We are absolutely delighted to announce that Kendlebell have been shortlisted as Finalists for the 25th Irish Franchise Association Awards. The categories are Business to Business Franchise of the Year along with the other finalists ActionCoach, Business Doctors, and SNAP as well as Service Franchise of the Year finalist Chem-Dry, Kare Plus and Right at Home.
After a two year absence, due to the impact of the Covid-19 pandemic restrictions, the Awards make a welcome return to reward and recognise Ireland leading Franchisors and Franchisees. This is the 25th year of these awards.
The results will be announced at a Gala Evening on the 25th March at the Radisson Blu Royal Hotel. Winners are identified through an established independent adjudication panel, chaired by Mr. Bobby Kerr.
Kendlebell was a previous winner of the best Emerging Franchise Award.
Tom, Michelle and all the team are delighted to be recognised for these 2 awards and please keep your fingers crossed we get an award on the night.
Why Legal Practices Need Professional Call Handling
Legal clients expect professionalism, responsiveness, and confidentiality. But what happens when:
- Calls go unanswered because the team is tied up in meetings or court?
- Prospective clients ring after hours and leave no message?
- Admin staff are overloaded, leading to missed appointments or double bookings?
These scenarios can lead to missed opportunities, frustrated clients, and an overworked team. Outsourcing to Kendlebell helps solve these common challenges, ensuring your practice runs smoothly and clients feel valued from the first interaction.
How Kendlebell Supports Legal Firms
1. Professional Call Answering
Kendlebell’s trained virtual receptionists answer calls in your firm’s name, following your script and tone of voice. Whether it’s a new client enquiry, an existing case update, or an urgent call, we handle each interaction with the professionalism your clients expect.
2. Appointment Scheduling
Keeping track of appointments can be tricky, especially if you’re juggling multiple cases. Our team can manage your diary, schedule client consultations on your behalf—saving you time and reducing the risk of double bookings.
3. 24/7 Availability
Legal matters don’t stick to a 9-5 schedule. Kendlebell provides out-of-hours and weekend call handling, so your clients can reach your firm at any time, even when your office is closed.
4. Message Taking and Call Filtering
Not every call requires your immediate attention. Kendlebell can filter calls, taking messages for non-urgent matters and forwarding only priority calls, helping you stay focused on your legal work without distractions.
5. Confidentiality and Compliance
Confidentiality is critical in the legal profession. Our team understands the importance of discretion and follows strict protocols to protect your clients’ privacy and ensure compliance with data protection regulations.
The Benefits for Your Legal Practice
✅ Never Miss a New Client Lead
Every call is answered promptly and professionally, ensuring no potential client slips through the cracks.
✅ Improve Client Satisfaction
Clients appreciate prompt responses and seamless communication, boosting their confidence in your firm.
✅ Free Up Your Team’s Time
Your legal team can focus on casework, not call handling or diary management.
✅ Cost-Effective Support
Outsourcing to Kendlebell offers the professionalism of a full-time receptionist without the overhead costs.
Who We Work With
We proudly support a wide range of legal professionals, including:
- Solicitors and Barristers
- Conveyancers
- Family Law Practices
- Personal Injury and Compensation Firms
- Corporate Legal Teams
Ready to Lighten the Load?
If your legal practice is ready to streamline communications, increase productivity, and enhance client service, Kendlebell is here to help. Get in touch today for a free consultation, and find out how we can support your firm.
Visit our service page here for more information on all our services.
For any queries please contact us here or call us on 1800 839 955
Picking up the phone is a highly lucrative activity for local businesses. Nearly half of local mobile searches end in a phone call, meaning your phone line is teeming with potential customers. Small businesses in particular cannot afford to miss a potential new business call or sales enquiry.
But most small business owners are only able to answer 38% of calls, and most callers won’t wait more than a minute for someone to answer. What’s worse, 85% of callers who go to voicemail won’t call back, meaning you’ve likely lost a customer. With potential revenue on the line, why do local businesses have such a hard time answering the phone?
Managing unexpected surges in incoming calls is a constant balancing act. Local businesses can’t afford to over-staff receptionists, so the customer experience suffers.
But there’s a better way.
Kendlebell can support your phone staff and prepare you for unknown ebbs and flows in customer calls. It can help you delight current customers and convert new prospects, all while ensuring you never miss another call.
