Kendlebell provide Diary Management Services on behalf of a variety of customers, mostly professionals e.g., Physiotherapists, Doctors, Dentists. This involves the client outsourcing their online diary to Kendlebell which we can access securely and update it as necessary.
What is Diary Management?
Diary Management will involve either making, changing, or cancelling an appointment. We can take volumes of calls for each client every day and it frees up our client to provide their services, safe in the knowledge that Kendlebell will fill up their diary with appointments and ensure they never miss a call. Learn more about our Diary Management Service.
Why is Diary Management important?
Outsourced Diary Management ensures you never miss a call to
- Make an appointment
- Change an appointment
- Cancel an appointment
- Maintain your professional image
Never missing a call ensures you fill your diary even while you are working on your clients.
An outsourced Diary Management service allows you to focus on your client and not be impolite and take calls at the same time. Missed calls could cost you money as callers may go elsewhere for the service they seek.
Cancellations filling is key to Diary Management
A service often required of the Outsourced Dairy Management Service is filling in cancellations. It is often not feasible for you to take calls while with a client and then ring someone from your waiting list to fill in that appointment.
Kendlebell can manage your waiting list and try fill those gaps while you work with your clients, so your fee income is maintained. Often you may only get to listen to your missed calls too late in the day to fill the gaps. Kendlebell look after your business while you provide the service to your clients. A cancellation can immediately be worked upon.
How does a Diary Management service work?
Our Diary Management team provide a personal, friendly approach that can really make an impact and promote a professional experience with your business contacts, right from the start. Your diary management appointment scheduling will be as if it is your own staff doing it for you. In some cases, we provide administration services as well to our clients such as updating email and confirming appointments on their diary and contacting the patient to inform them of their appointment time.
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here
Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
Visit www.kbell.ie for more information on all our services.