading to significant cost reductions. The survey will be completed on time and on budget.

 

2.Access to Expertise and Advanced Technology: We provided access to trained professionals and the latest technologies, ensuring efficient and effective survey executionn

 

3.Scalability: Kendlebell services can easily adjust to your business needs, scaling operations up or down based on demand, which is challenging with an in-house team.

 

4.Improved Data Quality: Professional firms specialize in survey methodologies, leading to higher quality data collection and analysis.

 

5.Focus on Core Business Functions: It is very cost effective to outsource business telephone surveys compared to internal staff carrying it out as they may have to be trained, reallocated from other tasks (which still must be competed), and may get distracted by current tasks and customers.

 

We  collaborate with clients to develop tailored scripts and questionnaires, conduct telephone interviews using client-provided contact lists, and deliver summarized results in an agreed format. By partnering with us you can leverage our expertise to gain valuable insights about your customers without the overhead of managing surveys internally.

Visit our service page here for more information on all our services.

What is a Virtual Reception Service?

A virtual reception service is a remote call handling service where professional receptionists manage your incoming calls, messages, and other communication tasks. These services ensure that your clients and customers receive prompt, professional responses without the need for an in-house receptionist.

 

Key Benefits of Using a Virtual Reception Service

 

Cost Savings

Hiring a full-time, in-house receptionist can be costly. Salaries, benefits, and training expenses add up quickly. Virtual reception services, on the other hand, offer a more affordable alternative. You only pay for the services you need, which can significantly reduce overhead costs.

Enhanced Professionalism

First impressions matter and a virtual receptionist ensures that all calls are answered promptly and professionally. This level of professionalism can enhance your company’s image and build trust with your clients and customers.

Increased Availability

A virtual reception service ensures that your business remains accessible outside of regular office hours. Whether it’s early in the morning or late in the evening, your clients can always reach a live person, improving customer satisfaction and loyalty.

Improved Efficiency

Virtual receptionists can handle a variety of tasks beyond just answering calls. They can schedule appointments, manage your calendar, forward important calls and even handle basic customer service inquiries. This allows your in-house team to focus on more critical tasks, improving overall efficiency.

Scalability

As your business grows, your communication needs will change. Virtual reception services are highly scalable, allowing you to adjust the level of service as required. This flexibility ensures that your business can handle increased call volumes without missing a beat.

Enhanced Customer Experience

Providing excellent customer service is crucial for retaining clients. Virtual receptionists are trained professionals who can handle customer inquiries with care and efficiency. This leads to a better customer experience, which can result in higher customer retention rates and positive word-of-mouth referrals.

Focus on Core Business Activities

By outsourcing reception duties to a virtual service, your team can concentrate on core business activities that directly contribute to growth and success. This can lead to increased productivity and more strategic use of company resources.

Why Choose Kendlebell for Virtual Reception?

Kendlebell is a leading provider of virtual reception services, offering a range of solutions tailored to meet the unique needs of businesses. Here are a few reasons to consider our services:

• Experienced Staff: Kendlebell employs highly trained, experienced receptionists who provide professional and courteous service.
• Customisable Plans: With a variety of plans available, we can customise our services to match your specific requirements.
• Advanced Technology: Utilising the latest technology, we ensure seamless call handling and communication management.
• Proven Track Record: Many businesses have benefited from our services, improving our efficiency and customer satisfaction.

 

Conclusion

Incorporating a virtual reception service into your business strategy can provide numerous benefits, from cost savings to improved customer experiences. By choosing a reputable provider you can ensure that your business communication is handled professionally and efficiently, allowing you to focus on what you do best.

For more information on how virtual reception services can benefit your business, visit Kendlebell today or call us on 1800 839 955.

 Virtual Receptionist for Solicitors makes sense

 You only get to make a first impression on a new client once. A virtual receptionist plays a vital role in welcoming a client to your business, so it is essential that initial conversation be engaging and friendly. Read here for more about the Virtual Receptionist for Solicitors service that we provide.