But first, let’s clarify the problem: what is call overflow?
What is call overflow?
Call overflow refers to any incoming calls that your staff can’t answer. It can be the result of not having enough employees, having an unexpected volume of in-person customers, or simply receiving calls outside of business hours.
It’s problem businesses simply have to plan for. If you don’t have a solution for handling call overflow (such as a phone answering service), then these calls either go to voicemail or the caller hangs up. Either way, you’re probably losing business.
Sometimes the causes of call overflow are predictable. For example, during major events like Rugby internationals, restaurants should expect a lot more calls (and have more staff on hand). If you are promoting your business and a promotion gets closer, hair salons and barber shops should plan for more calls and walk-ins. Estate agents tend to be busiest during the summer.
But surges in telephone traffic cannot always be predictable Say, for example, one of your clients gets a glowing review on social media or maybe a key employee calls in sick, your business could be swarmed with phone calls which you wont be able to handle unless you plan for this eventuality.
Kendlebell can support expected and unexpected increases in call volume to allow you capture more business through the phone.
Call overflow solutions
Hiring full-time staff to manage excess calls doesn’t always make financial sense for a business. And not having enough staff is only part of the problem. A front desk receptionist is a huge investment, and they have limited capacity. Plus, when they go home for the day, there’s nobody around to answer inbound calls.
In these cases, outsourcing phone support is a scalable and cost-effective option.
Kendlebell offer a solution for small businesses who can’t get to answer those important calls within a few rings. Preset your telephone system or mobile so that when the call is not answered in say 4 or 5 rings – it automatically transfers to Kendlebell’s Virtual Receptionist team, so every call is answered, and no calls are missed. For a modest monthly fee this can be set up and you only pay for the calls that transfer to the Overflow Call Answering service. See the full range of Inbound Telephone Answering services available from Kendlebell here.
Here are 3 call overflow solutions to reduce your rate of missed calls:
1. Rely on a Telephone Call Centre for Overflow Call Answering
Employ an overflow call centre to handle call volume surges, take the pressure off your team and elevate your customer service. Depending on your needs, call centres can answer incoming calls, take orders or make appointments and take cancellations. Kendlebell can set up call forwarding after a set number of rings or when the phone line is unavailable.
Typically, larger organisations that receive hundreds of calls per day stand to benefit from a designated or outsourced call centre. Some examples include tech companies, financial and legal services companies, retailers and healthcare agencies and professionals.
2. Hire a Virtual Receptionist
Virtual receptionists take on some of the roles of a traditional receptionist. They answer incoming calls, take notes, escalate conversations and make appointments. Kendlebell also learn about your business to help assess the importance of a call. Medical consultants, marketing agencies, real estate agencies and law firms tend to take advantage of virtual receptionists.
3. Use a Business Phone Answering and Message Taking service
For some companies, most callers just need to be routed to another person or department. In these cases, answering services are a great solution. Answering service agents essentially act as a switchboard to send calls to specific team members. They can answer simple, non-technical or industry-specific questions, such as, “Where is your business located?” or “What are your hours of operation?”
Kendlebell offer a Free Trial to businesses who wish to see does this service work for them. see HERE
Pay for service as you receive it.
A typical Business Phone Answering & Message Taking Service such as Kendlebell will invoice on a Pay as you go model. Companies using such services are charged only for the calls taken and messages relayed. The costs are completely variable, and it allows the company to match its costs with its revenue. Kendlebell have a price calculator on their website so you can estimate the monthly costs based on your projected volume. learn more about the costs involved using our unique Price Calculator for outsourced telephone answering for small businesses here
Check out your Call Answering metrics
Outsourcing phone answering to a call centre or answering service might save you from hiring another full-time employee. So, it is advisable to check out some statistics of your own first:
Average Abandon Rate: Abandon rate measures the number of inbound phone calls that are dropped by the customer before speaking to someone. To measure the average abandonment rate, divide the number of abandoned calls by the overall number of calls you’ve received. One thing to note: Most companies leave out any calls that were dropped within the first five seconds.
Average Time to Answer: The average time to answer, or the average speed to answer, measures how long it takes for an agent to pick up the phone. It specifically calculates how long an agent’s phone rings before he or she picks up, not how long your customer was spent in queue.
