In today’s fast-paced business environment, every call counts. Whether it’s a new lead, a customer inquiry, or a support request, missed calls can mean missed opportunities. But when your team is swamped, how do you ensure every caller gets the attention they deserve? That’s where Kendlebell steps in.
What is an Overflow Call Answering Service?
An overflow call answering service ensures that when your internal team can’t answer calls—due to high volume, staff meetings, breaks, or outside business hours—calls are seamlessly picked up by a dedicated external team. Think of it as an extension of your business, always ready to step in when needed.
How Does It Work?
It’s simple. When your phone lines are busy or unanswered after a certain number of rings, calls are automatically forwarded to Kendlebell. Their professional team answers in your company’s name, handles the query, and promptly relays messages or actions back to you via email, SMS, or CRM integration.
Why Choose Kendlebell?
Kendlebell is more than just a call answering service. It’s a partner that understands the importance of customer experience and professionalism. Here’s why Kendlebell stands out:
1. Never Miss a Call Again
Whether it’s a peak time rush or staff absences, Kendlebell ensures every call is answered promptly. No voicemail, no unanswered calls—just real people providing real service.
2. Professional Call Handlers
Kendlebell’s team is trained to represent your business as if they were sitting in your office. They take time to understand your brand, tone of voice, and the specific information your callers need.
3. Customised to Your Needs
No two businesses are the same, and Kendlebell gets that. You can tailor the service to match your call flows, FAQs, and escalation processes. Whether you need basic message-taking or more complex customer support, they’ve got you covered.
4. Scalable Support
As your business grows, so can your call answering capacity. Kendlebell scales with you, providing support when you need it most without the hassle of recruiting and training additional staff.
5. Cost-Effective Solution
Hiring extra staff to cover every potential busy period can be costly. Kendlebell’s overflow service offers a flexible, affordable alternative without compromising on quality.
Visit our service page here for more information on all our services.
For any queries please contact us here or call us on 1800 839 955.