Never miss a lead

When calling a law firm, new leads may be seeking guidance through complicated legal procedures, or simply require quick answers to simple questions. Regardless, being greeted by a friendly and competent receptionist on the other end of the phone goes a long way towards making a positive impression.

Experienced legal receptionists working on your behalf

Kendlebell act as receptionists for legal practices of various sizes. Outsourcing your receptionist activities not only allows your staff to concentrate on fee generating tasks but also delivers a range of efficiencies and significant cost savings to your practice.

Testimonial from Solicitor in Dublin 2

“We were cautious when outsourcing our phone, however we find the Kendlebell staff and service confidential and totally professional” See all our testimonials here.

No one will know you have outsourced your receptionist function

Calls are answered in your practice name and our PA’s contact you and your colleagues on your direct line or mobile. They announce each call and if you wish to take the call, transfer it seamlessly to you. If you reject the call or are not available, we will take a detailed message and relay it to you by priority email or text. We also send an end of day email summary of all calls taken to relevant members of your team.

Confidentially is key

The Kendlebell team understand the highly confidential nature of your calls. Each team member assigned to handle your calls is a trained professional PA and a long-term trusted employee of Kendlebell. All our employees sign confidentiality and non-disclosure agreements.

 Short term cover – holidays, breaks, overflows or illness

The Kendlebell services can also be used where your full-time receptionist is ill or on holiday. You can simply forward your reception to our PAS and they will act as your receptionist for as long as required. Some solicitors forward calls to us when their receptionist is on a break or lunch. We will ensure continuity of reception with no calls missed during this period.

Outsourcing generates significant savings for law firms

Using Kendlebell services in this manner will generate significant savings for your practice, not having to employ temps during Holiday and sickness periods. Kendlebell will only charge you for calls taken.

Outsourcing is very cost effective see our prices here

All businesses should consider outsourcing their virtual reception services. It will help improve efficiency right throughout the business. Learn more about Kendlebell here

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Learn more about us here 

Among our services are:

Business Telephone Answering / Message Taking

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business Phone Answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception service

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Virtual Business Address

Your new localised address can be used on all company stationery, letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address, and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local, you need a localised business address.

Localised Telephone Numbers

Area call numbers

Kendlebell provide true local numbers e.g., Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland, and international numbers are also available
• Ideal for expanding your local reach in publications

Non-Geographic numbers – Kendlebell can also supply you with an 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

 

 

 

 

 

 

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider an outsourced Business Telephone Answering service. This will help your business in many ways.
Top notch Call Handling
When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.
Makes sense financially
Outsourcing your Business Telephone Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.
Maintain a professional image
When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.
Scalable
By outsourcing your business telephone answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable telephone answering services will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.
Creating a good first impression
By outsourcing your business telephone answering service, you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls
One of the key advantages to outsourcing your business telephone answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.
Improved customer service
To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your business telephone answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.
Frees up time to spend on what really matters to your business.
In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your business telephone answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.
An integrated approach
Outsourcing your Business Telephone Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.
Conclusion
By outsourcing your business telephone answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market.See more here .  See details of our company below.
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
• Telephone Answering / messaging
• Virtual Reception services
• Diary Updates
• Order Taking
• Back Office Processing
• Credit Card Processing
• 24/7 cover
• Telemarketing
• Customer Surveys
• Database cleansing
• Business Address
We provide a very Personalised and Cost-effective service. Kendlebell in Fairview currently have circa 250 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.
Our website address is: www.kbell.ie. Our Freephone number is: 1800848646

In the fast-paced world of business, maintaining seamless customer service is crucial for retaining clients and nurturing business relationships. However, even the most dedicated professionals need time off for rest and rejuvenation. This is where a reliable call answering service can be a game-changer, especially during holiday periods.

Why Use a Call Answering Service for Holiday Cover?