Average Time in Queue: On the other end of the spectrum, the average time in queue measures the customer’s time spent waiting for someone to pick up the phone. This call centre metric correlates with customer satisfaction, especially given that customers aren’t willing to wait more than a minute for a business to answer the phone.
Using Kendlebell’s Call Overflow service will make your business more efficient at a very reasonable cost.
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently.
Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
There are several reasons why a small business should consider using a Business Phone Answering & Message Taking service. Among these are:
Avoid missing Sales calls
Sales calls are the most important calls a business can get. If a company is spending money on marketing or any other aspect of your business, it needs to make itself accessible to its clients. Getting just one sale a month through your Phone Answering & Message Taking Service could mean it will pay for itself. Using the Kendlebell Business Phone Answering & Message Taking Service, you can set up so that if you are busy in the office and are unable to answer the phones, the calls automatically get patched to the Kendlebell office and we will take a message for you.
Save money by using a Business Phone Answering & Message Taking Service
Telephone answering services represent a huge saving in comparison to handling your calls in-house. Not only do you avoid having to pay a salary, but you also save on the costs associated with having someone in the office. As well as this, many small business teams work remotely, and telephone answering services are a great way to organise and manage a remote team. See full details on this service here
Using a Business Phone Answering & Message Taking service frees up time for you and your staff to get on with your core activities
A Business Phone Answering & Message Taking Service filters and forwards calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions. By just looking at the messages from the Call Answering service, you can find out whether the call is from an important client or from someone trying to sell you a product or service. A phone answering service can handle many of the day-to-day enquiries, allowing you and your team to concentrate on growing your business.
Personalised Service for each individual company
With a good Business Phone Answering & Message Taking Service in place, your customers will receive a well-informed, polite, and friendly service, which will feel like a part of your actual business. You can give their agents service briefings, product descriptions and information about your staff, which allows the agents to handle a lot of basic enquiries without ever interrupting you in the office.
Helps with staffing problems
As well as eliminating another name from your payroll, a Business Phone answering & Message Taking Service gets rid of all the added responsibilities and stresses of hiring a dedicated receptionist. The answering service can cover calls at all times. The company management do not have to worry about sickness, holidays, unexpected absences.
Allows your company to appear larger
A Business Phone Answering & Message Taking Service lends your business a bit of legitimacy and the illusion of size. All calls will be answered immediately, and the outsourced staff will be trained to represent your company in a professional and efficient manner.
Pay for service as you receive it
A typical Business Phone Answering & Message Taking Service will invoice on a Pay as you go model. Companies using such services are charged only for the calls taken and messages relayed. The costs are completely variable, and it allows the company to match its costs with its revenue. Kendlebell have a price calculator which allows you to estimate the number of calls you expect and the calculator will give you the price per month. Look here for more information – here
Increases productivity of your staff
Research has shown that telephone calls are one of the single biggest distractions staff face while at work. The time wasted is not the time it takes to answer the call, it is all the time it takes to get yourself back into the swing of your work having handled the call. A Business Phone Answering & Message Taking Service can field all your calls, to allow you and your staff to concentrate on important business issues, only having to handle high priority calls.
Free Trials before committing
If you are not sure you really need a Business Phone Answering & message taking service or want to test how effective it will be for your company, many providers offer a free trial. A free trial means that you can measure whether a virtual receptionist really will improve your business. During the Free Trial, you can check the actual quality of the Phone Answering service and, at the end of the Free Trial, the Phone Answering service will let you know very accurately what your likely bill is going to be at the end of each month.
Learn more about a Free Trial with Kendlebell here
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Learn more about Kendlebell here
Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Diary Management Service – Why you should outsource.
Successful businesses need to have efficient and organised diaries. This helps ensure that they can run their day-to-day processes effectively and smoothly. However, managing the diary can quickly become a problem once the number of incoming calls start rising and customer demand increases. Appointment management becomes a hassle and time-consuming task particularly if you need to attend meetings on a regular basis during the working day.
A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. This will free up time for you and your staff to look after your clients rather than having to constantly answer the phone and book the meeting into your diary. See an outline of the service provided by Kendlebell here
Handling calls
Professional diary management teams meticulously handle all your appointments and meetings linking to your diary seamlessly. They keep you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, osteopaths, medical clinics, and beauty salons. An outsourced team of professional call handlers will make your job a lot easier, giving you time to get on with your core activity whether that be selling or operations.
