Outsourcing your IT Support Ticketing Calls allows you to prioritise on key client issues

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Are you tired of constantly dealing with IT support ticketing calls or customer care inquiries? Are you looking for a more efficient and effective way to handle these types of calls? If so, you should definitely consider taking a free trial with Kendlebell.

Kendlebell is a leading provider of IT support ticketing and customer care call answering services. With a team of highly trained and experienced professionals, Kendlebell is equipped to handle all of your IT support and customer care needs. earn more about this Outsourced Ticketing Service HERE

Benefits of outsourcing your IT Support Ticketing Calls

One of the main benefits of outsourcing your IT Support Ticketing calls to Kendlebell is the convenience it provides. With Kendlebell handling your IT support ticketing and customer care calls, you can focus on other important tasks and responsibilities. This can help you save time and increase productivity, ultimately benefiting your business.

In addition to convenience, Kendlebell also offers a high level of reliability and professionalism. Their team is dedicated to providing top class service and ensuring that all of your IT support and customer care needs are taken care of. This level of reliability can give you peace of mind and help to build trust with your customers.

Another benefit of outsourcing to Kendlebell is the cost savings it can offer. Outsourcing your IT support ticketing and customer care calls to Kendlebell can be more cost-effective than hiring in-house staff to handle these tasks. This can help you save money and allocate resources towards other areas of your business.

Overall, outsourcing to Kendlebell is a smart decision for any business looking to streamline their IT support and customer care processes. With their convenient, reliable, and cost-effective services, Kendlebell can help you take your business to the next level.

So don’t wait – sign up for a free trial with Kendlebell today and see for yourself the many benefits they have to offer!

Kendlebell Overview

Kendlebell was set up in Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Kendlebell were awarded the Business All – Star Accreditation for the second time in a row recently. Learn more about the full range of Kendlebell inbound services here

Among our services are:

Business Telephone Answering / Message Taking.

We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.

Virtual Reception services

The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.

Customer Helpdesk / Order Taking

Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.

Visit our service page here for more information on all our services.