1. Continuous Customer Support:

When key personnel are on holiday, unanswered calls can lead to missed opportunities and frustrated clients. A call answering service ensures that every call is promptly answered, providing reassurance to customers that their inquiries are being addressed promptly.

2. Professional Representation:

First impressions matter. A professional call answering service ensures that your business is represented in a polished and professional manner. Trained operators handle calls with courtesy and efficiency, maintaining your brand’s image even in your absence.

3. Enhanced Productivity:

Your team’s productivity should not suffer when individuals take well-deserved breaks. By outsourcing call handling during holidays, your staff can focus on core responsibilities without interruptions, boosting overall productivity.

4. Cost-Effectiveness:

Hiring temporary staff or burdening existing employees with additional responsibilities can be costly and inefficient. A call answering service offers a cost-effective solution, providing comprehensive coverage without the overhead costs associated with hiring and training new employees.

6. Scalability and Flexibility:

Whether your business experiences seasonal fluctuations or sporadic peaks in call volume, a professional call answering service scales according to your needs. This flexibility ensures that you receive optimal support regardless of fluctuations in workload.

 

Why Choose Kendlebell?

Kendlebell is a leading provider of call answering services trusted by businesses across various industries. Here’s why they stand out:

• Experience and Expertise: With decades of experience, Kendlebell understands the nuances of effective call handling, ensuring every interaction reflects positively on your business.
• Tailored Solutions: We offer customisable service plans tailored to meet your specific requirements, whether you need 24/7 coverage or support during specific hours.
• Technology-Driven Approach: Leveraging state-of-the-art technology, Kendlebell seamlessly integrates with your existing systems, providing real-time message delivery and call forwarding as per your preferences.
• Customer Satisfaction: Our commitment to exceptional service and customer satisfaction is evident in their long-standing client relationships and positive feedback.

 

Conclusion

Investing in a call answering service such as Kendlebell during holiday periods is not just about maintaining operational continuity—it’s about safeguarding your reputation and enhancing customer satisfaction. By entrusting your call handling to professionals, you demonstrate your commitment to service excellence even when your team is away. You can read more about our Holiday cover service here.

Ensure your business remains accessible and responsive at all times with Kendlebell’s reliable call answering solutions. Visit Kendlebell.ie to explore how their services can benefit your business today.

When your business suffers from missed calls, you’re not just missing out on a single conversation. You’re also losing out on valuable opportunities to grow your business. Business communication rarely hinges on a single phone call, but there’s also no second chance at a first impression. When callers get your voicemail, they often decide to hang up and dial one of your competitors instead. This means lost sales opportunities and a revenue boost for your competition.

Your competitor may get the call

Missed calls represent missed opportunities to convert prospects into paying customers. When you let calls go to voicemail, you’re not just missing out on important conversations – you’re missing out on valuable business. For example, if you are a Medical Consultant and you charge €150 per consultation, missing 3 calls in a working day is going to cost you €450 a day in revenue. Assume you work 220 days a year, that amounts to almost €100,000 a year in lost revenue. This doesn’t take into account the ongoing repeat revenue from each lost customer or the referrals that lost customers may provide to you.

Unnecessary work returning calls

Missed calls can also create extra unnecessary work for you and your staff. You will spend valuable time returning calls, following up and playing phone tag just to get up to speed. And then possibly discover that the potential customer has already rang your competitor and booked them.

Common causes of missed calls

• Staff may be too busy with other duties to answer the phone with the result that calls go to voicemail.
• Sometimes, technology is to blame for missed calls. Without the right infrastructure in place to field high call volume, employees can quickly become swamped.
• In some cases, your employees may be too busy focusing on other forms of customer service to avoid missing a call.
• In an increasingly globalized economy, your competition may be open and available 24 hours a day. If you are not staffed to handle calls outside of the normal working day, you may miss valuable sales calls outside of normal business hours

Missed call statistics

A shocking 89 percent of consumers say they stopped doing business with a company after a poor customer service experience. While you might think letting your calls go to voicemail is a harmless decision, you might be alienating customers without even realizing it. it’s six to seven times more expensive to attract customers than it is to retain them. You can pour money into expensive marketing and advertising campaigns, but if there’s no one on the end of the line when customers dial your number, you’ve thrown that money away.