Features of a Good Diary Management Service
Diary management services continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.
By outsourcing your diary management service, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.
Diary management services have a broad range of application in business sectors. Below are some examples of the most common sectors that use our diary management services:
Medical Diary Management
Patients like to be able to book appointments with doctors, physiotherapists etc at a time convenient to them. Instead of keeping your reception open late into the evening for patients who have irregular working hours, outsource your reception and diary management to make it easy for your patients to get appointments as and when they need them.
Property Appointment Booking
Whether you’re an estate agent or a private landlord, a diary management service can help you keep track of viewings diary up to date with viewings. It also means that potential tenants can still book viewings even if you’re out of the office for most of the day.
Consultant Appointment Booking
If there is one profession that takes more meetings than any other, it is probably consultancy. Whether it is checking in with existing clients or going to meetings to seal new business deals, a diary management service can help run these affairs more smoothly in your consultancy.
Outsourcing is very cost effective see our prices here
All businesses should consider outsourcing their Diary management services. It will help improve efficiency right throughout the business. Learn more about Kendlebell here
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
In the fast-paced world of business, maintaining seamless customer service is crucial for retaining clients and nurturing business relationships. However, even the most dedicated professionals need time off for rest and rejuvenation. This is where a reliable call answering service can be a game-changer, especially during holiday periods.
Why Use a Call Answering Service for Holiday Cover?
1. Continuous Customer Support
When your staff members are on holiday, it doesn’t mean your business stops. A call answering service ensures that every call is answered promptly and professionally, providing seamless customer support even when your regular team members are away. This continuity helps in maintaining customer satisfaction and loyalty.
2. Enhanced Efficiency
Instead of burdening other team members with additional responsibilities during holiday periods, outsourcing call answering to a specialised service allows your staff to focus on their core tasks. This enhances overall productivity and prevents burnout, ensuring your team remains fresh and motivated.
3. Professional Representation
First impressions matter. A call answering service employs trained professionals who understand the importance of representing your business professionally. They handle calls with courtesy and competence, sticking to your specific guidelines and providing a consistent brand experience to callers.
4. Scalability and Flexibility
Whether you run a small start-up or a large business, call answering services offer scalability to meet your needs. You can adjust call volumes and service hours based on demand, ensuring you receive the support required without overstretching your resources.
5. Cost-Effectiveness
Outsourcing call answering during holiday cover can be more cost-effective than hiring temporary staff or reallocating existing resources. It provides a predictable expenditure model with transparent pricing, often tailored to fit your business’s specific requirements.
Why Choose Kendlebell?
Kendlebell is a leading provider of call answering services trusted by businesses across various industries. Our experienced team ensures that every call is handled professionally, offering a personalised service that aligns with your business objectives. With state-of-the-art technology and a commitment to customer satisfaction, Kendlebell delivers peace of mind during holiday periods, allowing you to focus on driving business growth.
In conclusion, investing in a call answering service for holiday cover is not just about managing calls – it’s about safeguarding your reputation and maintaining operational efficiency. By partnering with a reputable service provider like Kendlebell, businesses can ensure uninterrupted customer support and capitalise on every opportunity, even when key personnel are away. Visit our website Kendlebell.ie to learn more about our tailored solutions and how we can support your business needs.
Remember, a reliable call answering service isn’t just a convenience – it’s a strategic advantage in today’s competitive marketplace.
Are you tired of constantly dealing with IT support ticketing calls or customer care inquiries? Are you looking for a more efficient and effective way to handle these types of calls? If so, you should definitely consider taking a free trial with Kendlebell.
Kendlebell is a leading provider of IT support ticketing and customer care call answering services. With a team of highly trained and experienced professionals, Kendlebell is equipped to handle all of your IT support and customer care needs. earn more about this Outsourced Ticketing Service HERE
Benefits of outsourcing your IT Support Ticketing Calls
One of the main benefits of outsourcing your IT Support Ticketing calls to Kendlebell is the convenience it provides. With Kendlebell handling your IT support ticketing and customer care calls, you can focus on other important tasks and responsibilities. This can help you save time and increase productivity, ultimately benefiting your business.
In addition to convenience, Kendlebell also offers a high level of reliability and professionalism. Their team is dedicated to providing top class service and ensuring that all of your IT support and customer care needs are taken care of. This level of reliability can give you peace of mind and help to build trust with your customers.
