Delighted to be awarded Business All – Star Accreditation for 2020 based on the highest standards of performance, trust, and customer centricity.

Overflow Call Answering

Overflow phone answering is available at Kendlebell to provide help with excess calls when needed. By not missing calls, you will not lose out on potential new customers. This will improve your customer service levels and reputation.

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Overflow Call Answering when you are busy 

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction.

By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast!
Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave.
A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.
Outsourcing your overflow calls to Kendlebell makes it easier for your staff to focus on their primary responsibilities without neglecting callers.
By ensuring every call is answered by a live person, you will avoid missing any opportunities. The Kendlebell PA will take your calls and deliver them to you as a phone call, text or email allowing your staff to handle other tasks as required.

 

 

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Diary Management

I find the team extremely efficient. They go above and beyond what I expected of them and are great to deal with.

Catherine Craddock, Proprietor
East Coast Physiotherapy & Sports Injury Clinic

 

Telephone Answering / Message Taking

Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years.

Peter Doherty, Managing Director
Techsure I.T. Services

 

Inbound Call Handling

We find them excellent and efficient. It eliminates the need for a full time Receptionist and we get our messages instantly by text and email. This is followed at the end of the day by a full report of all of the calls for the day.

Daniel Collins – Owner/Director CMS Ireland Ltd

 

Telephone Surveys

Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner in which they have worked with us. The team’s dedication, passion and work ethic is evident every day in their business practices. Tom and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs.

I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with.

Conor Hughes, Client Director

 

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You can use our Online Quotation tool or simply see how much our services cost. 

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Here at Kendlebell Ireland we provide a quality service and we know our customers value  using an outsourced Phone Answering Service and a Virtual Office Service!
If you are interested, give us a call. We would be happy to help you.