30 percent of people say the worst part of a bad customer service experience is the inability to reach a real, live human being. Indeed, the average person will spend 43 days of their lives on hold. There’s nothing that alienates a caller faster than sending them to talk to an answering machine or virtual voice attendant. As evidenced above, people hate leaving messages with a machine. There is simply no way of knowing if their message will ever be heard. In addition, people usually aren’t very good at leaving voicemails, leaving out important contact information and pertinent details.

The impact on your business’s reputation

The adage, “you never get a second chance at a first impression” is so true. A single missed call can leave a terrible impression on the person at the end of the line. Once you’ve become associated with poor customer service, the impression can be very difficult to shake. Because of the internet, business reputation matters more than ever. When a customer searches for your business online, they’re instantly shown reviews of your services and products. If your reputation is anything less than excellent, prospective customers may opt to do business with your competition instead. These reviews could say that there were lots of missed calls or delays in returning calls. This will impact on your reputation and potential for new business.

Improve customer service now

An outsourced answering service ensures quality call performance every time the phone rings. Receptionists have access to the latest technological advancements in the industry, allowing them to capably assist callers with whatever questions or concerns might arise. With dedicated agents covering the phone lines, your in-house team will have more time than ever to dedicate to their duties and projects. Importantly, callers won’t be aware that they’re speaking with an answering service. Agents are trained to work from customised call scripts that mirror the precise language, policies and procedures your own team follows.

Kendlebell offers affordable, reliable call service for companies hoping to improve their business communications. Professional representatives are available 24 hours a day, seven days a week to be the friendly, helpful voice of your brand as they assist customers, offer solutions, take messages, route calls, schedule appointments, place orders and more. See for yourself how effective Kendlebell call services can be. The testimonials section of our website has first-hand reviews of our offerings. To truly understand the power of Kendlebell, though, you should try it our yourself. Try our 7-day Free Trial. For seven days, you can try our service with no obligation to continue once the trial period ends. With so much to gain and so many missed calls at stake, why not give Kendlebell a try?

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit www.kbell.ie for more information on all our services.

Kendlebell provide Diary Management Services on behalf of a variety of customers, mostly professionals e.g., Physiotherapists, Doctors, Dentists. This involves the client outsourcing their online diary to Kendlebell which we can access securely and update it as necessary.

What is Diary Management?

Diary Management will involve either making, changing, or cancelling an appointment. We can take volumes of calls for each client every day and it frees up our client to provide their services, safe in the knowledge that Kendlebell will fill up their diary with appointments and ensure they never miss a call. Learn more about our Diary Management Service.

Why is Diary Management important?

Outsourced Diary Management ensures you never miss a call to

• Make an appointment
• Change an appointment
• Cancel an appointment
• Maintain your professional image

Never missing a call ensures you fill your diary even while you are working on your clients.

An outsourced Diary Management service allows you to focus on your client and not be impolite and take calls at the same time. Missed calls could cost you money as callers may go elsewhere for the service they seek.

Cancellations filling is key to Diary Management

A service often required of the Outsourced Dairy Management Service is filling in cancellations. It is often not feasible for you to take calls while with a client and then ring someone from your waiting list to fill in that appointment.

Kendlebell can manage your waiting list and try fill those gaps while you work with your clients, so your fee income is maintained. Often you may only get to listen to your missed calls too late in the day to fill the gaps. Kendlebell look after your business while you provide the service to your clients. A cancellation can immediately be worked upon.

How does a Diary Management service work?

Our Diary Management team provide a personal, friendly approach that can really make an impact and promote a professional experience with your business contacts, right from the start. Your diary management appointment scheduling will be as if it is your own staff doing it for you. In some cases, we provide administration services as well to our clients such as updating email and confirming appointments on their diary and contacting the patient to inform them of their appointment time.