Another benefit of outsourcing to Kendlebell is the cost savings it can offer. Outsourcing your IT support ticketing and customer care calls to Kendlebell can be more cost-effective than hiring in-house staff to handle these tasks. This can help you save money and allocate resources towards other areas of your business.
Overall, outsourcing to Kendlebell is a smart decision for any business looking to streamline their IT support and customer care processes. With their convenient, reliable, and cost-effective services, Kendlebell can help you take your business to the next level.
So don’t wait – sign up for a free trial with Kendlebell today and see for yourself the many benefits they have to offer!
Kendlebell Overview
Kendlebell was set up in Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here
Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Visit our service page here for more information on all our services.
Kendlebell introduce a “Refer a Friend” reward scheme for converted leads
We meet lots of business colleagues, owners, clients and friends who know us well and often “put in a good word” or indeed give a direct referral when they see that our services could be of benefit to others.
So, we would like to thank you for giving a converted referral to us with a reward for yourself!
What is a converted lead?
All we ask is that you mention the benefits of our services to your contact (that we are not in contact with already) and they agree to take our call. We will do the rest! We just need their telephone contact and email.
What services should we mention?
We would appreciate a lead for our recurring Inbound Telephone Support Services:
- Virtual Receptionist
- Business Phone Answering & Message Taking
- Diary Management
What is in it for you ?
As a “Thank You” for this converted monthly lead we will give you an “All 4 One” voucher for €100 if they stay for 3 months and a further €50 voucher if they stay for 6 months.
What should we say?
What are the benefits of these services?
Briefly, outsourcing to Kendlebell will provide:
- 24/7 cover including overflows during the day, so they never miss a call
- Improve the reputation of the company as a professional person always takes the call and can engage with the caller
- Allows the staff to focus on their work as calls are screened
- Increase revenues as orders can be taken and diary appointments made
- Charging is on a call received basis so “pay as you go” effectively
REMEMBER – we offer a Free 1 week trial with no obligation to help them decide!
Suggest they try us out for FREE and see if this service suits them. A week’s trial will let them know if we meet their needs, convey a professional image for their company, and see their usage and savings improved by using Kendlebell outsourced services. There is no obligation or pressure to buy. Try us – it’s easy!
Just give them my direct number 01 8134552 or email Tom at tom.shanahan@kbell.ie
How many times do we hear “Press 1 for Sales”,” Dial 2 for Customer Service” …. when we call a company’s telephone line? Many managers and CEOs don’t understand the value that an IVR service will bring to their company. In this blog, we explain what IVR software is and how it can benefit your Call Centre experience.
Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation, and routing of callers to the most appropriate agent within your In-House or Outsourced team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company
Kendlebell are leading providers of telephone support services and to learn more read here
to learn more about this service from Kendlebell look here
Features of an IVR System are as follows:
Configuration of a personalised IVR message and prompts
IVRs allow you to record customised greetings, messages and prompts so that when your customers call your company, they will have a more personalised experience. e.g., “Press 1 for Sales”.
Collecting of information about your callers prior to the call being answered by an agent.
IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input. When calls are directed to your agents or agents in your Outsourced Call Centre using technology, they will significantly reduce the probability that the caller will be transferred to the wrong agent or department.
Use of pre-recorded IVR messages
If you prefer to not use your own voice on the IVR, you can use pre-recorded IVR messages. Professionalism made easy.
Automation of the customer service process
Where required, IVRs allow your customers to obtain the information they are searching for without speaking with an agent. They will help to automate the customer service process.
Prioritisation of calls based on value
IVRs allow you to prioritize calls based on the caller’s value. When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs. If all your agents are busy, they will be directed to the front of the waiting queue. Your team will never lose a high-value customer due to poor customer service or a slow answer time.
Handling of high call volumes
IVR systems allow companies to easily handle high call volumes. Callers will automatically be directed to the agent or department that is most capable of meeting their needs or will wait in a queue when all agents are busy. Some IVR systems allow the caller the option of having an agent return their call rather than wait in a queue.
