Delighted to be awarded Business All – Star Accreditation for 2020 based on the highest standards of performance, trust, and customer centricity.

Why Small Businesses should have a Business Phone Answering & Message Taking Service

Home | Blog | Why Small Businesses should have a Business Phone Answering & Message Taking Service

8 reasons why Small Businesses should use this service

1.Never Miss a Sales Call again.

Sales calls are the most important calls a business can get. If a company is spending money on marketing or any other aspect of your business, it needs to make itself accessible to its clients. Getting just one sale a month through your Phone Answering & Message Taking Service could mean it will pay for itself. Using the Kendlebell Business Phone Answering & Message Taking Service, you can set up so that if you are busy in the office and are unable to answer the phones, the calls automatically get patched to the Kendlebell office and we will take a message for you.

2.Using a Business Phone Answering & Message Taking Service saves you money.

Telephone answering services represent a huge saving in comparison to handling your calls in-house. Not only do you avoid having to pay a salary, but you also save on the costs associated with having someone in the office. As well as this, many small business teams work remotely, and telephone answering services are a great way to organise and manage a remote team.

3.Free Up Time for Your In-house Team to Generate Revenue and Grow Your Business

A Business Phone Answering & Message Taking Service filters and forwards calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions. By just looking at the messages from the Call Answering service, can find out whether the call is from an important client or from someone trying to sell you a product or service. A phone answering service can handle many of the day-to-day enquiries, allowing you and your team to concentrate on growing your business.

4.Personalised Service for Each Individual Company

With a good Business Phone Answering & Message Taking Service in place, your customers will receive a well-informed, polite, and friendly service, which will feel like a part of your actual business. You can give their agents service briefings, product descriptions and information about your staff, which allows the agents to handle a lot of basic enquiries without ever interrupting you in the office.

5.Eliminates Staffing headaches 

As well as eliminating another name from your payroll, a Business Phone Answering & Message Taking Service gets rid of all the added responsibilities and stresses of hiring a dedicated receptionist. The answering service can cover calls at all times. The company management do not have to worry about sickness, holidays, unexpected absences.

6.Creates an Illusion of Size

A Business Phone Answering & Message Taking Service lends your business a bit of legitimacy and the illusion of size. All calls will be answered immediately, and the outsourced staff will be trained to represent your company in a professional and efficient manner.

7.Pay as You Go model

A typical Business Phone Answering & Message Taking Service will invoice on a “Pay as You Go” model. Companies using such services are charged only for the calls taken and messages relayed. The costs are completely variable, and it allows the company to match its costs with its revenue. Check out our price calculator here to see how much it costs per month. https://www.kbell.ie/prices/

8.Increases Productivity of Your Staff

Research has shown that telephone calls are one of the single biggest distractions staff face while at work. The time wasted is not the time it takes to answer the call, it is all the time it takes to get yourself back into the swing of your work having handled the call. A Business Phone Answering & Message Taking Service can field all your calls, to allow you and your staff to concentrate on important business issues, only having to handle high priority calls.

Kendlebell Overview 

Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Diary Management Services

Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist. While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you as well as making entries into your online diary. We can access your online diary securely using a Username and Password. Their personal, friendly approach can really make an impact and promote a professional experience with your business contacts right from the start. You can see your scheduled appointments any time online. We can take calls to fill in gaps in your diary or change appointments while you are busy.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.