Learn more about Diary Management service from Kendlebell here 

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here 

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit www.kbell.ie for more information on all our services.

 

If you are getting to the point in your company’s growth where you are struggling to meet growing volume, it makes sense to consider Inbound Call Answering. This will help your business in many ways.

Top notch Inbound Call Answering

When you outsource your business telephone answering to an outsourcer, you can avail of many advantages. A typical outsourcer will work with you to produce well-developed call scripts for their agents. Most reputable outsourcers will provide speech training to their agents so that problems related to speech rate, accent etc do not arise during customer interactions. In addition to the above, all outsourcers will give their agents access to sophisticated CRM packages so that the agent always has full details available when dealing with a customer.

Makes sense financially to outsource Inbound Call Answering

Outsourcing your Inbound Call Answering can bring significant savings to a business. Developing your own in-house call centre can be very expensive and time-consuming. It requires significant investment in hardware, recruitment, and training. Generally, business owners try to handle incoming calls by hiring full-time agents. This brings the problem of unnecessary expenses as they must pay a salary, for holidays, sick leave and of course, when business is slow. By outsourcing, you can cut your cost per call, saving on staff and equipment, and only paying for the service on a “by Call” basis. i.e. This avoids the need to carry large fixed costs and allows you to incur expense only when you need to. See how much it will cost for your business by visiting our website here.

Maintain a professional image by outsourcing your Inbound Call Answering

When calls are being answered quickly and in a professional manner, it creates the correct impression for your customers. It portrays your company image as being pro-active and customer friendly. The agent will answer your calls to a script as agreed with you and will either patch the call through to the right person in your business and take a message and email or text on.

Scalable by outsourcing you Inbound Call Answering

By outsourcing your Inbound Call Answering, you are effectively scaling to meet demand. This will allow you to have all your calls answered professionally whether you are busy or in a quiet period. This can be very difficult to do with an internal team, requiring hiring and firing on a seasonal basis. It also means that you eliminate the requirement to deal with service outages. Most reputable Inbound Call Answering will be supported by world-class technicians who can deal with outages efficiently, restoring service quickly.

Creating a good first impression by outsourcing your Inbound Call Answering

By outsourcing your Inbound Call Answering you are ensuring that your calls will be answered in a professional and customer friendly manner. This will ensure the best possible response to customer enquiries on every call. You will typically work with the outsourcer to ensure that their staff are well trained in how to answer your calls. This means that whether the call is a prospective lead, information request or just a general enquiry, your customers and business partners will be answered efficiently and accurately.

Out of Hours calls by outsourcing your Inbound Call Answering

One of the key advantages to outsourcing your Inbound Call Answering is that you can avail of 24/7 availability. You are not relying on your staff to work overtime or be available all day around. At the present time, customers want companies to be available around the clock so that queries related to products or services can be resolved at any time. For customers offering an E-Commerce offering, round the clock support is not even an option. It is essential. For businesses with markets in the USA or Australia capturing enquiries during their local business hours need to be handled during those hours. If you outsource your business telephone answering service, 24/7 service can be provided to your customer base.

Improved customer service by outsourcing your Inbound Call Answering

To allow companies to stand out when compared to their competition, first class customer service is required. If calls are not answered on time and in a professional manner, this can lead to a diminution in customer satisfaction levels among their customers. This where outsourcing your Inbound Call Answering can help. Availing of such outsourced services can be helpful to companies as it will ensure that they always have high quality customer service without letting customer calls go unanswered. On a typical customer service call, customers are greeted personally at the start of the call, invited to share their problems, and are provided with prepared satisfactory resolutions to their problems in a timely manner. All of this contributes to better customer service.

Frees up time to spend on what really matters to your business.

In the business world, time is everything. You need to manage all aspects of the business to ensure your company’s growth. By opting to outsource your Inbound Call Answering, you do not have to manage core and non-core business activities in tandem anymore, which means you can focus on what really matters for your business growth. You can do this in the knowledge that all your incoming, sales and customer service calls are being handled in a professional manner.