Improving your company’s image
Start-ups and smaller companies can use IVRs to make it appear that their company is larger than it actually is. If you only have a few people in your company, you can configure IVR prompts that allow callers to talk to sales, support, marketing, or accounts /administration, etc. Regardless of what department the caller chooses, they will be routed to the person on your team best qualified to handle his query.
check out the prices of all our services here
Benefits from using an IVR system
Here is a list of a few benefits from using an IVR:
- Increase first contact resolution
IVR significantly increases first contact resolution because callers are always directed to the agent who is most capable of meeting their needs or the most appropriate department. The agent who receives the call will be more qualified to answer the caller’s question and will be less likely to transfer the call to another agent - Increase customer service efficiency
Agents who work in a company that uses an IVR are more proficient at solving specific problems and meeting specific needs of the customers that they are assigned because they have developed an expertise in their area. The result is an increase in customer service efficiency - Increase agent and company efficiency
Agents who work in a company with an IVR are more skilled at addressing specific issues, are less likely to consult with colleagues or a manager and are also less likely to transfer the call to another agent. This results in a significant increase in agent and company efficiency - Reduce operational costs
IVR systems will replace a receptionist or a customer service agent who answers calls and directs calls to agents. They are also very affordable, will increase efficiency and will reduce operational costs, so the Return on Investment is huge. - Increase professionalism
You can use an IVR system to greet your customers in a very professional manner and to make it appear that you have more departments and employees than you actually have. - Increase customer satisfaction
When your IVR is easy to use and reliable, customers will never be routed to the wrong department, or to an agent who cannot solve their problems.
Overall, as demonstrated above, the features of IVR systems provide clear benefits and the associated costs are relatively low. It is therefore a sound investment with huge ROI.
Please look at Kendlebell website
You can see how much this service and other services provided by Kendlebell cost by using our calculator here
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Diary Management Services
Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Holiday Cover
You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions. For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
Overflow Call Answering
An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction. By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast! Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave. A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.
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Many small businesses or sole traders have difficulty answering their phone when they are busy with a client or patient. It is considered bad manners to take a telephone call when you are treating a patient or in a meeting. Diary Management is a service that can ensure you can focus on your business, while business is being generated in your Diary, by a Virtual Receptionist.
What happens if you miss a call because you do not have Diary Management?
– It may go to an answering machine and that can be seen as impersonal or unprofessional
– It may not get answered at all
– You may miss an income related call
– It may be a cancellation and now you have a gap
– There may be a few calls to catch up on at the end of the day just when you want to finish
Many sole traders, professionals and small businesses cannot afford to have a receptionist answering their calls, especially as there may not be many calls on a given day. An external diary management service could save up to 70% of a receptionist salary! Imagine you are treating a patient and the phone rings – it is likely to be appointment related and therefore could affect your revenue.
How does contracting your Diary Management to an external provider work?
1. You need DM software so the service provider, and indeed you, can get access to the diary day and night. This may cost you €35 a month. It is backed up in the cloud
2. Provide safe and secure access via passwords to the provider so gaps can be filled, and changes made
3. Agree the way you want your business calls to be answered and actions taken
Remember, after the modest monthly fee (€30) you only pay per call – about €2.15 per call.
What are the benefits of a Diary Management service?
– Very positive first impression – so much more helpful than an answering machine
– The callers think it is your office and appointments can be made and cancelled instantly and messages taken and sometimes sorted
– You never miss a call – remember each call has the potential to generate income on your behalf – it may be too late when you call back later.
– Cancellations cost money, so a service that fills the gaps with those on a waiting list, can increase your revenue instantly
– There is no long list of call backs at the end of the day giving you better work life balance
This service is ideal for medical and health practitioners, sole traders, trades, service providers – anyone who is working with or on a client / patient and cannot take the call. Call Kendlebell if we can be of help to your business or practice or use our “Price Checker” on www.kbell.ie/prices to get costs. Why not try our 7 day FREE TRIAL https://www.kbell.ie/free-trial/ to see if this service suits you or checkout our Diary Management Service page here.
[button link=”https://www.kbell.ie/services/inbound/diary-management/”] See our Diary Management Service[/button]
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
• Telephone Answering / messaging
• Virtual Reception services
• Diary Updates
• Order Taking
• Back Office Processing
• Credit Card Processing
• 24/7 cover
• Telemarketing
• Customer Surveys
• Database cleansing
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception.
We pride ourselves on providing a professional and effective service.
Our website address is: www.kbell.ie