An integrated approach by outsourcing your Inbound Call Answering

Outsourcing your Inbound Call Answering can easily integrate very well with your existing customer structure. For example, incoming customer service calls can be handled by the outsourcer after they have trained their agents while more sensitive call such accounts queries can be taken directly by the internal staff of the company. This will work seamlessly without quality being compromised in any way.

Conclusion – outsourcing your Inbound Call Answering

By outsourcing your Inbound Call Answering, you can ensure that your calls are answered quickly and politely, take advantage of the technology which most outsourcers will have invested in, and ensure that you have available to you at all times a large team of polite and knowledgeable call experts. This can all be done in a very cost-effective manner freeing up funds which can be invested in other parts of the business. Kendlebell provide a range of outsourced business telephone answering services to the Irish market. See more www.kbell.ie See details of our company below.

Kendlebell Overview

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you’ll never miss another new enquiry again.

A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.

If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.

They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.

All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.

While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start.

You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.

Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Holiday Cover

You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.

For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.

To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.

Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.

Telemarketing / Appointment generation

Kendlebell can follow up a direct mail shot or an email campaign by making a call and attempting to set up an appointment on behalf of our clients. This is a proven sales strategy and can be a very cost-effective method to grow your sales. We will agree a script with our clients in advance of the calls which can be adjusted depending on the success levels of the calls. In the case of Diary Management, we can call those on waiting lists and fill the gaps so fees can be generated while the client is busy with appointments.

Customer Surveys by telephone

We will work with our clients to agree a suitable script / questionnaire before undertaking the telephone survey work. Using a suitable contact list (usually provided to us by our clients), we will conduct the telephone interview and update either on the clients or our own systems. We can identify ourselves as making the calls on your behalf or we can say it is by an independent agency. At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.

Database cleansing services

Typically, we will be provided with a database from our customers that may be out of date, not checked recently or the contact person is not clearly identified. Our team will then take this data, phone the various companies and verify the data on the clients’ database. Sometimes, where we don’t have telephone numbers, we will verify the data by way of internet search. At the end of each project, our clients will be provided with an updated database

Back Office Processing

Are your back-office processes damaging your effectiveness and proving too costly? Does it take up much of your time doing basic administration? Is it routine work that could be outsourced? Do you have difficulty scheduling work when it is very busy Kendlebell can lower your costs and increase your productivity today. Whether you require help logging enquiries, need orders or data processed or outbound mailing we can assist you. We help clients provide training to their nominated Kendlebell PA’s, so we not only cater to your needs but exceed service levels. Kendlebell will agree a detailed specification of the services required with our customer and then agree a detailed modus operandi as how we will deliver the services on behalf of our customer.

Virtual Business Addres

Your new localised address can be used on all company stationery; letterheads, business cards, web site and any other promotional material. This will enhance your corporate image and ensure you give that all important professional first impression. We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address.

Localised Telephone Numbers

Area call numbers – Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.

• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publication

Non-Geographic number – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).

We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service

We have recently received a Business All-Star Accreditation

This accreditation is an outstanding achievement and recognises the hard work and dedication of our team in providing a best in class service to all our customers. Business All-Star accredited companies are defined as; progressive, indigenous Irish businesses which meet the highest standards of verified performance, trust, and customer centricity. We would like to thank our customers who validated the mystery shoppers of the Business All Star Foundation who acknowledged our customer focus and continuous high standards.

The award is recognising best in class and Kendlebell are proud to hold this Accreditation and will continue to deliver high standards of professionalism and customer focus as these are the reasons that attract new customers and continue to hold onto existing customers. In achieving this accreditation, we join a unique group of businesses and we believe this continues to demonstrate our commitment to improving our service to our customers and suppliers. The three pillars of All-Ireland Business All-Star accreditation are Performance, Trust and Customer Centricity.

Our website address is: www.kbell.ie